---
title: 'Clinical Informatics Technician at Asian Health Services'
canonical: 'https://feeny.ai/job/clinical-informatics-technician-asian-health-services-oakland-778bed7c0cjf'
type: 'job'
last_seen: '2026-09-14'
---

# Clinical Informatics Technician at Asian Health Services

- **Company:** Asian Health Services
- **Location:** Oakland, CA
- **Compensation:** $39–$40/hr
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/ahschc/05bb5b37-f29b-4b6b-916b-cd4805d77b35

## Job description

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Job Summary: Clinical Informatics Tech plays a key role in optimizing the deployment and utilization of clinical informatics technology to enhance patient care at Asian Health Services.  Responsible for the evaluation, implementation, and administration of projects and systems that impact all clinical information systems. Requires ongoing collaboration with vendors as well as clinic staff.

Essential Job Functions

- Assist in the support of all aspects of evaluation, implementation, revisions, maintenance, administration, and training of all clinical informatics systems with internal staff, vendors, and the Clinical Operations team.
- Practice Management System
- Electronic Health Records System
- Billing, scheduling, and reporting
- Participate in building, developing, testing, and system deployment activities, such as template, order sets, macros, user interface builds/development/upgrades, etc.
- Ensures optimal operation of Electronic Health Records (EHR) and Practice Management systems
- Performs analysis and reporting on provider clinical patient population management indicators and registries
- The task will include working with clinicians, Chronic Care assistant and other staff as appropriate to collect, analyze and report on various clinical indicators and or registries
- Work with clinician customers, including the clinical workgroups, and other clinical stakeholders to ensure the data integrity of all clinical information systems
- Create and maintain accurate organizational databases and registries reflective of organizational needs
- Assists in the organization, procurement, and reporting of data related to internal and external audit regulations and compliance
- Updates policies and procedures about the use of clinical information systems
- Act as a liaison between the clinical departments and IT/IS, translating business processes into technical requirements
- Participates in continued vendor and external system education to improve, assist and implement organizational upgrades, fixes, and enhancements
- Participates in deploying continued software and hardware upgrades, training and continued education of all personnel and end-users to optimize EHR/PM functionality
- In conjunction with the CIM, and/or CI team, meets and coordinates with the Operations team and various intra and inter-department /agencies and organizations at regular intervals for system assessments upgrade/changes/improvements
- In conjunction with IS team participates in working with Clinical Operations team and organizational departments to review, analyze, and create workflow design and redesign to improve EHR/PM
- Supports internal and external organization procurement of data, analysis of data and reporting of QI measures as directed by mandates of IS Director/Medical director
- Provide proactive, timely, responsive level 2 support at all sites along with back up level 1 support
- Level 1 support: support end-user who may have difficulty using/interacting with the system
- Level 2 support: troubleshoot problems with the EPM/EHR system itself (i.e. system freezes, data is not saving, etc.)
- Working with AHS departments to resolve customer issues and requests and is responsible for providing proactive, timely, and responsive level 2 vendor communication
- Travels to various clinic sites, as needed, to provide support, training, setups and/or other necessary services
- Collaborate with clinical staff in researching, developing, and selecting new technologies that will improve the clinical processes and workflow. These include but not limited to overseeing the adoption and effective use of technologies supporting Electronics Medical Records (i.e. PDAs, laptops, tablets).
- Other duties as assigned

General Agency/AHS Duties

- Fosters an environment that promotes trust and cooperation among clients and staff.
- Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
- Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.
- Participates in general membership meetings, fundraisers, and other public events, as required.
- Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
- Attends AHS staff retreats and Board of Directors meetings, as required.
- Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

## Minimum Qualifications

- Some college or university and a minimum three to five years of technology and health care experience, with two years of their work experience in a health care setting; or equivalent combination of education and experience
- Experience and understanding of clinical outcomes data and measurement recognized QI benchmarks, multi-disciplinary health care team models, and population management tools and models.
- Commitment to public health care services and mission of the community health care clinics
- Familiarity with the understanding of principles and practices of health care, health care systems, and medical administration

## Preferred Qualifications

- Degree preferably in a computer-related field or healthcare-related field
- Have experience in a nonprofit community health care center
- EHR/EPM experience
- At least three years of experience in community health centers.  Should be particularly knowledgeable in the areas of clinical operations
- Experience in systems development and implementation
- Experience/ability to analyze systems and practices, develop data collection systems to produce useful outcomes
- Have at least three years of experience at a health care center including the understanding of principles and practices of health care, health care systems, and medical administration.

