---
title: 'Clinical Operations Lead at Lark Health'
canonical: 'https://feeny.ai/job/clinical-operations-lead-lark-health-united-states-zzx2garjn93g'
type: 'job'
last_seen: '2026-09-11'
---

# Clinical Operations Lead at Lark Health

- **Company:** Lark Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/lark/6d3baf8f-3313-4303-b992-70b764510a77

## Job description

## About Lark

At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team!

## What You’ll Do

Quality Assurance & Governance

- Build and operate an ongoing quality assurance program with the medical director for clinical workflows and care operations.
- Monitor workflow accuracy, protocol adherence, escalation timeliness, patient safety metrics, complaints, and operational performance.
- Coordinate recurring quality and governance meetings, including agendas, materials, minutes, action items, and follow-up.
- Lead incident reviews, corrective action tracking, and continuous improvement initiatives, including third party audits in partnership with Clinical Leadership and other cross-functional teams.

Clinical Documentation & Knowledge Management

- Maintain clean, version-controlled documentation of clinical workflows, policies, procedures, decision trees, escalation pathways, and operational protocols.
- Maintain governance documentation, meeting records, approvals, and other operational records required to support the clinical organization.

Clinical Workflow

- Work with our clinical leadership team to continuously improve software-enabled clinical workflows for virtual and asynchronous care.
- Support validation of clinical decision logic that powers patient routing, AI-assisted triage, alerting, escalation, and care coordination.

Business & Practice Operations

- Manage day-to-day operational infrastructure supporting the MSO and affiliated medical practices.
- Coordinate funds flow, bank account administration, payment workflows, reconciliations, accounts payable, and financial reporting in partnership with Finance.

Cross-Functional & Vendor Partnership

- Serve as a central operational partner for the practice across Clinical, Finance, Legal, Compliance, HR, Product, Engineering, and Revenue Cycle.
- Identify operational risks, gaps, and dependencies and drive cross-functional initiatives through resolution.

Care Operations Support

- As our program scales, build and support the operational infrastructure required for clinical teams to deliver care efficiently and safely.
- Monitor operational performance and recommend systems, staffing, and process improvements that support quality, efficiency, and scalability

## What You'll Need

- Experience leading clinical or healthcare operations within digital health, virtual care, or a multi-state healthcare organization
- Experience managing quality assurance programs, governance processes, policies and procedures, or operational audits
- Experience with healthcare business operations, including budgeting, payroll, funds flow, banking, vendor management, or financial administration
- Strong documentation and project management skills with the ability to manage multiple cross-functional workstreams
- Strong systems thinking with the ability to balance clinical quality, patient safety, operational efficiency, financial stewardship, and scalability

Working at Lark Lark operates as a remote organization, requiring all employees to reside within the United States.  The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable. Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

#LI-Remote

## About Lark Health

## Company Overview
- **One-liner**: Lark Health is a digital chronic disease prevention and management platform that uses conversational AI and behavioral science to deliver 24/7 remote coaching to millions of members.
- **Entity Type**: Private (Series D, $100M raised)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2011
- **Founders**: Julia Hu (CEO) and Jeff Zira (CTO)

## Core Business
- **Primary industry**: Digital Health / Chronic Disease Management
- **Target customers**: B2B – large health plans (e.g., Highmark, Anthem Blue Shield); B2C – individuals managing or at risk for chronic conditions (diabetes, hypertension, etc.)
- **Mission statement**: “Create compassionate technology that empowers people everywhere to live healthier lives.”

## Products & Services
- **Lark Coach**: Conversational AI-powered one-on-one coaching via text-message-like interactions, available 24/7 with responses in under two seconds. Covers diabetes prevention, diabetes care, hypertension, and behavioral health.
- **Diabetes Prevention Program (DPP)**: CDC Fully Recognized program that uses cognitive behavioral therapy and connected devices to help members adopt healthy lifestyles.
- **Connected Device Integration**: Aggregates health data from 95% of smartphones and 70+ health monitors/apps for personalized feedback.
- **Clinical & Data Platform**: Partners with health plans to provide member engagement and outcomes data, with a clinical research team validating ROI and health outcomes.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private)
- **Key Metric**: Total funding – $100M Series D (announced via CB Insights)
- **Notable Investors/Partners**: Backed by major health plans including Highmark, Inc. and Anthem, Inc.; recognized by the CDC.
- **Growth Signals**: Nearly 2 million members served; named to CB Insights’ “150 Most Promising Digital Health Startups” and Fierce Healthcare’s “Fierce 15”; growth described as “strong quarter over quarter”; expanding into new markets, products, and partnerships.

## Competitive Advantages
- **AI-first, always-on coaching**: Text-based coach available 24/7, delivering immediate, compassionate responses at scale.
- **Clinical validation**: CDC Full Recognition for DPP; published outcomes data demonstrating clinically meaningful results.
- **Deep health plan integrations**: Works with some of the largest U.S. health insurers, embedding Lark into their member offerings.
- **Data aggregation**: Seamlessly connects with 95% of smartphones and 70+ devices to provide a holistic view of member health.

## Strategic Focus
- **Current priorities**: Continuing to push into new chronic condition markets (e.g., behavioral health, hypertension), launching new products, and deepening partnerships with health plans to drive member engagement and outcomes.

## Why Work Here
- **Culture**: Emphasizes compassion, innovation, and cross-disciplinary teamwork (clinicians, behavioral scientists, engineers, business leaders). Values include “Freedom to Be Awesome,” “Act with Compassion,” “Together, We Win,” and “Driven to Impact.”
- **Remote-first**: All jobs remote within the United States; a home office stipend is provided. Hybrid option available in Mountain View, CA office.
- **Benefits**: Medical, dental, and vision insurance; 401(k) with employer contribution; flexible time off; paid parental leave; wellbeing resources; daily shoutouts and “Larker of the Day” celebrations.
- **Engineering culture**: Diverse tech stack (Java, Node.js, Python, React, MongoDB, SQL, Spark, etc.) and close collaboration with product and clinical teams to solve real health problems.

## Sources
1. [Lark Careers – Overview](https://www.lark.com/careers/home)
2. [Lark About – Mission & Values](https://lark.com/about-lark)
3. [Lark Culture & Benefits](https://www.lark.com/careers/culture)
4. [Lark Careers – Open Positions](https://www.lark.com/careers/open-positions)
5. [Built In – Lark Health Profile](https://builtin.com/company/lark-health)

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