--- title: 'Clinical Care RN at Phamily' canonical: 'https://feeny.ai/job/clinical-care-rn-phamily-indianapolis-b39pyne68cq7' type: 'job' last_seen: '2026-11-08' --- # Clinical Care RN at Phamily - **Company:** Phamily - **Location:** Indianapolis, IN - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.greenhouse.io/jobsatphamily/jobs/5464118008 ## Job description Clinical Care RN Location: Indianapolis, IN | Initially Hybrid, Transitioning to Fully On-Site Job Type: Full-Time | Multiple Shifts Available Job Reports To: Director of Clinical Operations We are currently developing our new Indianapolis office and proactively building a pipeline of qualified candidates. While a start date has not yet been confirmed, we are identifying talent in anticipation of future hiring needs. About Jaan Health/Phamily: Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job Role/Description: We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination. Key Responsibilities: - Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner - Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers - Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan - Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes - Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability - Lead quality improvement initiatives, complete case review and chart audits, and host team meetings - Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements - Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through Requirements: - Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.) - Previous experience managing a team - Strong critical thinking and problem-solving skills in a fast-paced environment - Ability to independently manage a digital patient panel and prioritize escalations effectively - Excellent written communication and documentation skills - Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies - Must have access to reliable internet and a secure/private environment - This role may require travel of up to 10%, including potential overnight travel Preferred Requirements: - 4+ years of experience, 2-year RN Associate Degree OR 2+ years experience + BSN - Bilingual (Spanish) is a bonus but not required - Knowledge of Medicare CCM/APCM programs a plus Work style & logistics: We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our culture is built on five principles that shape how we work, lead, and grow: - Care: We care deeply about each other, our colleagues, patients, providers, clients, and communities we serve, knowing that what we do has a meaningful difference in people’s lives. - Curiosity: We stay curious, are bothered by limitations, and never settle for complacency because yesterday’s answers won’t solve tomorrow’s problems. - Clarity: We get concrete and create clarity through focused thinking, direct communication, and decisive action so great teams can move fast. - Craftsmanship: We believe excellence and innovation are habits. - Commitment: We are relentlessly committed to winning together the right way. Our Compensation & Benefits: - Competitive compensation based on experience and impact - Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost - Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including: - 12 vacation days accrued annually for rest, travel, and personal time - Up to 9 sick/wellness days to prioritize your health and well-being - 12 paid company holidays throughout the year - 2 Paid Give-Back Days to volunteer and make a meaningful impact in the communities you care about - HSA and FSA account options - 401(k) with company match after 6 months of full-time employment - 100% match on the first 3% contributed, and 50% match on the next 2% contributed - A collaborative, mission-driven team helping transform healthcare at scale If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. This position is responsible for complying with all organizational security, privacy, and compliance policies applicable to the role, including separation of duties requirements, and for protecting the confidentiality, integrity, and availability of the information and systems they access. Equal Employment Opportunity: Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status. ## About Phamily ## Company Overview - **One-liner**: Phamily delivers an AI-powered, full-service proactive care management platform that helps healthcare organizations improve patient outcomes and reduce costs by deploying a clinical workforce and technology as a white-labeled extension of their team. - **Entity Type**: Private (total funding of $30M, most recently $25M secured in June 2025) - **Headquarters**: Cincinnati, Ohio, United States - **Founded**: 2013 - **Founders**: Nabeel Kaukab (CEO) and Toufique Harun (Co-Founder & CPO) ## Core Business - **Primary industry**: Healthcare technology – chronic disease management, care management, and population health. - **Target customers**: B2B – health systems, medical groups, ACOs, specialty networks, and integrated delivery networks (IDNs). - **Mission / purpose**: “Enabling high-quality healthcare for all patients, everywhere, all the time” by moving physicians from reactive, episodic care to proactive care management and ensuring fair compensation. ## Products & Services - **Phamily Platform (SaaS)**: AI-driven software for proactive care management, chronic disease management, and patient engagement. Includes EHR integration, configurable clinical protocols, and analytics to close care gaps, drive annual wellness visits, and reduce readmissions. - **Full-Service Clinical Workforce (Service)**: A dedicated team of APPs, RNs, LPNs, LMSWs, etc. that acts as a white-labeled care team. Supports large-scale patient enrollment (e.g., 10,000 patients in 90 days) and can badge-flip existing underutilized staff. - **Flexible Labor Solutions**: Enables healthcare organizations to move labor costs off their balance sheet while improving care capacity. