---
title: 'Clinic Operations Specialist at Fortell'
canonical: 'https://feeny.ai/job/clinic-operations-specialist-fortell-palm-beach-gardens-fnb8nxyd4tzt'
type: 'job'
last_seen: '2026-10-27'
---

# Clinic Operations Specialist at Fortell

- **Company:** Fortell
- **Location:** Palm Beach Gardens, FL
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/fortell/fa71d36b-d7af-4b7f-87eb-77e292527b17

## Job description

At Fortell, we’re building a better hearing aid that redefines how people experience sound and connect with the world. Powered by custom silicon and advances in hearing science, our hearing aids help people hear, and live, with greater clarity and confidence.

## About the role

This is a full-time, in-person role at our clinic in Palm Beach Gardens. You will handle all non-clinical aspects of the customer experience, including qualifying prospective customers, scheduling, support and fulfillment. You’ll be the first person that prospective clients interact with, forming the critical first impression for our company, and supporting them throughout their customer journey. As a startup, you’ll be working closely with clinical and technical teams, solving problems and improving processes. We are looking for someone who loves connecting with people and supporting them, is organized and reliable and learns quickly.

## Responsibilities

- Welcome people to the clinic. In many cases you will be the first impression of the company and brand. We are looking for someone who easily forms genuine connections with people.
- Speak with prospective customers, qualify them and schedule them for the right type of appointment.
- Inbound customer support, either on the phone or in person. Demonstrate a patient, empathetic approach when assisting with technology.
- Maintain accurate and detailed customer documentation in Salesforce, Intercom, and other customer experience platforms.
- Handle operational tasks in the clinic including preparing product for the day’s appointments or shipping replacement parts to customers.
- Commit to learning complex clinical concepts and technology to better educate and support patients throughout their journey.

## What you’ll bring

- Excellent communication skills, both written and verbal, with a warm, empathetic style.
- Confidence in de-escalating customer concerns, and an ability to graciously turn challenges into positive outcomes.
- Strong organizational skills and reliability, with a bias for action.
- Proficiency with support software and general tech troubleshooting; experience with Salesforce or similar CRM is a plus.
- A proactive mindset: you don’t just respond, you anticipate customer's and colleague's needs alike, and look for opportunities to improve the experience of every person who visits our clinic.
- Ideally 2+ years of experience in customer service, patient support, hospitality, or sales, ideally in healthcare, or a related people-centered field.

## About Fortell

## Company Overview
- **One-liner**: Fortell builds AI-powered hearing aids that use custom silicon and advanced signal processing to clarify speech in noisy environments, helping people understand more of what they hear.
- **Entity Type**: Private (backed by prominent venture capital firms)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Matthew de Jonge (CEO), Andrew Casper (CTO), Igor (last name not publicly available), Cole (last name not publicly available)

## Core Business
- **Primary industry**: Medical device manufacturing (hearing aids), artificial intelligence, healthtech
- **Target customers**: B2C – individuals with hearing loss, especially those who struggle with speech comprehension in noise; also works with audiologists and clinics
- **Mission statement**: "To restore effortless connection through better hearing."

## Products & Services
- **Fortell AI Hearing Aids**: A hardware + software product featuring custom AI chips that separate speech from background noise in real time. The device is fitted and programmed through Fortell’s own audiology clinics (first clinic at 530 Park Ave, New York, NY). The product is marketed as a medical device and is available only after a personalized hearing evaluation and fitting by an audiologist.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding amount not disclosed; backed by Thrive Capital, Founders Fund, Valor Equity Partners, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management.
- **Notable Investors/Partners**: Thrive Capital, Founders Fund, Valor Equity Partners (lead investors); advisors include Dr. Barbara Weinstein (Professor of Audiology, NYU), Dr. Kevin Franck (former Chair, Hearing Loss Association of America), Dr. Matt Fitzgerald (Stanford), Dr. Jan Blustein (NYU School of Medicine).
- **Growth Signals**: 
  - 52 employees (LinkedIn) with +1.6% monthly headcount growth
  - 15 active job postings (as of mid-2025), with a 200% monthly increase and 1400% quarterly increase in postings
  - First clinic in New York City; planning to expand to multiple major U.S. cities (e.g., Palm Beach Gardens, FL; Bay Area; Boston; Greenwich, CT)
  - Clinical trials show 50x more words understood vs. leading AI hearing aid in challenging noise; 95% of participants preferred Fortell over 5 top-spec competitors

## Competitive Advantages
- **Custom AI silicon**: Proprietary chips designed specifically for real-time speech separation, not just amplification.
- **Clinical validation**: Randomized controlled trials overseen by external academics demonstrating significant improvement in speech comprehension.
- **Integrated clinic model**: Direct-to-consumer fitting and support through owned audiology clinics, ensuring proper tuning and customer satisfaction.
- **Strong investor syndicate**: Backing from top-tier VCs (Thrive, Founders Fund, Valor) provides credibility and resources.

## Strategic Focus
- **Clinic expansion**: Opening new clinics across the U.S. to increase accessibility.
- **Talent acquisition**: Aggressively hiring across engineering (firmware, DSP, AI, hardware), audiology, quality, supply chain, and operations.
- **Product refinement**: Continuous improvement of AI algorithms and hardware based on real-world feedback and clinical data.

## Why Work Here
- **Culture**: Described as fast-moving, intentional, and mission-driven. Emphasis on cutting-edge science, human-centered design, and improving lives at scale.
- **Work environment**: Hybrid roles available (e.g., Firmware Engineer listed as hybrid on Built In). Office located in New York City with free lunch.
- **Compensation & benefits**: Competitive salary and stock options; top-notch healthcare for employee and family; free lunch; generous paid time off; 401(k) plan; parental leave.
- **Engineering culture**: Opportunity to work on custom silicon, AI/ML, DSP, and hardware in a startup environment with strong scientific backing. Team includes pioneers from Google, Butterfly Network, Mount Sinai, and other top organizations.

## Sources
1. [Fortell.com – Homepage](https://www.fortell.com/)
2. [Fortell.com – About Us](https://www.fortell.com/about-us)
3. [Fortell.com – Careers](https://www.fortell.com/careers)
4. [LinkedIn – Fortell Research Inc](https://www.linkedin.com/company/fortell-research)
5. [Built In – Fortell Research Inc Jobs](https://builtin.com/company/fortell-research-inc/jobs)

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