---
title: 'Clinical Success Manager at Videa'
canonical: 'https://feeny.ai/job/clinical-success-manager-videa-new-york-t5xr2tmxasdm'
type: 'job'
last_seen: '2026-09-06'
---

# Clinical Success Manager at Videa

- **Company:** Videa
- **Location:** New York, NY / Boston, MA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-12
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/videa.ai/81d8aa80-bb85-49e6-a344-86d1ce68dbc9

## Job description

## ABOUT US:

Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding.

## ABOUT THE ROLE:

We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our enterprise and mid-market customer base. You will bring clinical credibility, guide adoption strategies, and strengthen client relationships across your book of business. You will also lead education and enablement initiatives for customers and internal teams, ensuring clinical excellence and consistency across all accounts.

## KEY RESPONSIBILITIES

## CLIENT RELATIONSHIP & SATISFACTION

- Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation
- Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics
- Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy
- Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting

## PRODUCT ADOPTION & CLINICAL SUCCESS

- Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise
- Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags
- Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement
- Bring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomes

## EDUCATION & ENABLEMENT

- Design and deliver clinical training programs for dental teams, executives, and front-line staff
- Develop scalable educational assets — including guides, webinars, playbooks, and case studies — to build confidence in AI-assisted workflows
- Represent the company as a clinical thought leader at client meetings, workshops, and industry events

## CROSS-FUNCTIONAL COLLABORATION & ADVOCACY

- Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams
- Collaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experience
- Serve as the internal voice of the client to continuously improve implementation, and product experience

## REQUIREMENTS

- Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations).
- 5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles — ideally in health tech, SaaS, or AI
- Proven ability to educate and influence clinical teams while also engaging executives on business outcomes
- Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives
- Highly organized, with the ability to partner across multiple accounts and teams
- Passion for innovation in dental care and for transforming patient outcomes through technology
- Tenacity and creative problem solving skills

## WHAT IT IS LIKE TO WORK HERE

We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.

We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.

## WHAT WE OFFER

- Competitive compensation and meaningful equity
- Unlimited PTO
- 100% company-paid dental and vision coverage
- Generous medical contributions
- The opportunity to work on AI that is actually used every day
- A team of thoughtful, driven people who genuinely care

## DO NOT MEET EVERY REQUIREMENT

Apply anyway.

We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.

The base salary range for this role is $100,000–$120,000. Actual compensation may vary depending on factors such as experience, skills, qualifications, and location. In addition to base salary, total compensation may include bonus opportunities, equity, and a comprehensive benefits package where applicable.

## EQUAL OPPORTUNITY

Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.

If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.

E-Verify Participation Notice: Videa participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

## About Videa

## Company Overview
- **One-liner**: Videa provides a complete AI platform for dentistry that connects diagnostics, documentation, and daily operations to help clinicians deliver better care.
- **Entity Type**: Private (Growth Stage; raised $40M Series B in January 2025)
- **Headquarters**: Boston, Massachusetts, USA (with a second office in Brooklyn, New York)
- **Founded**: 2018
- **Founders**: Florian Hillen

## Core Business
- **Primary industry/industries**: Dental AI / Healthcare Technology / Dental Practice Management
- **Target customers**: B2B — Dental Service Organizations (DSOs), group practices, and independent dental practices
- **Mission or purpose statement**: "Improve the oral health of a billion people globally" by helping dental clinicians deliver more consistent, high-quality care through artificial intelligence.

## Products & Services
Videa’s platform includes over 8 integrated products, all custom-built to improve dental clinician workflow:
- **Clinical Assist**: AI-powered diagnostic aid for detecting dental conditions on radiographs, with multiple FDA 510(k) clearances.
- **AutoVerify**: Automated insurance claim verification and pre-authorization.
- **Voice Perio / Voice Notes**: Ambient voice documentation for periodontal charting and clinical notes, reducing manual data entry.
- **Daily Dashboard**: Operational analytics and practice performance insights.
- **Insights**: Data-driven reporting and business intelligence for DSOs and practices.
- **Clean Claims**: AI tool to reduce claim rejections and streamline billing.
- **Scale**: Tools for enterprise-wide AI deployment and adoption management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding — $40M Series B (January 2025). Prior rounds include undisclosed earlier funding. Over 90,000 clinicians use the platform.
- **Notable Investors/Partners**: Partners include major DSOs such as Heartland Dental, The Aspen Group (Aspen Dental), Great Expressions Dental Centers, 42 North Dental, Gen4 Dental, Cherry Tree Dental, Riccobene Associates Family Dentistry, and TAG. Also integrated with Henry Schein One’s Dentrix Detect.
- **Growth Signals**: Rebranded from "VideaHealth" to "Videa" in April 2026 to reflect a broader platform beyond imaging. Expanded from DSOs to independent private practices. 20% higher treatment plan value for periodontal codes and 8% increase in gross production per patient reported at Independence Dental. 110 total employees as of mid-2026.