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of $30M (last round: $15M non-dilutive growth capital from Level Structured Capital in June 2025). CB Insights reports the company is at a “Debt” stage. - **Notable Investors / Partners**: Level Structured Capital (lead in latest round), Darwin Venture Management, Hustle Fund, Mentors Fund, Malin Corporation; advised by KeyBanc Capital Markets. - **Growth Signals**: - Serves over 150 healthcare organizations and hundreds of thousands of patients (250+ chronic condition diagnoses). - 90%+ patient engagement; reduces readmissions by 40%; clients see $2.5M net operating income per 10,000 patients and $1,885 total cost of care reduction per patient per year. - Headcount: ~67 employees (LinkedIn), +20.3% yearly growth. - Active job postings: 40 (up 344% year-over-year), indicating rapid scaling. - Described as an “eight-figure business” without needing institutional capital prior to the $25M round. ## Competitive Advantages - **Proprietary AI + Clinical Workforce**: Combines a decade of clinical data and AI with a deployed care team – a model hard to replicate internally. - **Proven ROI**: Profitable for clients in under 90 days; reduces total cost of care while improving outcomes (e.g., 40% fewer readmissions). - **Scalable Deployment**: Can enroll 10,000 patients in a single cohort within 90 days, leveraging EHR integration and white-labeling. - **Capital Efficiency**: Built a strong, profitable business before taking institutional capital, indicating disciplined operations. ## Strategic Focus - **Expansion into larger health systems and integrated networks**: Penetrating new market segments beyond existing medical groups and ACOs. - **Scaling the clinical workforce and platform capabilities** to extend proactive care to millions more patients. - **Key hires** in product, revenue, clinical programs, and engineering to support growth. ## Why Work Here - **Mission-driven impact**: Work on AI that directly improves chronic disease care, reduces hospital readmissions, and helps healthcare providers operate more efficiently. - **Growth and learning**: Rapid scaling (+344% in job postings year-over-year) offers career acceleration in a high-growth health-tech startup. - **Hybrid and remote flexibility**: Roles exist in New York City (hybrid), Chicago (hybrid), and remote (e.g., Sr. Product Marketing Manager). Some clinical positions are on-site at partner locations. - **Engineering culture**: Hands-on AI development, large healthcare datasets, and a focus on solving real-world clinical problems. Notable roles include Sr. Software Engineer / Tech Lead, Lead Data Scientist, and Director of AI. - **Team and leadership**: Leadership includes seasoned executives (CMO, VP Product, Chief Architect) with deep healthcare and tech experience. Company also emphasizes a supportive, transparent culture (evident in their “Meet Our Team” page). ## Sources 1. [phamily.com](https://phamily.com/) 2. [phamily.com/about](https://phamily.com/about/) 3. [cbinsights.com](https://www.cbinsights.com/company/phamily) 4. [linkedin.com](https://www.linkedin.com/company/jaan-health) 5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/jobsatphamily) 6. [Press release via Qube Mark (June 24, 2025)](https://www.qubemark.com/jaan-health-secures-25m-to-transform-care-for-millions-of-chronically-ill-patients) (also referenced in CB Insights) ## Other roles at Phamily - [Clinical Care Coordinator (MA)](https://feeny.ai/job/clinical-care-coordinator-ma-phamily-indianapolis-ab63v6kznbh7) — Indianapolis, IN - [Human Resources Manager (Start-Up) (100% on-site)](https://feeny.ai/job/human-resources-manager-start-up-100-on-site-phamily-new-york-0rcczn6np1r8) — New York, NY - [Revenue Cycle Management (RCM) Consultant](https://feeny.ai/job/revenue-cycle-management-rcm-consultant-phamily-united-states-86x4sejxjhn8) — United States - [Patient Support Specialist](https://feeny.ai/job/patient-support-specialist-phamily-indianapolis-47s9nf2msq24) — Indianapolis, IN - [Demand Generation Manager (ABM Focus)](https://feeny.ai/job/demand-generation-manager-abm-focus-phamily-new-york-zkwa4yf5tkzf) — New York, NY - [Associate Creative Director](https://feeny.ai/job/associate-creative-director-phamily-new-york-56jq8kz51aat) — New York, NY - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-phamily-new-york-7t999xbgcpn2) — New York, NY