--- title: 'Clinical Operations Consultant at Lyra Health' canonical: 'https://feeny.ai/job/clinical-operations-consultant-lyra-health-mumbai-tq9b77y81zvv' type: 'job' last_seen: '2026-09-21' --- # Clinical Operations Consultant at Lyra Health - **Company:** Lyra Health - **Location:** Mumbai, India - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-18 - **Last confirmed live:** 2026-09-21 - **Apply:** https://jobs.lever.co/lyrahealth/a48654c5-09c1-4a6d-8d05-c5edc71cdc7f ## Job description ## About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Key Responsibilities: Onsite Clinic Management & Coordination: - Serve as the primary point of contact for the operational aspects of Lyra’s Onsite Clinics in India, under the guidance of the Clinical Operations Manager. - Coordinate the scheduling and logistical arrangements for Onsite Clinic operations, including room bookings, IT setup, and material preparation. - Manage communication between Lyra, the client, and the clinicians involved in Onsite Clinics. - Support the onboarding of clinicians for Onsite Clinic engagements, ensuring they have the necessary information and resources. - Track and manage clinician availability and capacity for Onsite Clinic assignments. - Assist in the collection and reporting of key operational metrics related to Onsite Clinics. - Support the implementation of clinical and operational protocols specific to Onsite Clinics. - Liaise with administrative and support teams to ensure the smooth functioning of Onsite Clinic operations. Training Request Coordination: - Serve as the primary point of contact for the intake and initial processing of training and workshop requests from Lyra’s Onsite Clinic customers in India. - Coordinate with internal clinical teams and external trainers to assess the feasibility and scope of customer training requests. - Manage the scheduling and logistical arrangements for customer-facing training sessions, workshops, and webinars, including venue booking (if applicable), virtual platform setup, and material preparation. - Communicate training schedules, content outlines, and logistical details to customer contacts. - Track and manage customer participation in scheduled training sessions. - Assist the Clinical Operations Manager in developing tailored training proposals and materials for customers. - Support the collection of feedback from customers on training sessions and assist in the evaluation of training effectiveness. - Maintain organized records of customer training requests, schedules, and feedback. - Liaise with client success and account management teams to ensure seamless coordination of customer training initiatives. Intake Team management: - Creating monthly Rota to allocate duties - Ensure supervision on successful completion of shifts and data recording in timely manner - Ensure smooth communication on slack to avoid missing on any data capturing and scheduling of sessions - TAT for appointment schedule - Timely preparation of report of intake referrals - Ensure support on escalation from client/ affiliate with regards to appointment with 100% resolution - Hub referral appointment schedule by the team within a given deadline. General Clinical Operations Support: - Provide administrative and operational support to the Network Operations Manager on various projects and initiatives. - Assist in the preparation of reports, presentations, and other documents as needed. - Maintain organized records and documentation related to Onsite Clinics, training, and critical incidents. - Participate in team meetings and contribute to the overall efficiency of the clinical operations function. - Support the implementation of new operational processes and tools. Qualifications: - Degree or diploma in a clinical field, e.g., Psychology, Counseling, Social Work. - Minimum of 2 years of experience in an administrative or coordination role, preferably within a healthcare or mental health setting. - Experience in coordinating events, training programs, or logistical arrangements is highly desirable. - Strong organizational and time management skills with a proven ability to manage multiple tasks simultaneously. - Excellent communication (written and verbal) and interpersonal skills. - High level of attention to detail and accuracy. - Ability to work independently and as part of a team. - Strong problem-solving skills and the ability to take initiative. - Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Understanding of confidentiality and data privacy principles. - Experience working with clinical teams or in a clinical environment is an advantage. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." ## About Lyra Health ## Company Overview - **One-liner**: Lyra Health is a global workforce mental health care company that provides fast access to evidence-based therapy, coaching, psychiatry, and specialty care for employees and their families. - **Entity Type**: Private (Series F, $910.1M total funding) - **Headquarters**: Burlingame, California, United States - **Founded**: 2015 - **Founders**: Not publicly listed (executive team led by CEO Jennifer Schulz) ## Core Business - **Primary industry/industries**: Mental Health Care, Employee Benefits, Healthcare IT - **Target customers**: B2B – employers, health plans, health systems; also serves benefits consultants and providers - **Mission or purpose**: To help people live better lives by transforming access to life-changing mental health care. ## Products & Services - **Lyra Core Platform**: AI-powered provider matching, digital self-paced resources, skill-building programs, and evidence-based coaching for preventive support. - **Therapy & Psychiatry**: 1:1 evidence-based therapy, medication management, and personalized provider support for a wide range of mental health needs. - **Centers of Excellence (COE)**: Specialized in‑house care for pediatrics, adolescents, neurodiversity, and complex/severe conditions (e.g., suicide prevention, intensive outpatient programs). - **Family Support**: Tailored care for children, teens, adults, couples, and families, with access to over 6,500 children’s mental health specialists. - **Organizational Well-Being Tools**: Dashboards, assessments, crisis support, and data insights for HR leaders to execute workforce mental health strategy. - **Lyra AI**: Clinically‑grade AI to accelerate triage, provider matching, and care coordination (launched 2025). