---
title: 'Clinical Strategy & Operations Manager at Leap'
canonical: 'https://feeny.ai/job/clinical-strategy-operations-manager-leap-new-york-p2gt6bwzqw1e'
type: 'job'
last_seen: '2026-09-08'
---

# Clinical Strategy & Operations Manager at Leap

- **Company:** Leap
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/leap/bb7fde3a-f2a4-47ed-be4d-a5663f2c29ec

## Job description

## ABOUT LEAP

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.

We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.

## About the Role

Leap Health's Clinical Operations function, which spans Intake, Care, and Care Guide Operations, is scaling 3x by year-end, and this role exists to help that growth run smoothly day-to-day. The Strategy & Operations Manager will execute and continuously refine the Activation playbook, roll out playbooks and training for new client launches, and keep the metrics and reporting that leadership relies on up and running. This person works as a close, dotted-line partner to the managers of Intake Operations, Care Operations, and Care Guides, stepping in wherever execution needs an extra hand. Reporting to the Head of Member Operations and Strategy, this is a hands-on operating role for someone who wants to be in the mechanics of a fast-scaling health-tech operation. Based in New York, hybrid, with occasional travel to markets.

## Key Responsibilities

Playbook Execution & Coverage

- Execute the Activation playbook day-to-day, and surface field learnings that help refine it over time
- Roll out playbooks and training for new client launches, adapting delivery based on what's actually working on the ground
- Step in directly to cover gaps across Intake, Care Operations, and Care Guide wherever the team needs an extra hand

Cross-Functional Partnership

- Work as a close, dotted-line partner to the managers of Intake, Care Operations, and Care Guide, supporting their teams' execution with no formal reporting authority
- Help establish consistent operating cadences (team syncs, reporting rhythms) as those teams scale
- Coordinate with Marketing, Client Success, and other cross-functional partners on shared initiatives

Metrics & Reporting

- Build and maintain dashboards that give leadership visibility into Activation and Clinical Operations performance
- Track KPIs across the funnel and flag bottlenecks for leadership to act on
- Partner with Engineering to implement automations that improve day-to-day efficiency

## Qualifications

Required:

- 4-5 years of experience in Business Operations, Strategy, or Consulting, someone who connects dots across functions and turns ambiguity into a clear next step
- Comfortable operating inside an existing structure: you take a playbook and run it well, adapting in the field rather than needing to redesign it
- Strong with metrics, you read a dashboard and understand what it means for the business, not just report the numbers
- Skilled at building trust and influence without formal authority, this role coordinates closely with peer managers with no direct reporting relationship

Preferred:

- Hands-on operating experience at a startup, ideally you've paired strategy / consulting-caliber thinking with the reps of actually running point on execution in a fast-moving environment

At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you.

Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.

## About Leap

## Company Overview
- **One-liner**: Leap is a transparent specialty infusion benefit solution that enables employers to reduce specialty drug costs by up to 60% while delivering high-quality, convenient infusion care to patients in their homes or nearby.
- **Entity Type**: Private (Early Stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2023
- **Founders**: Hani Elias (Co-founder & CEO), Amir (Co-founder), Rob LaHayne (Co-founder & Chief Commercial Officer), Naguib (Co-founder)

## Core Business
- **Primary industry/industries**: Healthcare (Specialty Infusion, Pharmacy Benefits, Employer Health Benefits)
- **Target customers**: B2B — Large employers, health plans, brokers, third-party administrators (TPAs), and pharmacy benefit managers (PBMs)
- **Mission or purpose statement**: "To make life-changing treatments accessible without unnecessary cost or complexity."

## Products & Services
- **Transparent Specialty Infusion Benefit Solution**: A platform that replaces opaque drug markups (which can exceed 400%) with a transparent, patient-first care model. Services include home-based infusion therapy, evening and weekend appointments, and direct integration with health plans. [leaphealth.com](https://www.leaphealth.com/about)
- **Employer Cost Savings**: A complimentary evaluation of claims data to provide accurate savings estimates, delivering up to 60% savings on specialty drug spend. [leaphealth.com](https://www.leaphealth.com/about)
- **Patient Care Coordination**: Clinical support and care coordination to ensure patients receive life-sustaining infusion therapies without unnecessary travel, lost wages, or missed family moments. [leaphealth.com](https://www.leaphealth.com/about)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding — $1.0M (Venture Round, March 2024) [cbinsights.com](https://www.cbinsights.com/company/leap-health)
- **Notable Investors/Partners**: Not publicly disclosed; the company has raised $1M in funding. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
- **Growth Signals**:
  - **Headcount Growth**: 32 employees as of mid-2026, representing +310% year-over-year growth. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)
  - **Revenue Growth**: Leap posted "25x growth" in a February 2026 press release. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
  - **Patient NPS**: Industry-leading 92 Net Promoter Score. [leaphealth.com](https://www.leaphealth.com/about)
  - **Executive Expansion**: Appointed Hani Elias as CEO in early 2026. [cbinsights.com](https://www.cbinsights.com/company/leap-health)
  - **Job Posting Growth**: Yearly job postings up +333.3%. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)

