---
title: 'Clinical Operations Lead at Nolla Health'
canonical: 'https://feeny.ai/job/clinical-operations-lead-nolla-health-new-york-94ar27zvgxb4'
type: 'job'
last_seen: '2026-10-17'
---

# Clinical Operations Lead at Nolla Health

- **Company:** Nolla Health
- **Location:** New York, NY
- **Compensation:** $125k–$150k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/nollahealth/5e4905d9-2997-471e-8b13-9f2d8ccd95ad

## Job description

Location: New York City · In person

## About Nolla Health

Nolla is building AI-powered healthcare to make high-quality care accessible to everyone. Our medical skincare and prescription product, Nolla Derm, helps patients understand their skin and get treatment. We’re expanding into broader care, women’s health, and beyond. We’ve raised $6.5M from General Catalyst and other strategic investors. We're looking for a clinician to build out our clinical operations team, scale our telehealth platform, and expand into new specialties.

## The role

You’ll lead clinical operations at Nolla: caring for patients, building the systems behind that care, and helping other clinicians deliver it well as we grow. This is a hands-on clinical role. You’ll conduct virtual visits, answer patient questions through asynchronous chat, and work in person with our founding team in New York City on clinical questions, care delivery, and product decisions. Your initial focus will be dermatology and women’s health, including reproductive care. You’ll improve the clinical workflows behind our current products and help scope new specialties and care models as we expand. You’ll be one of our founding clinical team members, so there’s a lot to build. You’ll help establish protocols, clinician onboarding, quality review, and escalation processes while continuing to practice. We expect roughly half your time to be patient care and half clinical operations. This role requires an actively licensed nurse practitioner or physician assistant. We’re looking for someone with strong clinical judgment and an interest in building a telehealth practice from the ground up. Experience in women’s health, dermatology, or family medicine is especially relevant; Telehealth and digital health experience are pluses.

## What you’ll do

Care for patients

- Conduct telehealth visits, assess patient needs, develop treatment plans, and provide follow-up care within your scope of practice.
- Answer clinical questions through asynchronous patient chat with clear, thoughtful guidance.
- Recognize when a patient needs specialist input, an in-person evaluation, or a different level of care.
- Document care accurately and bring recurring patient questions and problems back to the team.

Work with the founding team

- Be a clinical thought partner on questions that come up as we deliver care and build new services.
- Help scope new offerings, including what can be delivered safely and effectively through telehealth.
- Partner with product and engineering to turn clinical needs into better patient and clinician workflows.
- Review proposed workflows and AI-supported features for clinical usefulness, appropriate clinician involvement, and patient safety.

Own the clinical operation

- Build practical workflows for intake, triage, visits, asynchronous messages, follow-up, referrals, and escalation.
- Help establish clinical protocols, documentation standards, and quality review processes.
- Work with the team on clinician coverage and the handoffs that keep patients from falling through the cracks.
- Use care quality, access, response times, and patient feedback to identify what needs to improve.

Lead and support clinicians

- Help hire, onboard, guide, and coordinate clinicians as the care team grows.
- Be a resource for clinical questions and complex cases, with clear paths for escalation.
- Review patterns in care and documentation, share useful feedback, and help clinicians deliver consistent, high-quality care.
- Bring what clinicians are seeing in practice back to the founding and product teams.

## What you bring

- Active licensure as a nurse practitioner or physician assistant and substantial experience providing direct patient care.
- Experience in women’s health, reproductive care, or family medicine.
- Strong clinical judgment and a commitment to accurate, evidence-based care.
- The ability to communicate clearly and warmly with patients in both visits and written messages.
- An interest in building clinical processes that other clinicians can use and improving them as you learn what works.
- Comfort working directly with founders and across clinical, product, and engineering teams.
- The initiative and follow-through to build in an early-stage startup where many processes are still taking shape.
- Availability to work full-time, in person in New York City.

Bonus points

- Experience in dermatology or medical skincare.
- Experience delivering telehealth care.
- Experience on a clinical operations team or building and improving a care program.
- Experience at a digital health company, healthcare startup, or consumer health product.
- Experience hiring, onboarding, mentoring, or leading clinicians.

