--- title: 'Clinical Account Manager at Evismart' canonical: 'https://feeny.ai/job/clinical-account-manager-evismart-vancouver-f5p700269tx5' type: 'job' last_seen: '2026-09-12' --- # Clinical Account Manager at Evismart - **Company:** Evismart - **Location:** Vancouver, Canada - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/evismart/jobs/4391073009 ## Job description ## About the role Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it. Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours. You would own it. You are the person a dentist talks to about their case — the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong. This is not a design seat. You are not producing the cases yourself. ## What you'll do - Talk to dentists. Proactive follow-up after cases are submitted, consultation when they have questions, troubleshooting when something goes wrong. - Review cases. Assess case quality and design architecture, and advise on how to get better outcomes. - Grow existing accounts. Work with practices already sending to us on how to send more, and more of the right kind. - Feed the product. Bring what you hear from dentists back to marketing, engineering, and product so the platform keeps improving. - Spot the advocates. Identify customers who could become key opinion leaders for the business. What success looks like In your first 6–12 months, ranked: - Increase case volume from existing dentist customers by 25% - Build genuine working relationships across the customer base - Identify and develop customer KOLs for the business ## What you'll decide on your own You'll own the day-to-day: who to call, what to escalate, what gets discussed with customers, and small refunds and credits. Larger refunds go to your manager. This role does not manage people. ## What we need from you - Hands-on digital case design experience. You have designed in 3Shape and/or exocad, including complex cases, and you understand the architecture of what makes a case good. - You've consulted with dentists on their cases. You can hold your own in a clinical conversation — comfortable disagreeing with a dentist, and telling them clearly when a case won't work. Not easily intimidated. - A strong, clear communicator. You can describe a technical problem in a way anyone can act on, and people enjoy dealing with you. ## Nice to have - You've carried revenue-linked KPIs before - You're a known name in the digital dentistry industry Practical details Hours Standard business hours, with flexibility for the occasional early or late call — including with our Manila team Setup On-site ## Team ## Team size is still being scoped ## Why this seat exists New role. The work is real and currently uncovered — Arnold is pulled in too many directions to do it full time Product area Dentist-facing CAD design ## About Evismart ## Company Overview - **One-liner**: EviSmart is an AI-powered platform that automates dental lab operations—from case intake and CAD design to quality control and delivery—helping labs scale efficiently. - **Entity Type**: Private (funding not disclosed) - **Headquarters**: Vancouver, British Columbia, Canada - **Founded**: 2007 (some sources list 2008) - **Founders**: Not publicly available ## Core Business - **Primary industry**: Dental technology / Healthcare IT - **Target customers**: B2B – dental labs, clinics, and dentists of all sizes (SMB to multi-site enterprises) - **Mission**: “Where dental work flows” – making dental care smarter, faster, and better by automating and connecting every step of the lab workflow. ## Products & Services - **[EviSmart Platform](https://www.evismart.com/what-we-do)**: Modular, AI-powered workflow automation covering intake (handwritten Rx → digital data), scan QC, file management, secure lab‑dentist messaging, integrated payments, and 3D print automation (smart nesting). - **[EviSmartQC](https://www.evismart.com)**: AI-based quality check module that catches errors before fabrication. - **[CAD Design Services](https://www.evismart.com/what-we-do)**: Outsourced CAD design to help labs scale production without adding headcount. - **[Lab Management Software](https://www.evismart.com)**: Front office and operations management (auto billing, real-time updates, LMS sync). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private) - **Key Metric**: Trusted by 92,000+ labs and dentists across 26 countries - **Notable Investors/Partners**: Not publicly listed - **Growth Signals**: Headcount of 39 employees with monthly growth of +11.6% (LinkedIn); 18 active job postings at time of search; global delivery hubs in Asia and North America enabling 24/7 operations. ## Competitive Advantages - **Full‑stack automation**: Covers the entire lab workflow from intake to delivery, eliminating manual handoffs and reducing rework. - **Modular design**: Labs can adopt only the solutions they need, scaling up as they grow. - **Global footprint**: 26‑country presence with multi‑lingual support and around‑the‑clock design/QA capabilities. - **AI‑first approach**: Automates the messiest parts of case intake and QC, turning free‑form data into structured digital files. ## Strategic Focus - **Expand capacity without hiring**: Helping labs increase throughput using AI automation and outsourced CAD design. - **Global market penetration**: Continuing to build delivery hubs and partner networks across Asia, North America, and beyond. - **Deepen integration**: Seamlessly connecting with existing lab scanners, 3D printers, and practice management systems. ## Why Work Here - **Culture**: “Big goals. Small team. Moving fast.” – employees are given real responsibility from day one, and the team values learning from failures together. - **Work Setup**: In‑office at Vancouver (HQ) and Taguig, Philippines; no remote‑first policy widely advertised. - **Notable perks**: Not detailed, but the fast‑paced, high‑impact environment appeals to those wanting to shape a growing global platform. - **Active technical roles**: Lead Front End Engineer, Data Architecture Engineer, Python Backend Engineer, Product Manager for AI Products – as listed on their careers page. ## Sources 1. [evismart.com](https://www.evismart.com) 2. [evismart.com/careers](https://www.evismart.com/careers) 3. [linkedin.com/company/evismartdental](https://ca.linkedin.com/company/evismartdental) 4. [evismart.com/what-we-do](https://www.evismart.com/what-we-do) 5. [builtin.com/company/evismart](https://builtin.com/company/evismart) ## Other roles at Evismart - [Production Support & Incident Response Lead](https://feeny.ai/job/production-support-incident-response-lead-evismart-bgc-4an3dzpxddr6) — BGC, Taguig, Philippines - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-evismart-vancouver-sv42xj36dzq5) — Vancouver, Canada - [L3 Support & Incident Lead (Manila)](https://feeny.ai/job/l3-support-incident-lead-manila-evismart-bgc-xhjs2b3twwqy) — BGC, Taguig, Philippines - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-evismart-vancouver-hssz8rqqjcpn) — Vancouver, Canada - [Senior Network & IT Support Engineer](https://feeny.ai/job/senior-network-it-support-engineer-evismart-bgc-93snaxvsb641) — BGC, Taguig - [Data Solutions Engineer](https://feeny.ai/job/data-solutions-engineer-evismart-vancouver-0z48ec0mpqtg) — Vancouver, Canada - [Account Executive](https://feeny.ai/job/account-executive-evismart-vancouver-british-columbia-tstfsj7n1xa0) — Vancouver British Columbia, Canada - [Quality & Adoption Specialist (QA)](https://feeny.ai/job/quality-adoption-specialist-qa-evismart-bgc-j233ar8aae2w) — BGC, Taguig - [Director, Product](https://feeny.ai/job/director-product-evismart-vancouver-xk8gn5q2th90) — Vancouver, Canada - [Enterprise Data Architect](https://feeny.ai/job/enterprise-data-architect-evismart-bgc-gvcy35wya427) — BGC, Manila, Philippines