---
title: 'Clinical Care Navigator, Outbound (Saturday-Wednesday 9am-5pm ET) at Spring Health'
canonical: 'https://feeny.ai/job/clinical-care-navigator-outbound-saturday-wednesday-9am-5pm-et-spring-health-vgz8dj2m32xg'
type: 'job'
last_seen: '2026-09-09'
---

# Clinical Care Navigator, Outbound (Saturday-Wednesday 9am-5pm ET) at Spring Health

- **Company:** Spring Health
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/springhealth66/jobs/4730471005

## Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).

Flexibility required for occasional shift adjustments and availability needed to work 3 holidays per year. The required shift for this position is Saturday-Wednesday 9am-5pm ET (or the equivalent in your respective time zone).

What you’ll be doing:

- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on an outbound phone team. Some inbound crisis line support is required.
- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
- Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
- Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
- Use effective written skills to complete professional documentation and to interact with members and providers through email.
- Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.
- Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
- Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
- Participate in staff meetings, case consultations, and training.
- Assist with onboarding and mentoring new team members.
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

- LCSW, LMFT, LPC, or licensed psychologist.
- Minimum of 2+ years of direct clinical care experience.
- Expertise in crisis assessment and safety planning
- Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
- Excellent listening, written and verbal communication skills.
- Acknowledge and embrace diversity and inclusion.
- Motivated to go above and beyond for members to provide a high-touch experience.
- Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
- Able to multi-task and context switch!

The target base hourly range for this position is $33.85 - $38.93, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed [here](https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits) and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual [One Medical](https://www.onemedical.com/membership/) account which is valued at $199/year per user. HSA and FSA plans are also available.
- Employer sponsored 401(k) match of up to 2%
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
- We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
- Access to fertility care support through [Carrot](https://springhealth.link/jd-2023-07-carrotbenefit), in addition to $4,000 reimbursement for related fertility expenses.
- Access to [Wellhub](https://springhealth.link/jd-2023-07-gympassbenefit), an on-demand virtual benefit that provides wellbeing coaching, and budget management.
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.

At Spring Health, we value internal mobility. We have identified a strong internal candidate for this position. We still encourage candidates to apply. Not sure if you meet every requirement? [Research shows](https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907) that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to [Thrive](https://www.springhealth.com/careers). If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

## About Spring Health

## Company Overview
- **One-liner**: Spring Health provides an AI-native, global mental health platform that delivers personalized lifelong care through self-guided tools, coaching, therapy, medication management, and specialty care.
- **Entity Type**: Private (Series C/E, last reported valuation of ~$2.5B as of 2022)
- **Headquarters**: New York City, United States
- **Founded**: 2016
- **Founders**: April Koh (CEO) and Adam Chekroud (President)

## Core Business
- Primary industry: Mental Health Care / Healthcare IT
- Target customers: B2B (employers, health plans, channel partners) and B2B2C (employees of client organizations)
- Mission: "Eliminating every barrier to mental health" — providing high-quality, accessible, and data-driven mental healthcare to everyone.

## Products & Services
- **Spring Health Platform**: An AI-native, single platform that matches members to the right care (self-guided tools, coaching, therapy, medication management, and specialty care) based on a proprietary assessment. The platform is designed to follow individuals across jobs, moves, health plans, and life stages.
- **Spring Health Earn**: A likely employee rewards or outcomes-based offering (referenced on the about page).
- **Spring Health Study**: A research and validation arm (referenced on the about page).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last reported at ~$2.5B in 2022; no recent funding round confirmed).
- **Key Metric**: Over 170 million people worldwide have access to Spring Health. The company is independently validated by JAMA Network Open and the Validation Institute, with members recovering 5.9 weeks faster than the leading competitor.
- **Notable Customers/Partners**: Highmark, Target, The Coca-Cola Company, BlackRock, Microsoft, Pfizer, Wawa.
- **Growth Signals**: Headcount of 2,783 employees (as of mid-2026) with yearly growth of +22.5%. LinkedIn followers have grown 35% year-over-year. The company has expanded globally with employees in over 80 countries.

## Competitive Advantages
- **AI-Native Platform**: Founded as an AI company in 2016, Spring Health uses a proprietary assessment and data-driven matching to get members to the right care quickly, reducing trial-and-error.
- **Clinical Validation**: Independently validated by JAMA Network Open and the Validation Institute, demonstrating meaningful clinical outcomes and faster recovery times.
- **Comprehensive Continuum of Care**: Covers the full spectrum from self-guided tools to medication management, reducing the need for members to seek care elsewhere.
- **Portable Platform**: Care follows members across jobs, moves, and life stages, increasing stickiness for both members and employer clients.
- **Employer ROI**: Proven 1.9x ROI for employer-sponsored behavioral health benefits.