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Total Funding**: $910.1M raised across 8 rounds (latest Series F, amount undisclosed) - **Annual Revenue**: $243M (LinkedIn estimate, 2024/2025) - **Notable Investors/Partners**: Workday Wellness (preferred mental health partner), One Medical; investors include prominent VC firms (names not explicitly listed in search results, but known from prior reports – e.g., IVP, Addition, Meritech, etc.) - **Growth Signals**: Headcount grew 16% YoY to 2,155 employees; serves 20M+ members globally with pathways for 200M+ people; acquired Bend Health (July 2025) to expand pediatric mental health; 97% member retention with first provider; published outcomes show 2x faster recovery and 26% reduction in healthcare claims costs. ## Competitive Advantages - **Largest dedicated global provider network**: 30,000+ evidence‑based clinicians under annual clinical oversight. - **AI‑powered matching**: Clinically rigorous AI enhances triage and coordination, leading to high member stickiness and faster recovery. - **Peer‑reviewed outcomes**: Extensive published research demonstrating measurable ROI for employers (≈4 hours regained productivity/week/employee, $4,800 annual savings). - **Comprehensive, integrated care**: Spans prevention, acute care, and specialty – without third‑party referrals – covering pediatrics, neurodiversity, and complex conditions in‑house. ## Strategic Focus - **AI‑led innovation**: Continues to invest in Lyra AI to scale personalized care and build workforce resilience. - **Pediatric & family expansion**: Acquisition of Bend Health and launch of Pediatric COE positions Lyra to address the youth mental health crisis. - **Global reach**: Expanding provider network and employer contracts across 37+ countries. - **Partner ecosystem**: Deepening integrations with platforms like Workday Wellness to embed mental health into broader benefits ecosystems. ## Why Work Here - **Culture**: “Put clients first” and transparency are core values; emphasis on innovation and excellence with humility. - **Compensation**: Generous base salary, 401k with up to 3% matching, and equity options for all employees. - **Time off**: Guilty‑free paid time off including 4 weeks vacation plus paid holidays. - **Health & wellness**: Comprehensive medical, dental, vision, free One Medical membership, and full access to Lyra’s mental health services for employees and dependents at no cost. - **Perks**: Tech stipend to set up your home office; remote/hybrid options available (many clinical roles are 1099 or remote). - **Career growth**: Rapidly growing company (16% YoY headcount increase) with 400+ open positions across clinical, engineering, product, and corporate functions. - **Work environment**: Distributed across 37 countries with hubs in the US, India, UK, South Africa, and Spain – offers flexibility. ## Sources 1. [lyrahealth.com](https://www.lyrahealth.com/) – Product and company overview 2. [lyrahealth.com/about](https://www.lyrahealth.com/about/) – Leadership, mission, and news 3. [careers.lyrahealth.com](https://careers.lyrahealth.com/) – Benefits and job listings 4. [linkedin.com/company/lyra-health](https://www.linkedin.com/company/lyra-health) – Company size, revenue, headcount, and funding data ## Other roles at Lyra Health - [Operations Lead, Neurodiversity Center of Excellence](https://feeny.ai/job/operations-lead-neurodiversity-center-of-excellence-lyra-health-united-states-cmcgmh6ve3e4) — United States - [Solutions Director](https://feeny.ai/job/solutions-director-lyra-health-united-states-zpgs3yncekqf) — United States - [Employer Solutions Systems and Process Manager](https://feeny.ai/job/employer-solutions-systems-and-process-manager-lyra-health-united-states-dd4hkyyyfegj) — United States - [Manager, AI/ML Engineering](https://feeny.ai/job/manager-ai-ml-engineering-lyra-health-united-states-rfj5nzn94c05) — United States - [Intake Clinician](https://feeny.ai/job/intake-clinician-lyra-health-malaysia-zjh0n8rragq6) — Malaysia - [Sr. Customer Success Manager I](https://feeny.ai/job/sr-customer-success-manager-i-lyra-health-united-states-rzd0gjwsa2k3) — United States - [Provider Network Recruitment Coordinator](https://feeny.ai/job/provider-network-recruitment-coordinator-lyra-health-dubai-kgbqnv6t4sj2) — Dubai, United Arab Emirates - [NY or MA Licensed DBT Therapist - DBT Master’s or Doctoral - Telehealth - Full-Time](https://feeny.ai/job/ny-or-ma-licensed-dbt-therapist-dbt-master-s-or-doctoral-telehealth-full-time-dxkvdbcygt31) — New York, NY - [Sr. Planning & Operations Associate (Employer Solutions)](https://feeny.ai/job/sr-planning-operations-associate-employer-solutions-lyra-health-united-states-55a7fgvx74kb) — United States - [Variable Compensation Manager](https://feeny.ai/job/variable-compensation-manager-lyra-health-united-states-nvkxren73he1) — United States