## Competitive Advantages
- **Transparent Pricing Model**: The only specialty infusion benefit solution that eliminates drug markups entirely, replacing them with a transparent, patient-first model. This is a key differentiator in an industry known for opaque pricing. [leaphealth.com](https://www.leaphealth.com/about)
- **Patient-Centric Care**: Offers home-based infusion with evening and weekend appointments, directly addressing the biggest pain points for patients (travel, lost wages, time away from family). [leaphealth.com](https://www.leaphealth.com/about)
- **Proven Outcomes**: Delivers up to 60% savings for employers while achieving a 92 NPS from patients — proving that lower costs and better care are not mutually exclusive. [leaphealth.com](https://www.leaphealth.com/about)
- **Founding Team Expertise**: Founders come from across healthcare and technology, bringing deep domain knowledge of the systemic problems in specialty infusion care. [leaphealth.com](https://www.leaphealth.com/about)

## Strategic Focus
- **Scaling the Transparent Model**: Expanding the reach of their transparent infusion benefit to more large employers and health plans across the U.S.
- **Building the Team**: Actively hiring across engineering, sales, clinical operations, and marketing to support rapid growth (13 active job postings as of mid-2026). [linkedin.com](https://www.linkedin.com/company/leap-health-inc)
- **Technology & Infrastructure**: Investing in data engineering, pharmacy technology, and forward-deployed engineering to streamline operations and scale the platform. [builtin.com](https://builtin.com/company/leap-leaphealth-com)
- **Geographic Expansion**: Growing presence beyond NYC hub, with employees already in Canada, India, and Switzerland. [linkedin.com](https://www.linkedin.com/company/leap-health-inc)

## Why Work Here
- **Mission-Driven Work**: The company is explicitly focused on being "on the right side of healthcare" — reducing waste, streamlining access, and connecting patients to life-changing therapies. [leaphealth.com](https://www.leaphealth.com/careers)
- **Remote-First Culture**: Leap is a remote-first, distributed organization with a central hub in New York City. They invest in asynchronous workflows and tools for seamless remote work. [leaphealth.com](https://www.leaphealth.com/careers)
- **NYC Hub**: A Manhattan office (1 Rockefeller Plaza) serves as a collaborative home base for local team members and structured company-wide gatherings. [leaphealth.com](https://www.leaphealth.com/careers)
- **Benefits & Perks**:
  - Competitive, market-benchmarked salary with equity ownership. [leaphealth.com](https://www.leaphealth.com/careers)
  - Comprehensive medical, dental, and vision insurance. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to One Medical for primary care. [leaphealth.com](https://www.leaphealth.com/careers)
  - Up to $1,000 annual professional development reimbursement. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to Talkspace for mental health support. [leaphealth.com](https://www.leaphealth.com/careers)
  - Access to Kindbody for fertility and family-building support. [leaphealth.com](https://www.leaphealth.com/careers)
  - 401(k) plan. [leaphealth.com](https://www.leaphealth.com/careers)
  - Flexible PTO and generous paid parental leave. [leaphealth.com](https://www.leaphealth.com/careers)
- **Engineering Culture**: Values include "Move fast," "Find a way," and "Raise the bar" — suggesting a high-velocity, problem-solving environment. [leaphealth.com](https://www.leaphealth.com/careers)
- **Growth Trajectory**: With 310% headcount growth, 25x revenue growth, and a young founding team, this is an early-stage opportunity with significant upside and impact.

## Sources
1. [leaphealth.com - About](https://www.leaphealth.com/about)
2. [leaphealth.com - Careers](https://www.leaphealth.com/careers)
3. [builtin.com - Leap Profile](https://builtin.com/company/leap-leaphealth-com)
4. [linkedin.com - Leap Health Inc](https://www.linkedin.com/company/leap-health-inc)
5. [cbinsights.com - Leap Health](https://www.cbinsights.com/company/leap-health)

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