---
title: 'Clinical Assistant at Vida Health'
canonical: 'https://feeny.ai/job/clinical-assistant-vida-health-united-states-3nn5egc6h75s'
type: 'job'
last_seen: '2026-10-28'
---

# Clinical Assistant at Vida Health

- **Company:** Vida Health
- **Location:** United States
- **Compensation:** $26/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/vida/f37c96ec-bcfd-42ae-932a-800342a5c438

## Job description

## ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

The Clinical Assistant manages and executes Vida’s end-to-end prescribing and prior authorization operations. This role is responsible for navigating complex Pharmacy Benefit Manager (PBM) criteria, handling complex member escalations, and ensuring members gain timely access to prescribed therapies. We are seeking a proactive candidate with strong leadership capability—someone who demonstrates high autonomy, takes initiative to resolve complex issues, serves as an informal subject matter expert (SME) and mentor to peers, and proactively identifies ways to streamline and complete prior authorization workflows. This is a 3 month seasonal position with possibility of extensions based on performance and business needs.

Responsibilities:

- Prepare, review, and submit accurate, clinical prior authorization requests to PBMs and health plans for anti-obesity medications.
- Autonomously manage complex exception processes and formulary overrides.
- Act as a key escalation point to research, troubleshoot, and resolve complex coverage inquiries coming from Medical Providers, Member Services, Quality Assurance, and Client Success teams.
- Serve as a knowledgeable liaison between Clinical Sssistant team and PBM formulary details for operational applications; assist with training team members on complex prior authorization guidelines as needed.
- Assist Vida Medical Providers by reviewing and responding to medical provider chat messages.
- Triage messages to appropriate parties as needed.
- Drive timely issue resolution and maintain high standards of communication by adhering to key performance indicators (KPIs) for ticket handling and message reviews.
- Research and address prescribing-related escalations that come from Vida Member Support, Vida Quality Assurance, Medical Providers, and Client Success.
- Demonstrate strong self-leadership by managing daily workload priorities, monitoring queues, and driving timely turnarounds to maintain team SLAs.
- Partner closely across multi-disciplinary care teams to align on member prescribing plans and medication access status.
- Maintain strict confidentiality and adhere diligently to HIPAA guidelines regarding Protected Health Information (PHI).
- Efficiently leverage Zendesk ticketing workflows, internal tools, and communication templates.
- Accurately document all hours worked utilizing designated ADP pay codes.
- Perform according to Vida’s QA, compliance, and clinical protocol guidelines.
- Limit scope of practice to Vida clinical and organizational guidelines.
- Perform other clinical support and operational duties as assigned.

Qualifications:

- 3+ years of experience focused on prior authorizations or PBM navigation within a medical clinic, specialty pharmacy, health plan, or telehealth environment.
- Proven track record of taking initiative, leading projects or workflow improvements, and mentoring or guiding colleagues without requiring formal direct report management.
- Deep knowledge of prior authorization submission criteria, PBM formulary exception workflows, navigating prescribing protocols, and clinical documentation for cardiometabolic/specialty drugs.
- Excellent written and verbal communication skills with a proven ability to resolve cross-departmental escalations diplomatically.
- Proficiency in electronic health record (EHR) tools, prior authorization platforms (e.g., CoverMyMeds), and cloud collaboration tools (Google Suite, Slack).
- Strong organization, time-management, and analytical skills with the ability to operate independently in a fast-paced environment.
- Able to work within standard business hours supporting operational needs Monday through Friday between 8:00 AM – 8:00 PM (in candidate’s local time zone).

Preferred:

- Certified Medical Assistant (CMA), or related healthcare certification.
- Previous experience in a virtual care, digital health, or high-growth startup setting.
- Proficiency in using telehealth technology.
- Ability to multitask and prioritize in a fast-paced environment.
- Compassionate and patient-centered approach to care.
- Strong organizational skills and attention to detail.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position. All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida will remain open through end of year, until filled.

#LI-remote

## About Vida Health

## Company Overview
- **One-liner**: Vida Health is a virtual care company that provides personalized, AI-driven programs for managing chronic physical and behavioral health conditions like diabetes, obesity, depression, and hypertension.
- **Entity Type**: Private (Total Funding: $216.5M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2014
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare IT / Virtual Care / Digital Health
- **Target customers**: B2B — self-insured employers (Fortune 1000), major national health plans, and large healthcare providers
- **Mission or purpose statement**: "We help people get better — and we’re helping the healthcare system get better, too." The company focuses on the 80% of U.S. healthcare spend attributed to chronic conditions.

