---
title: 'Clinical Operations Manager at Conduit Health'
canonical: 'https://feeny.ai/job/clinical-operations-manager-conduit-health-new-york-bfck2gthvg3v'
type: 'job'
last_seen: '2026-09-15'
---

# Clinical Operations Manager at Conduit Health

- **Company:** Conduit Health
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-15
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/conduit-health/9dbc2aa5-fd3b-4871-b30e-b55edcf96a2e

## Job description

## About Conduit Health

Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say “yes” to patients who would otherwise wait weeks—while we handle every step behind the scenes.

## The Role

We’re looking for a Provider Onboarding Manager to own the end-to-end experience of training new clinicians. You will be the architect of our provider onboarding program—building the materials, running the live sessions, and ensuring every provider is set up for success from day one.

Today, you will onboard 2-3 new providers per week, scaling to larger cohorts of 5+ as we grow. You’ll partner closely with our Clinical Operations team to track provider performance during onboarding and continuously improve the program based on real outcomes.

## Who You Are

- Onboarding Owner: You’ve built provider onboarding programs before—you know what’s effective and iterate on what’s not working.
- Content Builder: You create self-guided modules, training videos, and playbooks that providers actually use—and you keep them current as the platform evolves.
- Provider-First: You understand the telehealth lifecycle from both the patient and provider perspective and you design experiences with both in mind.
- Process-Driven: You build reliable systems—SOPs, onboarding playbooks, and feedback loops, not one-off fixes.
- Collaborative: You partner naturally with Clinical Operations and report clearly to the Ops Manager on provider performance during and after onboarding.
- Compliance-Minded: You understand healthcare regulations (HIPAA, Medicare/Medicaid) and keep them at the forefront while onboarding.

Examples of What You’ll Do

- Own the end-to-end provider onboarding program: From the moment their contract is signed through their first couple weeks of patient visits.
- Build and maintain onboarding resources: Covering platform usage, workflows, and clinical protocols. Materials should be engaging and clear.
- Build the onboarding infrastructure to support rapid growth: What you build should be effective when we eventually onboard cohorts of 5-10 clinicians.
- Maintain strong relationships with providers: Answer questions, demonstrate enthusiasm for the role, and ensure providers feel supported throughout the onboarding journey.
- Track and report on core KPIs: Report on provider performance metrics during and immediately after onboarding.
- Play a big part in provider retention: identify patterns in provider drop-off or friction and translate them into program improvements. Build toward industry-leading provider retention rates through best-in-class onboarding.
- Collaborate cross-functionally: maintain a feedback loop between onboarded providers, Clinical Operations, Product, and other relevant teams.

## What You’ll Bring

- 2–3+ years of experience in clinician onboarding, provider implementation, or a closely related healthcare operations role.
- Demonstrated experience building onboarding programs from the ground up (self-guided content, training videos, and live sessions).
- Deep understanding of the telehealth lifecycle from both a patient and provider perspective.
- Exceptional written and verbal communication skills; you can translate complex workflows into clear, provider-friendly materials.
- Strong organizational skills with the ability to manage multiple concurrent onboardings without dropping the ball.
- Proactive self-learner who uses available tools and resources to unblock themselves.
- Comfort working with 1099 contracted clinicians and understanding the nuances of that relationship.
- Ability to pull and present performance data to in a clear, actionable format.
- Genuine passion for provider experience and patient outcomes.
- You’ve worked cross-functionally with clinical, product, and operations teams in a high-growth environment.

Bonus Points

- You have working knowledge of DME product categories and coverage guidelines (Medicare/Medicaid).
- Experience using Healthie as an EMR in a prior role

## Our Values

- Excellence, Not Perfection: We set a high bar for our work and impact, but we don’t get lost in endless polish for polish’s sake. We focus on results that matter.
- Urgency, Not Chaos: We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout.
- Systems, Not One-Offs: Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better.
- Committed, Not Just Here: We show up engaged, proactive, and ready to go above and beyond. The outcomes you drive are what matter most.
- Crush Goals, Not Souls: We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often.

## Compensation & Benefits

- Competitive salary with performance-based incentives.
- Flexible working environment (3 in-office days per week in New York).
- Unlimited PTO + 9 company holidays.
- Direct mentorship and growth opportunities with senior leadership.