Knowledge, Skills & Abilities

- Strong knowledge of programming in SQL and other data query languages
- The high degree of verbal and written communication skills
- Ability to work in a fast-paced environment and multi-task
- Excellent intrapersonal skills along with strong analytical and problem-solving aptitude
- Excellent verbal and written communication skills

Benefits That Support YouWe're committed to supporting our team's well-being. Our comprehensive benefits package includes: Health & Wellness 100% employer-paid medical, dental & vision coverage Acupuncture & chiropractic coverage Time Off 12 vacation days 12 sick days 12 paid holidays + 3 floating holidays (additional flexible days you can use anytime) Financial & Retirement 403(b) with 3% employer contribution + up to 2% match Flexible Spending Account (FSA) & Dependent Care Assistance Additional Support Commuter benefits Long-Term Disability Insurance

Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.

## About Asian Health Services

## Company Overview
- **One-liner**: Asian Health Services provides comprehensive medical, dental, and behavioral health services to over 50,000 patients annually, with a focus on culturally and linguistically competent care for the Asian American community in the San Francisco Bay Area.
- **Entity Type**: Private (Nonprofit)
- **Headquarters**: Oakland, California, United States
- **Founded**: 1974
- **Founders**: Bay Area student activists (not individually named)

## Core Business
- **Primary industry**: Healthcare services (community health center)
- **Target customers**: B2C – primarily low-income, uninsured or underinsured Asian American patients; 92% on Medi-Cal, Medi-Medi, or uninsured; 70% earn less than 200% of the federal poverty line
- **Mission**: To provide “whole patient health” by addressing medical, dental, behavioral, and social needs, and to advocate for the community’s overall well-being.

## Products & Services
- **Medical Care**: Adult care, geriatric care, pediatric care, perinatal care, teen clinic, HIV/AIDS testing and counseling, remote patient monitoring for chronic conditions.
- **Dental Care**: General dentistry, oral surgery, endodontics, periodontics, school-based dental clinics.
- **Behavioral Health**: Integrated behavioral healthcare, specialized mental health services, trauma-informed care, substance use disorder support.
- **Community Programs**: Youth leadership program, Banteay Srei (anti-trafficking), Bridging Generation (intergenerational), Community Healing Unit (hate/violence support), monthly food distributions, patient leadership councils.
- **Advocacy**: Local, state, and national policy advocacy for health equity and culturally competent care.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit)
- **Key Metric**: Annual Revenue – $106.6 million (FY2024) per audited financial statements; Total Grants & Contributions – $44.3 million (FY2024); Total Funding – $180K (per LinkedIn, likely historical grants)
- **Notable Investors/Partners**: Alameda County Community Food Bank, federal Health Center Quality Leader awards, Advocacy Center of Excellence designation
- **Growth Signals**: 14 clinic sites across Oakland and San Leandro; 146,403 patient visits in 2024; 218 employees (+9.2% YoY); launched new dental clinic in San Leandro; building a Program of All-Inclusive Care for the Elderly (PACE) to serve low-income seniors

## Competitive Advantages
- **Cultural & Linguistic Competence**: Services available in 14 languages; 82% of patients experience linguistic isolation – AHS bridges that gap.
- **Deep Community Roots**: Founded in 1974, now a nationally recognized model of care with a 50-year track record.
- **Integrated Care Model**: Combines medical, dental, and behavioral health under one roof, addressing social determinants like food insecurity and housing.
- **Patient Demographics Focus**: 90% Asian patient base; tailored care for a historically underserved population.

