---
title: 'Clinical Support Expert (French/English) at Dandy'
canonical: 'https://feeny.ai/job/clinical-support-expert-french-english-dandy-canada-p5nn8nsy7b7n'
type: 'job'
last_seen: '2026-09-04'
---

# Clinical Support Expert (French/English) at Dandy

- **Company:** [Dandy](https://feeny.ai/companies/dandy)
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/dandy/203406db-ec73-495b-821a-f65508c834be

## Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Dandy is hiring a Clinical Support Expert in Canada to join our rapidly growing, venture-backed company. As a critical member of the Customer Experience Team, you will ensure our dental professionals across North America receive best-in-class technical expertise and customer service in both French and English. You will serve as a high-level clinical authority, tackling the most complex cases and driving quality improvements across the organization.

## What You'll Do

As a Clinical Support Expert, you will leverage your deep technical knowledge to support doctors, coach team members, and ensure operational excellence.

Expert Case Resolution & Support

- Resolve complex clinical inquiries, handling time-sensitive escalations from frontline agents, Account Management, and cross-functional teams with expert precision and clinical accuracy.
- Manage booked calls to advise and work to resolve complex, practice-level case issues.
- Serve as the primary escalation point for inbound clinical support tickets, providing customer service and clinical guidance to doctors in French and English via phone, live chat, video and email regarding complex cases, and treatment planning.
- Serve as the clinical voice for our Canadian doctor base, supporting French-speaking practices with fluency in Canadian French, while flexing to support U.S. customers during periods of overlapping volume.
- Act as the liaison between doctors and the lab, translating clinical feedback and preferences into actionable outcomes for live orders.

Quality Assurance and Training Leadership

- Perform Quality Assurance (QA) reviews of agent work to ensure clinical accuracy and adherence to Dandy standard operating procedures.
- Act as a Subject Matter Expert (SME) to support and coach new hires, providing specialized clinical training and offering ongoing guidance to the frontline team.
- Advise on and lead special cross-functional projects aimed at improving clinical processes and outcomes.
- Assist in the creation, review, and updates of Knowledge Base articles, including the localization of French-language articles and doctor-facing communications, to maintain an accurate and comprehensive repository of clinical information across both service languages.
- Propose and oversee the up-leveling of clinical knowledge and quality standards based on trends and doctor feedback.

Performance Measured By

- QA and Clinical Accuracy: The precision and correctness of your clinical guidance and resolutions including mastery of Dandy digital dental workflows and best practices in both service languages.
- SLAs for Escalation Handling: Timeliness and effectiveness in resolving escalated issues.
- Effectiveness of Training and Coaching: The positive impact of your SME support on new hire ramp-up and overall team performance.
- Schedule Adherence and Attendance: Consistency in maintaining your assigned schedule and compliance to attendance policy.

## What We're Looking For

- Fluent in Canadian French and English, written and verbal, with the ability to deliver clinical guidance and build rapport with doctors in either language.
- Based in Canada and legally authorized to work in Canada.
- Minimum 5+ years of experience in a high-volume lab setting, with experience in digital dental labs being a plus.
- Minimum 3+ years of experience in 3Shape CAD/CAM digital design in Removables or Fixed Product Lines.
- Strong current knowledge of dental systems and their digital components (i.e., scan bodies).
- Familiarity with the Canadian dental market — provincial regulatory context, Canadian clinical terminology, and product naming conventions — is a strong plus.
- Prior experience in a customer-facing role within a lab or dental organization.
- Customer-focused mindset: driven to connect with doctors, troubleshoot issues, and deliver an exceptional experience.
- Skilled at building rapport with clinicians, providing empathetic support, and handling complex concerns with professionalism.
- Confident in engaging with doctors in real time via chat, phone, or video calls, answering questions and building trust quickly.
- Proficient in computer applications, with excellent written and verbal communication skills, able to convert clinical and technical feedback into clear, actionable insights.
- Experienced in training & coaching, acting as a subject matter expert, and mentoring colleagues to elevate performance.
- Skilled at reviewing and assessing the quality of work to ensure accuracy and adherence to standards.
- Highly independent problem solver with a strong sense of accountability.
- Proven track record of meeting service level agreements (SLAs) while maintaining high-quality standards for every case.
- Strong organizational skills and attention to detail, with the ability to review multiple case outcomes and provide informed clinical guidance.
- Comfortable working hours that provide coverage across Canadian and U.S. time zones.
- Enthusiastic about working in a fast-growing, fully digital lab and contributing to a high-performance culture.
- Available shift(s): 8 am-5 pm ET

