--- title: 'Clinical Associate - Growth at Heidi' canonical: 'https://feeny.ai/job/clinical-associate-growth-heidi-australia-a3dtfzydmhgn' type: 'job' last_seen: '2026-10-19' --- # Clinical Associate - Growth at Heidi - **Company:** [Heidi](https://feeny.ai/companies/heidi) - **Location:** Australia - **Employment:** contract - **Work type:** remote - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-19 - **Apply:** https://jobs.ashbyhq.com/heidihealth.com.au/e3b488ab-60d5-4032-b9cb-f2119558ab6a ## Job description We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart. We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. We’ve grown annual recurring revenue from $1 million to $50 million in two years. To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund. If you want to join us in doing work worth shipping, jump in. ## The role As a Clinical Associate, you’ll work at the intersection of GTM strategy and clinical operations — helping shape how clinicians experience Heidi while informing how we deliver, position and evolve our platform. We have a nine-month ramping period that will see you grow in skills and experience and work across multiple teams. ## What you’ll do Phase I (Months 1-3) - Offer peer-to-peer onboarding support to new clinician users, providing practical, clinician-to-clinician guidance on using Heidi in real workflows (e.g., product features, patient consent processes, optimal clinical setup). This is not a sales role. - Collect and synthesise new-user insights, transforming qualitative feedback into actionable recommendations for Product, Lifecycle, GTM, and Product Marketing teams. - Provide clinical expertise across the GTM function, supporting customer conversations, validating clinical claims and strengthening commercial materials with credible medical input. - Support onboarding and scaling of enterprise accounts with our Customer Success Team. Phase 2 (Months 4-6) - Contribute to clinical product development and validation, helping ensure clinical accuracy, safety, and usability. - Provide support for individual users optimising Heidi II, our agentic platform and providing clinical product feedback to our team. - Support miscellaneous clinical initiatives such as research activities, presentations, pilot program support, strategic advisory input, or clinical content review. Phase 3 (Months 7-9) - Support Enterprise customers building and optimising agentic workflows (Heidi II). - Embed within Customer Success teams during roll outs in specific hospitals and health networks assisting with training and change management. - Support Clinical Product team with evaluations of agentic functions pre and post release. - Inform Customer Success and Product strategy among key specialty verticals. - Train new clinical associates in phase 1 & 2 as described above. - Participate in periodic internal strategy discussions and provide timely feedback aligned with the collaborative expectations seen in contractor working arrangements. ## What you'll need - Current registration as a medical practitioner, dentist, or allied health professional with Ahpra (required). Medical registration preferred. - Clinical experience with the ability to credibly support peers and speak to real-world clinical workflows. - Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply (highly preferred). - Comfort navigating customer engagement, messaging refinement and clinical support functions (clinical insight generation & reporting, safety considerations, clinician-centric design). - Excellent communication skills, especially in clinician-to-clinician support contexts. - Ability to work part-time with flexible hours that fit around existing clinical practice. - A mindset aligned with Heidi’s operating principles: building safely, owning your practice, moving fast but staying steady, and making others better. ## How we show up - Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism. - Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that. - Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford. - Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander. - Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless. - Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it. Why Heidi? You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver. Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally. We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity. We chose to open-source our benefits hub, if you care to take a peek. ## About Heidi ## Company Overview - **One-liner**: Heidi builds an AI Care Partner that automates clinical documentation, provides evidence-based decision support, and streamlines patient communication for healthcare providers. - **Entity Type**: Private (Series B) - **Headquarters**: Melbourne, Australia - **Founded**: 2019 (some sources list 2010, but funding history supports 2019) - **Founders**: Yu Liu (Co‑Founder & CEO), Waleed Mussa (Co‑Founder & CFO), and an unnamed Co‑Founder & CTO ## Core Business - Primary industry: Healthcare AI / Medical Software - Target customers: Clinicians, hospitals, and healthcare networks (B2B, SMB to Enterprise) - Mission: Expand clinical capacity by supporting every stage of care delivery, letting clinicians focus on patients rather than paperwork. ## Products & Services - **[AI Scribe]**: Transcribes patient visits and auto‑generates clinical notes, codes, and follow‑up tasks. Supports custom templates and multi‑specialty workflows. (SaaS) - **[Evidence]**: Provides clinicians with instant access to trusted medical research at the point of care. (SaaS) - **[Comms]**: Enables healthcare teams to coordinate patient communications, referrals, and follow‑ups. (SaaS) ## Market Standing - **Valuation**: Not disclosed (last known funding: $96.6M USD total raised) - **Key Metric**: 2.5M+ patient interactions powered every week; 47M hours saved since launch - **Notable Investors**: Point72 Private Investments, Blackbird Ventures, Headline, Latitude (Phoenix Court), Possible Ventures, Archangel - **Growth Signals**: 500+ employees (up ~257% YoY per LinkedIn), offices in 8 cities across AU, US, UK, Canada & Singapore, used in 190 countries and 110 languages ## Competitive Advantages - Goes beyond transcription: personalizes notes, generates any healthcare document, enables real‑time team collaboration on shared sessions. - Enterprise‑grade compliance: HIPAA, NHS requirements, GDPR, SOC 2 Type II, ISO 27001, ISO 42001, Cyber Essentials Plus, Australian Privacy Principles. - Works across all specialties (primary care, neurology, OBGYN, etc.) and scales from solo practitioners to large hospital networks. ## Strategic Focus - Building for the next decade of healthcare: iterating fast (“ship small, iterate constantly”) while maintaining clinical accuracy and security. - Expanding clinical capacity through AI that handles both documentation and communication, freeing clinicians to spend more time with patients. ## Why Work Here - **Culture**: “Move fast, fix faster” and “Live forever” – a bias toward progress over perfection, with a strong emphasis on continuous learning and ownership. - **Hybrid work**: Flexible hybrid model with offices in Melbourne, Sydney, Brisbane, New York, San Francisco, London, Toronto, and Singapore. Work from anywhere up to 1 month per year. - **Benefits**: 26 weeks paid parental leave (primary carer) / 18 weeks (secondary carer), IVF/fertility support, 10 days clinical leave for accreditation, $1,000/year learning budget, $500 home office setup, health & wellness stipend, team engagement budget. - **Engineering culture**: Practical live challenges in interviews, real‑world problem solving, and mentorship from leaders who have scaled products used by millions. ## Sources 1. [Heidi Careers](https://www.heidihealth.com/careers) 2. [Heidi Jobs on Ashby](https://jobs.ashbyhq.com/heidihealth.com.au) 3. [Heidi Main Website](https://www.heidihealth.com/) 4. [Heidi Health LinkedIn](https://au.linkedin.com/company/heidihealth) 5. [Heidi LinkedIn](https://au.linkedin.com/company/heidi) ## Other roles at Heidi - [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-heidi-sydney-8bbv12p45dra) — Sydney, Australia - [Applied AI Specialist (Account Management)](https://feeny.ai/job/applied-ai-specialist-account-management-heidi-toronto-y12v9njsgm65) — Toronto, Canada - [Clinical AI Engineer](https://feeny.ai/job/clinical-ai-engineer-heidi-london-qd75hpbpk80h) — London, United Kingdom - [Senior SEO Outreach Specialist](https://feeny.ai/job/senior-seo-outreach-specialist-heidi-makati-18xvn26nkw4x) — Makati, Philippines - [Senior Software Engineer - Fullstack](https://feeny.ai/job/senior-software-engineer-fullstack-heidi-melbourne-sx345srsvsdj) — Melbourne, Australia - [Performance Marketing Specialist](https://feeny.ai/job/performance-marketing-specialist-heidi-makati-nhtqna8vkew4) — Makati, Philippines - [Financial Accountant](https://feeny.ai/job/financial-accountant-heidi-makati-16gcc1hzz68g) — Makati, Philippines - [Customer Support Engineer](https://feeny.ai/job/customer-support-engineer-heidi-new-york-2af1edvp98p4) — New York, NY - [Implementation Engineer](https://feeny.ai/job/implementation-engineer-heidi-new-york-hqc4s8zy06gq) — New York, NY - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-heidi-new-york-a1g0xyqr2xbt) — New York, NY