## Strategic Focus
- **Expansion of Services**: Opening new clinics (e.g., San Leandro Dental, Wellness, and Teaching Center) and launching the PACE program for elderly care.
- **Addressing Social Determinants**: Continued emphasis on food distribution, youth leadership, and community violence recovery.
- **Workforce Development**: Mental Health Academy and Dental Residency to build a pipeline of community-minded healthcare providers.
- **Technology & Innovation**: Remote Patient Monitoring program and health IT advancements to improve quality of care.

## Why Work Here
- **Mission-Driven**: Opportunity to make a tangible impact on health equity for Asian American communities.
- **Culture of Inclusion**: Strong focus on cultural competency, language access, and trauma-informed care.
- **Growth & Stability**: 50-year history with steady revenue growth ($106.6M in FY2024) and expanding services.
- **Work Environment**: On-site at clinic locations (Oakland, San Leandro, Alameda); typical healthcare setting with team-based care.
- **Notable Perks**: Workforce pipeline programs for career advancement; involvement in community advocacy and research.

## Sources
1. [Asian Health Services – Lever Careers Page](https://jobs.lever.co/ahschc)
2. [Asian Health Services – About Page](https://asianhealthservices.org/about/)
3. [Asian Health Services – LinkedIn](https://www.linkedin.com/company/asian-health-services)
4. [Asian Health Services – 2024 Annual Report](https://asianhealthservices.org/wp-content/uploads/2025/12/FINAL_AHS_AnnualReport_2024_WEB.pdf)
5. [Asian Health Services – Home Page](https://asianhealthservices.org/)

## Other roles at Asian Health Services

- [Acitivity Coordinator (Cantonese/Mandarin)](https://feeny.ai/job/acitivity-coordinator-cantonese-mandarin-asian-health-services-san-leandro-qv5hgggdzcjt) — San Leandro, CA
- [Physical Therapist (Cantonese/Mandarin)](https://feeny.ai/job/physical-therapist-cantonese-mandarin-asian-health-services-san-leandro-z87y7cpmpqfj) — San Leandro, CA
- [Personal Care Assistant (Cantonese/Mandarin)](https://feeny.ai/job/personal-care-assistant-cantonese-mandarin-asian-health-services-san-leandro-5rbjkxar37z3) — San Leandro, CA
- [Geriatric Services Manager - Cantonese/Mandarin (MSW)](https://feeny.ai/job/geriatric-services-manager-cantonese-mandarin-msw-asian-health-services-san-j56fsjej59b7) — San Leandro, CA
- [Dietician Manager (Cantonese/Mandarin)](https://feeny.ai/job/dietician-manager-cantonese-mandarin-asian-health-services-san-leandro-k53p0q4z4ay4) — San Leandro, CA
- [Clinic Assistant (Cantonese/Mandarin)](https://feeny.ai/job/clinic-assistant-cantonese-mandarin-asian-health-services-san-leandro-w5k05vyk2ph7) — San Leandro, CA
- [Home Care Coordinator - Cantonese/Mandarin (RN License)](https://feeny.ai/job/home-care-coordinator-cantonese-mandarin-rn-license-asian-health-services-san-hn3ds8wsvthv) — San Leandro, CA
- [Outreach and Enrollment Coordinator (Cantonese/Mandarin)](https://feeny.ai/job/outreach-and-enrollment-coordinator-cantonese-mandarin-asian-health-services-sm39bwtnz943) — San Leandro, CA
- [Intake Coordinator - Cantonese/Mandarin (RN License)](https://feeny.ai/job/intake-coordinator-cantonese-mandarin-rn-license-asian-health-services-san-kka0x5sejbs4) — San Leandro, CA
- [Family Practice Physician](https://feeny.ai/job/family-practice-physician-asian-health-services-oakland-f27xgrrcbr5y) — Oakland, CA