Req ID: J-868

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers https://www.meetdandy.com/careers/ for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy https://www.meetdandy.com/privacy-policy/ and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests https://www.meetdandy.com/privacy-requests/.

## About Dandy

## Company Overview
- **One-liner**: Dandy is a fully digital dental lab that provides AI-powered design, in-house manufacturing, and a free intraoral scanner to help dental practices streamline crowns, dentures, implants, aligners, and other restorations.
- **Entity Type**: Private (Series D funding led by Greenoaks and General Catalyst)
- **Headquarters**: New York, NY, United States
- **Founded**: 2020
- **Founders**: Daniel Hanover (Co-Founder); other co-founders not publicly named

## Core Business
- **Primary industry**: Dental laboratory services / Digital dentistry / Healthcare technology
- **Target customers**: B2B – dental practices, DSOs (Dental Service Organizations), and multi-location practices
- **Mission**: “Transform the antiquated $400 B global dental industry” by integrating scanning, design, and manufacturing into a seamless digital workflow [meetdandy.com](https://www.meetdandy.com/)

## Products & Services
- **Crowns & Bridges** (zirconia, eMax, PFM, metal, gold): Digital scan-to-mill restorations with 5‑day turnaround.
- **Implants**: Digital implant readiness workflow, scan bodies, and custom abutments.
- **Dentures & Partials**: Two‑appointment digital denture workflow with real‑time technician feedback.
- **Clear Aligners & Retainers**: Custom clear aligners, clear retainers, and wire retainers.
- **Splints & Sleep Apnea Devices**: NTI night guards, mandibular advancement devices.
- **Chairside Software**: Proprietary software that guides scanning step‑by‑step and enables real‑time chat/video with technicians.
- **Free Intraoral Scanner**: “World’s smartest intraoral scanner” provided at no cost to Dandy customers.
- **AI-Powered Quality Control & Design Engine (DANTE™)**: Biomimetic AI that detects scan issues in real time and automates restoration design.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Revenue exceeded $100 M within the first two years of launch; over 2 million patients have received a Dandy product [meetdandy.com](https://www.meetdandy.com/)
- **Total Funding**: $4.3 M (Seed round, 2019) with subsequent Series B (led by Greenoaks), Series C (led by General Catalyst, Human Capital, Aug 2022), and Series D (led by Greenoaks and General Catalyst) – exact amounts not disclosed [linkedin.com](https://www.linkedin.com/company/dandyofficial)
- **Notable Investors**: Greenoaks, General Catalyst, Human Capital
- **Growth Signals**:
  - Headcount: 1,132 employees (+62.9 % year-over-year) [linkedin.com](https://www.linkedin.com/company/dandyofficial)
  - International presence: Operates in 30 countries including Egypt, Canada, Costa Rica, South Africa, and the UK
  - Acquired competitor Neem (dental clear aligner company)
  - 78 active job postings as of mid‑2026

## Competitive Advantages
- **Fully integrated digital workflow**: The only dental lab combining scanning, AI design, and in‑house manufacturing (including proprietary robotics and 3D printing).
- **Free hardware lock‑in**: Providing a free intraoral scanner reduces upfront cost for dentists and creates a sticky ecosystem.
- **AI‑driven quality and speed**: Biomimetic design engine (DANTE) and real‑time scan review reduce remakes and chair time.
- **Rapid scale**: Reached $100 M revenue in two years and continues to grow headcount by >60 % annually.

