--- title: 'Clinical Operations Manager at Sparrow' canonical: 'https://feeny.ai/job/clinical-operations-manager-sparrow-united-states-bqcphktxvdv5' type: 'job' last_seen: '2026-09-24' --- # Clinical Operations Manager at Sparrow - **Company:** Sparrow - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-24 - **Apply:** https://jobs.ashbyhq.com/sparrow/75978af5-c662-4377-9327-1d60eea77987 ## Job description ## About us Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.). Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave). Sparrow is headquartered in San Francisco but all employees work remotely across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems. About the Role: Sparrow is standing up a dedicated clinical operations function within our Customer Experience team to bring consistency, defensibility, and clinical rigor to how we evaluate medical certifications supporting leave requests, ADA accommodations, and to build the operational backbone — team, workflows, systems, and compliance standards — that supports it. This role owns the function as a strategic remit from day one: building and leading the medical certification review (clinical) team, standardizing how the team operates, and setting the roadmap for the function's expansion. This is a builder role. The Clinical Operations Manager will define how clinical operations run day to day, create the systems and SOPs that make outcomes consistent and audit-ready, and represent the function as a peer to Compliance, Legal, and CX leadership. Here’s What You’ll Do: Clinical Operations Leadership - Own end-to-end clinical review of medical certifications submitted in support of leave requests, applying sound clinical judgment to sufficiency and consistency questions. - Oversee day-to-day clinical operations, including intermittent leave analysis and extension evaluations. - Manage the medical certification team, including hiring, coaching, and performance management. - Serve as the clinical escalation point for disputed certifications, working cases through to a defensible resolution. - Support cross-functional execution across Product, Legal, Compliance, and CX. - Resolve operational issues and remove bottlenecks that slow clinical review throughput. Process & Systems Development/Improvement - Build and improve operational workflows so outcomes are consistent regardless of reviewer. - Create and update SOPs and documentation-sufficiency standards. - Manage operational systems and reporting, and maintain documentation trails that keep the function audit-ready. - Identify trends across certification reviews and translate them into continuous operational improvements across the clinical review workflow. Compliance & Administration - Own clinical consistency and compliance oversight for the function. - Manage licensing and credentialing for the clinical team. - Support broader compliance initiatives and coordinate insurance and regulatory requirements. - Partner with Compliance leadership on escalated and legally sensitive cases. Leadership & Planning - Meet regularly with department leaders to align on operational priorities and performance. - Review operational performance and quality-assurance results; run quality calibration for clinical reviewers. - Set performance standards and design training curricula, including onboarding, for clinical reviewers. - Plan future operational improvements and own the roadmap for expanding the function. - Develop and facilitate ongoing education for Leave Specialist team. About You: - Strong knowledge of FMLA, ADA, and state paid-leave/disability laws as they apply to clinical certification standards. - 3+ years experience in disability, leave-of-absence, or claims-related clinical review. - RN license strongly preferred; in lieu of licensure, we will consider significant utilization review experience within an insurance company, TPA, or leave-management environment. - Direct experience managing a care team with expertise in: Short & Long-Term Disability; Family & Medical (Federal and State) Leave Administration; and ADA Accommodations and the Interactive Process; experience building a related team/function preferred. - 3+ years of people-management experience. - Experience designing or standardizing operational workflows, SOPs, or training programs. - Strong cross-functional collaborator with comfort partnering with Compliance, Legal, Finance, CX, and Product as a peer. - Comfortable with ambiguity: this role is building a new function, not maintaining an existing one. - Certified Case Manager (CCM) or similar credential a plus. - URAC/NCQA accreditation experience a plus. - Prior experience at a leave/disability carrier or TPA (e.g., Sedgwick, Unum, Lincoln Financial, The Standard, Reliance Standard) a plus. Compensation: This is a full-time, exempt position. Compensation ranges from $111,250-$159,500 based on experience and your legal state of residence. Why Sparrow? Our work at Sparrow is impactful. We help People teams with one of the hardest parts of their job, and we support employees at a time when they need it most. We’re driven by our mission, much like a nonprofit, but with the resources and scale of a fast-growing venture-backed company. Sparrow is proud to be an equal opportunity employer. While we are united by our excitement for the mission and product, the diversity of our experiences is one of our strengths. The Sparrow team is made up of people with all types of backgrounds, and we have teammates in 40 states and counting. To learn more about the Sparrow team and its benefits, check out [our careers page.](https://trysparrow.com/careers) ## About Sparrow ## Company Overview - **One-liner**: Sparrow provides the first true end-to-end leave management solution, combining automated software with expert support to help modern employers care for their employees