## Equal Opportunity

Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

## About Conduit Health

## Company Overview
- **One-liner**: Conduit Health makes it easy for Medicare and Medicaid patients to get essential home medical supplies fully covered by insurance, by integrating clinical evaluation, insurance authorization, and supply fulfillment into one seamless platform.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, USA
- **Founded**: 2023
- **Founders**: Natan Wise (CEO) and Rocky Seftel (CPO)

## Core Business
- Primary industry/industries: Healthcare technology, Durable Medical Equipment (DME), Insurance navigation
- Target customers: B2C (Medicare and Medicaid patients and their caregivers) and B2B (MLTSS plans, home care agencies, discharge planning teams, skilled nursing facilities, case management organizations)
- Mission or purpose statement: To make it easier for patients to access what they're already entitled to — insurance-covered home medical supplies — so they can stay healthy and independent at home.

## Products & Services
- **Platform/Service**: A consumer-facing platform that connects patients with licensed clinicians over a quick phone or video call, verifies insurance eligibility, and handles all prescriptions and paperwork to deliver medical supplies directly to the patient's door with easy monthly re-ordering.
- **CareOS (Proprietary AI Engine)**: The Conduit Authorization and Reimbursement Engine, an agentic AI platform trained on 50,000+ patient interactions. It predicts coverage and automates payer workflows in real time to accelerate approvals and cut through insurance bottlenecks.
- **Product Catalog**: A wide range of DME including adult diapers, pull-ups, chux, liners, pads, transport chairs, rollators, walkers, manual wheelchairs, Hoyer lifts, and continuous glucose monitors (e.g., Dexcom G7, FreeStyle Libre 2+ and 3+).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — $22 million (raised $17M Series A in March 2026, led by Drive Capital, with participation from XYZ Ventures, Twelve Below, Eniac Ventures, and others) [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)
- **Notable Investors/Partners**: Drive Capital, XYZ Ventures, Twelve Below, Eniac Ventures, Diede van Lamoen [conduithealth.com](https://www.conduithealth.com/about)
- **Growth Signals**: Over 50,000 patients served since its public launch in late 2024. The company saw more patients in February 2026 than in the entire first half of 2025. Its payer network includes more than 100 health plans covering nearly 90 million lives. Product catalog has increased four times over since launch. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)

## Competitive Advantages
- **Vertically Integrated Model**: Conduit consolidates clinical evaluation, insurance authorization, and fulfillment under one roof, eliminating the administrative handoffs that typically delay access for weeks.
- **CareOS Moat**: A proprietary AI engine trained on 50,000+ cases that codifies hundreds of thousands of payer-specific rules. It gets stronger with every new case, creating a data network effect that is difficult to replicate.
- **Zero Cost to Patients**: Everything is fully covered by insurance — no out-of-pocket costs, no insurance forms, and no need to visit a doctor beforehand, dramatically lowering the barrier to access.
- **Consumer-First Approach**: Unlike traditional DME suppliers, Conduit is built for the patient experience, with a quick online intake, telehealth consults, and automated monthly resupply.

## Strategic Focus
- **Current Priorities**: Continue scaling the vertically-integrated model to serve the growing aging-at-home population. Expand the payer network and product catalog. Leverage CareOS to take on more denial risk and standardize workflows.
- **Future Vision**: Expand beyond DME into a broader range of insurance-covered services for home healthcare, including transportation to medical appointments, medically-tailored meals, and home modifications. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)

## Why Work Here
- **Culture Highlights**: Mission-driven team with genuine excitement for improving home healthcare. High-trust, autonomous environment where egos are left at the door. They move fast and have fun. [conduithealth.com](https://www.conduithealth.com/careers)
- **Remote/Hybrid Policy**: Hybrid model — collaborate in the NYC office 3 days a week, with flexibility to work remotely the rest of the time. [conduithealth.com](https://www.conduithealth.com/careers)
- **Notable Perks**: Competitive salary and equity, unlimited PTO, comprehensive medical/dental/vision coverage. [conduithealth.com](https://www.conduithealth.com/careers)
- **Engineering Culture**: Building a new system for healthcare at home. Opportunity to work on a cutting-edge agentic AI platform (CareOS) that directly impacts patient outcomes. Currently hiring across Engineering, Product, Operations, and Growth. [conduithealth.com](https://www.conduithealth.com/careers)

## Sources
1. [conduithealth.com](https://www.conduithealth.com/)
2. [conduithealth.com/about](https://www.conduithealth.com/about)
3. [conduithealth.com/careers](https://www.conduithealth.com/careers)
4. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)
5. [cbinsights.com](https://www.cbinsights.com/company/conduit-health)

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