## Strategic Focus
- **International expansion**: Building out sales and customer success teams in Spain, UK, and other markets.
- **New verticals**: Hiring “Founding Account Executive (New Vertical)” suggests expansion beyond core restoration products.
- **AI & automation**: Continued investment in machine learning for design, robotics for manufacturing, and computer vision for quality control.
- **Enterprise‑scale**: Developing solutions for large DSOs and multi‑location practices (“Built for the practitioner. Engineered for the enterprise”).

## Why Work Here
- **Culture & flexibility**: “Flexibility, built in” – Dandy offers remote‑first / hybrid work with tools and trust to work where productive [meetdandy.com](https://www.meetdandy.com/careers/).
- **Compensation**: Performance‑based bonuses and equity opportunities so employees share in company growth.
- **Engineering challenges**: Teams work on cutting‑edge robotics, machine learning, computer vision, and AI – significant opportunity for technical impact.
- **Rapid growth trajectory**: From $0 to $100 M revenue in two years; headcount doubling roughly every 18 months.
- **Values**: “Obsess over customers”, “Make a bias for action”, “Win as one”, “Deliver quality results”.
- **Notable perks**: Free intraoral scanner? (employee perk not specified), but the pace and technical autonomy are highlights.

## Sources
1. [meetdandy.com](https://www.meetdandy.com/)
2. [meetdandy.com/careers](https://www.meetdandy.com/careers/)
3. [linkedin.com/company/dandyofficial](https://www.linkedin.com/company/dandyofficial)
4. [indeed.com/cmp/Dandy](https://www.indeed.com/cmp/Dandy)
5. [jobs.ashbyhq.com/dandy](https://jobs.ashbyhq.com/dandy)

## Other roles at Dandy

- [Senior Controls Engineer, Manufacturing](https://feeny.ai/job/senior-controls-engineer-manufacturing-dandy-united-states-hyhn5dw89rw0) — United States
- [Founding Business Development Representative (BDR) – SP](https://feeny.ai/job/founding-business-development-representative-bdr-sp-dandy-barcelona-2bhfppzf2z3t) — Barcelona, Spain
- [Launch Trainer](https://feeny.ai/job/launch-trainer-dandy-united-states-2b21eetpc989) — United States
- [Clinical Support Expert (Spanish/English)](https://feeny.ai/job/clinical-support-expert-spanish-english-dandy-mexico-03zvz5c3f37q) — Mexico
- [Customer Experience - Dental Lab Technician (French/English)](https://feeny.ai/job/customer-experience-dental-lab-technician-french-english-dandy-canada-r9nm18c5c6w2) — Canada
- [Inventory Clerk - Day Shift](https://feeny.ai/job/inventory-clerk-day-shift-dandy-united-states-provo-ut-dh7pnz4605sn) — United States / Provo, UT
- [Manager, Dental Sales Engineering](https://feeny.ai/job/manager-dental-sales-engineering-dandy-united-states-4grnx2ckmg9c) — United States
- [Sr Mechanical Engineer [South Bay, CA]](https://feeny.ai/job/sr-mechanical-engineer-south-bay-ca-dandy-united-states-san-francisco-bay-area-npxgn1h67e5g) — United States / San Francisco Bay Area, CA
- [Dental Lab Technician - Customer Experience (Milan)](https://feeny.ai/job/dental-lab-technician-customer-experience-milan-dandy-milan-xhgat523x79c) — Milan, Italy
- [Business Development Manager (DSO/Enterprise)](https://feeny.ai/job/business-development-manager-dso-enterprise-dandy-united-states-new-york-ny-z4svpa9rnm6p) — United States / New York, NY