## Products & Services
- **Vida Platform (Mobile App & Web)**: A cloud-based platform that pairs users with a network of licensed healthcare providers (dietitians, therapists, health coaches) and delivers AI-driven insights. Integrates with 100+ devices and apps for real-time data capture.
- **Chronic Condition Programs**: Personalized programs for diabetes, obesity, depression, hypertension, and other co-occurring conditions.
- **Employer & Payer Solutions**: A white-label or integrated solution for employers and health plans to activate, engage, and empower members to improve health outcomes and reduce costs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of $110M (as of latest available data); Total Funding of $216.5M.
- **Notable Investors/Partners**: Investors include Khosla Ventures, StartX, Aspect Ventures, Canvas, Workday, Nokia, Ally Bridge Group, Centene, AVP, and Hercules Capital. Partners include Fortune 1000 companies and major national payers.
- **Growth Signals**: Headcount grew 16% year-over-year to 432 employees. Distributed workforce across 11 countries. Active job postings (9 as of latest data) indicate ongoing hiring, though posting trends show a recent monthly decline of 10%.

## Competitive Advantages
- **Integrated Physical + Behavioral Health**: Vida uniquely combines coaching, therapy, and medical nutrition in a single platform, addressing the high co-morbidity of chronic physical and mental health conditions.
- **Deep Data & AI Integration**: The platform captures real-time data from 100+ devices and apps, using AI-driven insights to personalize care and provide ROI data to payers.
- **Trusted by Large Enterprise**: Backed by major payers (Centene) and trusted by Fortune 1000 clients, providing a strong distribution moat in the B2B healthcare space.

## Strategic Focus
- **Scaling Enterprise Sales**: Recent job postings for a "VP of Sales- Taft-Hartley & Labor Markets" and "Client Success Director- PBM Partner Lead" indicate a push into union/labor markets and pharmacy benefit management partnerships.
- **AI & Data Infrastructure**: Hiring for a "Commercial AI Administrator" and senior engineering roles suggests continued investment in AI-driven care models and data operations.
- **Clinical Expansion**: Focus on chronic conditions that account for the majority of U.S. healthcare costs, aiming to deliver measurable cost savings and health outcomes.

## Why Work Here
- **Mission-Driven Work**: "Do work that changes lives. Starting with yours." The company emphasizes a compassionate, innovative, and clinically impactful environment.
- **Remote-First Culture**: The vast majority of current open positions (including engineering, clinical, and operations roles) are listed as "Remote — Full Time" for candidates in the United States.
- **Total Rewards**: Offers company equity, generous parental leave, dental and health insurance, Flexible Spending Account (FSA), tuition assistance, pet-friendly office (HQ), free snacks/drinks, and customized development tracks.
- **Engineering & Tech Culture**: Tech stack is modern and robust (Python, Django, React Native, Kubernetes, Google Cloud Platform, Snowflake, MLflow), offering exposure to full-stack, data, and AI/ML engineering in a healthcare context.
- **Employee Sentiment**: Employer rating is 3.3/5.0 (292 reviews). Work-life balance scores highest (3.7), while career growth scores lowest (3.0), which is typical for high-growth startups.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/vida-health)
2. [Vida Health Careers Page](https://www.vida.com/careers/)
3. [Lever.co Job Board](https://jobs.lever.co/vida)
4. [Vida Health Leadership Team](https://www.vida.com/our-team/)
5. [Built In San Francisco Profile](https://builtin.com/company/vida-health)

## Other roles at Vida Health

- [Senior Operations Program Manager](https://feeny.ai/job/senior-operations-program-manager-vida-health-united-states-p1xyfpcvg0pn) — United States
- [Workforce Management Analyst](https://feeny.ai/job/workforce-management-analyst-vida-health-united-states-8c1bpdk7j0fj) — United States
- [Quality Compliance & AI Operations Analyst](https://feeny.ai/job/quality-compliance-ai-operations-analyst-vida-health-united-states-w6z4aswkx3sj) — United States
- [Implementation Operations Manager](https://feeny.ai/job/implementation-operations-manager-vida-health-united-states-5ds9x2j43dnx) — United States
- [Client Success Partner Integration Manager](https://feeny.ai/job/client-success-partner-integration-manager-vida-health-united-states-hhcztg00vr16) — United States
- [Senior Data Engineer- Data Platform](https://feeny.ai/job/senior-data-engineer-data-platform-vida-health-united-states-x24vc0xg810k) — United States
- [Backend Software Engineer II- Data Platform](https://feeny.ai/job/backend-software-engineer-ii-data-platform-vida-health-united-states-kt2f1rket7ww) — United States
- [VP of Sales, Payer](https://feeny.ai/job/vp-of-sales-payer-vida-health-united-states-jj1a9hhhh675) — United States
- [Director of Payer Sales](https://feeny.ai/job/director-of-payer-sales-vida-health-united-states-gsrrd92c4qje) — United States
- [Site Reliability Engineer III](https://feeny.ai/job/site-reliability-engineer-iii-vida-health-united-states-0g5egqbwkgd4) — United States