## Strategic Focus
- **Mission-Driven Growth**: Scaling access to over 170 million lives while maintaining clinical quality and outcomes.
- **Global Expansion**: Building a distributed workforce across the US, India, UK, Mexico, Brazil, Canada, Germany, and many other countries.
- **Product Innovation**: Continuing to leverage AI for personalized care matching and measurement-based care.
- **Enterprise Sales**: Deepening relationships with large employers and health plans (e.g., Target, Microsoft, Pfizer).

## Why Work Here
- **Culture & Values**: Emphasizes "Mission first," "Science will win," "Embrace diverse teams and perspectives," "Move fast to change lives," "Candor with care," and "Take ownership." The company describes itself as in a phase of "hypergrowth."
- **Remote-First Culture**: "Your team members can be found in almost all time zones across the nation. You thrive when given the flexibility to work from home." The company provides tools and support for remote success.
- **Compensation & Equity**: Salaries benchmarked using the Radford Global Compensation Database. Offers incentive pay (role-dependent), equity (vesting starts at one year), and a 401(k) match up to 2% after 90 days.
- **Health & Wellness**: Health, Dental, Vision start on day one. Access to One Medical, HSA/FSA (company contributes up to $1K to HSA), Noom (weight management), and Wellhub (fitness/mindfulness). Mental health care through Spring Health itself.
- **Family Support**: Up to 18 weeks parental leave for birthing parents (16 weeks for non-birthing parent) after six months tenure. Fertility support via Carrot with $4,000 reimbursement. Access to Bright Horizons for child care, back-up care, and elder care.
- **Time Off & Sabbatical**: Competitive PTO (vacation, sick leave, 12 company holidays). At four-year anniversary, employees get a fully paid four-week sabbatical ("Spring Renewal").
- **Professional Development**: $1,000/year reimbursement. Focus Fridays (no meetings) and Focus Weeks throughout the year. Up to $200/year in donation matching.
- **Engineering Culture**: The company has a strong technical team (202 employees in technical roles) and is AI-native, suggesting a data-driven, innovation-oriented environment.

## Sources
1. [springhealth.com - Careers](https://www.springhealth.com/careers)
2. [springhealth.com - About Us](https://www.springhealth.com/about-us)
3. [springhealth.com - Homepage](https://www.springhealth.com/)
4. [springhealth.com - Open Roles](https://www.springhealth.com/open-roles)
5. [LinkedIn - Spring Health](https://www.linkedin.com/company/spring-health)

## Other roles at Spring Health

- [Vice President, Growth Marketing (Alma)](https://feeny.ai/job/vice-president-growth-marketing-alma-spring-health-new-york-hzz3x13cx14w) — New York, NY / San Francisco, CA / Seattle, WA
- [AEO & GEO Lead](https://feeny.ai/job/aeo-geo-lead-spring-health-remote-pkjnas422q3h)
- [Community Care Advocate](https://feeny.ai/job/community-care-advocate-spring-health-chicago-illinois-8hsp5jga4pex) — Chicago Illinois, United States
- [Associate Director, Specialty Care Strategy & Operations](https://feeny.ai/job/associate-director-specialty-care-strategy-operations-spring-health-remote-981vjje6y7fx)
- [Senior AI Care Operations Manager](https://feeny.ai/job/senior-ai-care-operations-manager-spring-health-new-york-y7an7dsaj6ka) — New York, NY
- [Workplace Mental Health Consultant (Full-Time)](https://feeny.ai/job/workplace-mental-health-consultant-full-time-spring-health-orlando-florida-jh2ac6p67z8p) — Orlando Florida, United States
- [Staff Data Scientist, Personalization & Intelligence](https://feeny.ai/job/staff-data-scientist-personalization-intelligence-spring-health-san-francisco-t5gknrws9xz9) — San Francisco, CA
- [Senior Software Engineer II, Search & Matching (Alma)](https://feeny.ai/job/senior-software-engineer-ii-search-matching-alma-spring-health-san-francisco-nhnj09xxar9p) — San Francisco, CA
- [Team Lead, Management Consultation](https://feeny.ai/job/team-lead-management-consultation-spring-health-remote-xgt3qjwkze5p)
- [Clinical Research Scientist II](https://feeny.ai/job/clinical-research-scientist-ii-spring-health-remote-fe2hfr3k48vy)