during major life events. - **Entity Type**: Private (late stage, $64M total funding) - **Headquarters**: San Francisco, California, United States - **Founded**: 2018 - **Founders**: Deborah Hanus (CEO) and Samarth Keshava (CTO) ## Core Business - **Primary industry**: Human Resources Services (employee leave management / HR tech) - **Target customers**: B2B – mid-market to enterprise companies seeking a compliant, scalable leave administration solution (notable customers include Headspace, Chime, and Bumble) - **Mission / purpose**: “We ensure no one needs to choose between a job they love and the people they love.” ## Products & Services - **Sparrow Leave Management Platform**: A SaaS solution that automates the most painful parts of employee leave management — including payroll calculations, compliance with state/federal regulations, insurance carrier integrations, and direct state agency filings. Supported by a team of dedicated leave specialists who provide a premium, high-touch experience for each leave case. - **Expert Support & Consulting**: World-class leave specialists guide employees from first planning questions through successful return to work, handling communication with HR, payroll, and external agencies. ## Market Standing - **Valuation / Market Cap**: Not publicly available - **Key Metric**: Total funding raised – $64 M (as of latest round, per Tracxn) - **Notable Investors / Partners**: Not explicitly named in available sources; the company is venture-backed and has raised multiple rounds. Integrates with major payroll and insurance carriers. - **Growth Signals**: - Headcount of 188 employees, up 23% YoY (LinkedIn) - Active job postings up 433% year-over-year (LinkedIn) - Expanded operations across 6 countries (US, Israel, Philippines, Morocco, India, Bangladesh) - Recognized on Fortune Best Workplaces in the Bay Area™ 2024 and Fortune Best Small Workplaces™ 2022 ## Competitive Advantages - **First true end-to-end leave solution**: Combines technology and dedicated human specialists, reducing compliance risk and administrative burden for HR teams. - **Compliance depth**: Handles complex leave laws across the US and Canada (FMLA, state paid family leave, etc.), integrating with insurance carriers and state agencies. - **High employee satisfaction**: Product rated 4.9/5.0 (296 reviews) and recognized for delivering a stress-free employee experience. - **Strong cultural reputation**: Certified Great Place To Work® with 87% of employees saying it’s a great place to work (vs. 57% typical US company). Highly diverse team (54% women, 54% racial minorities, 13% LGBTQIA+). ## Strategic Focus - **Scaling for growth**: Building a sustainable, long-term product and team. Emphasis on cross-functional collaboration and investing in planning, training, and personal growth. - **Expanding market presence**: Active hiring in sales, marketing, and customer experience roles, with a focus on consultant relations and enterprise accounts. - **Product evolution**: Continuing to automate complex leave workflows and deepen integrations with HR and payroll systems. ## Why Work Here - **Culture & values**: Collaborative, mission-driven team where everyone’s job is essential. High autonomy and responsibility, even for early-career employees. - **Remote flexibility**: Remote-first with headquarters in San Francisco; workday must have significant overlap with Pacific Timezone. Home-office stipend provided. - **Generous benefits**: - Flexible time off (guidance of 3 weeks) - Paid family & medical leave - Health, dental, and vision coverage (premiums covered) - Company equity - Mentorship program and 2–4 weeks of onboarding - **Diversity & inclusion**: Strong representation across gender, race, and LGBTQIA+ identities; mean gender pay gap below 10%; diversity manifesto published. - **Growth opportunities**: “Incredible room for growth” – the company gives enormous responsibilities to people at any stage of their career who demonstrate capability. ## Sources 1. [sparrow.com](https://sparrow.com/careers/) – Careers page with culture, benefits, open roles 2. [linkedin.com](https://www.linkedin.com/company/sparrowinc) – LinkedIn company page (employees, demographics, job trends) 3. [builtin.com](https://builtin.com/company/sparrow) – Built In profile (perks, benefits, diversity stats) 4. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7039117) – Great Place To Work certification and employee survey results 5. [tracxn.com](https://tracxn.com/d/companies/sparrow/__Pttk0XcIDDEZJJDRy-HZGZjmO7-tP7_vxQOrOBvIAho) – Tracxn company profile (funding, competitors, product details) ## Other roles at Sparrow - [Recruiter (Contract to Hire)](https://feeny.ai/job/recruiter-contract-to-hire-sparrow-united-states-mn4eqs0refr3) — United States - [Founding Product Marketer](https://feeny.ai/job/founding-product-marketer-sparrow-california-ypqc09gkbq4j) — California - [GTM Partnerships](https://feeny.ai/job/gtm-partnerships-sparrow-united-states-vxep3xj1s97t) — United States - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-sparrow-united-states-cystg5amx4fr) — United States - [Account Manager](https://feeny.ai/job/account-manager-sparrow-united-states-gncqah6m4q0g) — United States - [Leave Specialist](https://feeny.ai/job/leave-specialist-sparrow-united-states-6tcrnhkhmc5t) — United States - [Leave Payroll Analyst](https://feeny.ai/job/leave-payroll-analyst-sparrow-united-states-cq45jeej3qkq) — United States - [Director of Consultant Relations](https://feeny.ai/job/director-of-consultant-relations-sparrow-united-states-kpv0qf9qzsmr) — United States - [Consultant Relations Manager - West](https://feeny.ai/job/consultant-relations-manager-west-sparrow-california-fxvxyd88x9pa) — California - [Leave Administrator](https://feeny.ai/job/leave-administrator-sparrow-united-states-829svhrxtajb) — United States