## Role logistics, compensation & benefits

- Role Type: Clinical Care / Clinical Operations
- Base Salary: $125,000–$150,000 annually, based on experience
- Job Type: Full-time
- Work Setup: In person, New York City
- Equity: Meaningful equity, commensurate with experience
- Health Insurance: Medical, dental, and vision
- HSA/FSA: Eligible
- Time Off: Flexible, unlimited vacation
- Additional Perks: Meal stipends, team retreats
- Work Hours: Flexible but demanding. We’re building something that matters
- Growth: Opportunity to take on broader clinical leadership responsibilities as Nolla grows

## About Nolla Health

## Company Overview
- **One-liner**: Nolla Health is an AI-powered skin health platform that combines proprietary AI models with clinician oversight to provide personalized, asynchronous treatment plans for skin conditions.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2024
- **Founders**: Luis Wenus (CEO) and Luis R. Soenksen (CTO)

## Core Business
- **Primary industry**: Healthtech / AI-powered dermatology and skincare
- **Target customers**: B2C – consumers seeking treatment for acne, redness, wrinkles, and other skin concerns
- **Mission statement**: “Care should be continuous and easy to navigate” – building a system that helps people understand what’s going on and what to do next [nollahealth.com](https://www.nollahealth.com/about)

## Products & Services
- **Nolla Skin (formerly Nolla Acne)**: A mobile app (iOS) that offers daily AI-powered face scans, clinician-reviewed treatment plans, and prescription medication delivery. Subscription-based model. Rated #1 Skin Treatment app on the App Store with 7,000+ reviews and a 4.9-star rating [linkedin.com](https://www.linkedin.com/company/nolla-health).
- **Nolla MD**: Asynchronous clinician chat service for general health concerns. A licensed U.S. provider reviews the case and responds via message for $39. Currently in development for broader specialty care [nollahealth.com](https://www.nollahealth.com/).
- **Medical Skincare (in development)**: A skincare app that adapts to the user’s changing needs, with personalized product recommendations [nollahealth.com](https://www.nollahealth.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $4.5M (Seed round, October 2025) led by General Catalyst [linkedin.com](https://www.linkedin.com/company/nolla-health)
- **Notable Investors/Partners**: General Catalyst (lead), plus two other unnamed investors
- **Growth Signals**: 
  - Expanded from acne-only to full skincare (Nolla Skin) in May 2026 [linkedin.com](https://www.linkedin.com/company/nolla-health)
  - Monthly website traffic of ~17,800 visits, growing 1.7% month-over-month [linkedin.com](https://www.linkedin.com/company/nolla-health)
  - Strong App Store traction: #1 Skin Treatment app, 4.9 stars, 7,000+ reviews
  - Small but focused team (8 employees) with presence in the US, Philippines, and Poland [linkedin.com](https://www.linkedin.com/company/nolla-health)

## Competitive Advantages
- **AI + clinical oversight**: Every diagnosis and prescription is reviewed by a licensed U.S. medical provider, combining speed with trust [nollahealth.com](https://www.nollahealth.com/).
- **Continuous care model**: Daily AI skin scans and monthly treatment updates create a compounding clinical relationship that improves over time.
- **Data moat**: Proprietary AI trained on real clinical outcomes, with daily user scans generating a unique longitudinal dataset.
- **HIPAA compliant and privacy-focused**: Strong emphasis on data security and patient privacy [nollahealth.com](https://www.nollahealth.com/).

## Strategic Focus
- **Expand beyond acne**: Nolla Skin now addresses redness, wrinkles, and hyperpigmentation, with plans to add more specialty care services.
- **Build the “personal doctor” vision**: Integrating Nolla MD for general health and expanding the platform to cover end-to-end care.
- **Scale AI capabilities**: Hiring a Founding AI Engineer to advance the core predictive and diagnostic models [builtin.com](https://builtin.com/company/nolla-health).

## Why Work Here
- **Culture**: Founded by doctors, engineers, and researchers – a mission-driven team focused on making healthcare accessible and understandable.
- **Work environment**: In-office for engineering and product roles in New York City (with a second office in Norway). Some roles (e.g., Social Media Coordinator) are remote/contract [nollahealth.com](https://www.nollahealth.com/careers).
- **Engineering focus**: Early-stage startup with a small team (8 people) – opportunity to have significant impact on the product and technical direction. Current open roles include Founding AI Engineer and Product Designer [builtin.com](https://builtin.com/company/nolla-health).
- **Perks**: Not explicitly listed, but typical of a seed-stage healthtech startup: equity, direct work with founders, and the chance to shape a product that already has strong user traction.

## Sources
1. [nollahealth.com – Homepage](https://www.nollahealth.com/)
2. [nollahealth.com – About](https://www.nollahealth.com/about)
3. [nollahealth.com – Careers](https://www.nollahealth.com/careers)
4. [builtin.com – Nolla Health Profile](https://builtin.com/company/nolla-health)
5. [linkedin.com – Nolla Health Company Page](https://www.linkedin.com/company/nolla-health)

## Other roles at Nolla Health

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- [Founding Research Engineer](https://feeny.ai/job/founding-research-engineer-nolla-health-new-york-xyt7kyzqj6zc) — New York, NY
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