## Competitive Advantages
- **Multiple FDA 510(k) clearances** (K213795, K232384, K251002) — a regulated moat that creates high barriers to entry and requires rigorous clinical validation.
- **Deep enterprise integration** with major DSOs, making switching costs high for large customers.
- **Platform breadth** — not just imaging AI, but also voice documentation, claims automation, and analytics, creating a "one-stop shop" for dental practices.
- **AI Leadership Council** — an advisory board of influential clinical and operational leaders in dentistry, grounding product decisions in real-world practice needs.
- **High adoption rates** — cited as "the most adopted dental AI platform" with proven case acceptance improvements (90%+ in some metrics).

## Strategic Focus
- **Expanding beyond DSOs** to serve independent private practices after the 2026 rebrand.
- **Building an integrated platform** that connects clinical, operational, and financial workflows rather than point solutions.
- **Scaling enterprise rollouts** — structured deployment programs to drive consistent adoption across large organizations (e.g., Independence Dental case study).
- **Voice and automation** — investing in ambient AI for clinical documentation to reduce clinician burnout and documentation time.

## Why Work Here
- **Culture highlights**: Values include "Bias to Action," "Extreme Ownership," "Customer Obsession," "One Team," and "Growth Mindset." The company describes itself as fast-moving, with a focus on iteration and shipping ("Done is better than perfect").
- **Remote/Hybrid/Office policy**: Hybrid — offices in Boston (HQ, 281 Summer St) and Brooklyn, NY. Roles likely require some in-office presence.
- **Notable perks**: Unlimited PTO, 100% company-paid dental and vision coverage, generous medical contributions. Equity compensation emphasized.
- **Engineering culture**: Works inside an FDA-regulated environment, meaning teams plan around evidence, documentation, and compliance checkpoints. Described as "speed-first execution inside FDA-regulated, enterprise dentistry" — great for mission-driven builders who thrive on urgency within tight guardrails.
- **Tradeoffs**: Compensation is competitive for a startup but potentially below larger-company packages; priorities and processes evolve quickly in a 51–200 person company, which can create change fatigue.

## Sources
1. [videa.ai](https://videa.ai/)
2. [videa.ai/our-company](https://www.videa.ai/our-company)
3. [builtin.com](https://builtin.com/company/videahealth/faq/workplace-perception)
4. [linkedin.com](https://www.linkedin.com/company/videaai)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/videa.ai)

## Other roles at Videa

- [Partner Success Manager](https://feeny.ai/job/partner-success-manager-videa-new-york-0hh2vvzn9ch8) — New York, NY / Boston, MA
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-videa-boston-0erzn4g6hrha) — Boston, MA
- [Senior Machine Learning Engineer](https://feeny.ai/job/senior-machine-learning-engineer-videa-boston-m0wn027ntjpq) — Boston, MA
- [Test Automation Engineer](https://feeny.ai/job/test-automation-engineer-videa-boston-pw2ax31t9b68) — Boston, MA
- [Senior Test Automation Engineer](https://feeny.ai/job/senior-test-automation-engineer-videa-boston-b2b0ww15155y) — Boston, MA
- [Account Executive, Mid-Market](https://feeny.ai/job/account-executive-mid-market-videa-new-york-330wph8pagyv) — New York, NY / Boston, MA
- [Account Executive, Mid-Market](https://feeny.ai/job/account-executive-mid-market-videa-utah-5a0jpmj4pfnq) — Utah
- [Talent Community](https://feeny.ai/job/talent-community-videa-new-york-0ycmjmek8c1q) — New York, NY
- [VP, Marketing](https://feeny.ai/job/vp-marketing-videa-new-york-21ffcs24dqry) — New York, NY / Boston, MA
- [Account Executive, SMB](https://feeny.ai/job/account-executive-smb-videa-utah-cm3fs2n6dpgx) — Utah