---
title: 'Clinical Systems Training & Support Specialist at Akido'
canonical: 'https://feeny.ai/job/clinical-systems-training-support-specialist-akido-ri-c299kz9efbe6'
type: 'job'
last_seen: '2026-09-16'
---

# Clinical Systems Training & Support Specialist at Akido

- **Company:** Akido
- **Location:** , RI
- **Compensation:** $80k–$90k
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/akidolabs/jobs/4706404006

## Job description

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving [unhoused communities](https://www.fastcompany.com/91231274/how-one-la-doctor-is-using-ai-to-help-homeless-communities-get-medical-care) in Los Angeles to [ride-share drivers](https://www.wsj.com/articles/the-ai-doctor-will-see-new-york-ride-share-drivers-now-5ba53e6c?mod=Searchresults_pos1&page=1) in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. [Read more about Akido’s $60M Series B](https://www.businesswire.com/news/home/20250515102298/en/Akido-Raises-%2460-Million-Series-B-to-Expand-Reach-of-ScopeAI-its-Breakthrough-Health-Artificial-Intelligence). More info at [Akidolabs.com](http://Akidolabs.com).

The Opportunity

This is a critical role as RI Primary Care Medical Group continues to grow through acquisition. Each newly acquired practice comes with its own workflows, staff habits, and legacy system experience. As we expand across multiple locations, clinical staff need a consistent, reliable training and support experience. This role would own the development and maintenance of training materials, ensure consistency across sites, and serve as an accessible frontline resource for staff. This specialist would also support the integration and adoption of additional tools as we continue to expand our technology footprint. A visible, dedicated training and support presence signals to newly acquired staff that we take their experience seriously — directly supporting engagement and retention during periods of significant change.

## What you’ll do

Healthcare Workflow Integration & Change Management

- Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities
- Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption
- Develop workflow documentation, process maps, and transition guides
- Facilitate communication across practices, internal departments, and external partners to ensure alignment
- Monitor post-implementation adoption and surface feedback to management

EHR & Technology Training

- Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems
- Develop training programs that connect system use to broader operational and clinical context
- Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions
- Assess end-user proficiency and provide follow-up training as needed
- Create and maintain training materials, quick reference guides, tip sheets, and SOPs
- Support adoption of emerging tools, including AI-assisted applications
- Stay current on system updates and evolving best practices

Clinical Systems Optimization

- Support EHR and clinical system optimization to meet the needs of member practices
- Assist with identifying and implementing new technology aligned with real-world workflows
- Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement

End-User Support & Triage

- Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance
- Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate

- Log and track support interactions in the ticketing system to support trend identification

Collaboration & Cross-Functional Engagement

- Act as a liaison between practices and internal/external departments during transitions
- Participate in relevant committees, workgroups, and project teams
- Collaborate with the Lead Desktop Support Technician on hardware/software troubleshooting and new user onboarding

## Who you are

-

Required

- 2+ years in healthcare IT, EHR support, clinical training, or workflow optimization
- Experience assessing and redesigning clinical or administrative workflows
- Proven ability to deliver training across multiple systems in a healthcare setting
- Strong communication, interpersonal, and problem-solving skills
- Experience developing end-user documentation, workflow maps, and training materials
- Ability to learn and train on new systems quickly
- Comfortable supporting staff and leadership through operational transitions
- Ability to manage competing priorities and travel to practice sites across Rhode Island

## Preferred

- Associate's or Bachelor's degree in Healthcare, Health IT, Health Administration, or related field
- Clinical background (MA, LPN, RN, or similar) strongly preferred
- Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar)
- Familiarity with primary care operations and multi-site environments
- Knowledge of HIPAA and healthcare data privacy standards
- Experience in a physician group or healthcare management company

Physical Demands: Regular travel to practice sites across Rhode Island is required. A combination of remote, on-site, and office-based work applies depending on project needs. Salary range $80,000—$90,000 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

## About Akido

## Company Overview
- **One-liner**: Akido Labs builds AI-powered clinical software and operates a nationwide network of primary and specialty care clinics to make exceptional healthcare universal.
- **Entity Type**: Private (Series B, Y Combinator W15)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2015
- **Founders**: Prashant Samant (CEO) and Jared Goodner

## Core Business
- **Primary industry**: Healthcare technology and healthcare services (AI-native care delivery)
- **Target customers**: B2C (patients) and B2B (health plans, risk-bearing entities); serves underserved populations, unhoused communities, and ride-share drivers
- **Mission statement**: “We intend to even the playing field, leveraging AI and the latest medical advancements to bring the dream of high-quality personalized care to all. We are building the future of healthcare for everyone.” [akidolabs.com](https://www.akidolabs.com/)

## Products & Services
- **Scope AI** – A proprietary clinical AI operating system trained on a large health data corpus, designed to assist doctors across all specialties, enabling hyper-personalized care and population health management. [akidolabs.com](https://www.akidolabs.com/)
- **Akido Care Network** – A nationwide medical network (96 locations, 245+ providers) offering primary and specialty care across 26 specialties, with next-day visits and house calls. Serves 500,000+ patients. [akidolabs.com](https://www.akidolabs.com/)
- **Insurance / Risk-Bearing Models** – Tailored health plans covering life, disability, mental health, medical reimbursement, and accident insurance (mentioned in LinkedIn profile). [linkedin.com](https://www.linkedin.com/company/akido-labs)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding – **$81.6M** across 7 rounds, including a **$60M Series B** led by Oak HC/FT (June 2025) and an $11.2M Series A led by Future Communities Capital (December 2020). [linkedin.com](https://www.linkedin.com/company/akido-labs)
- **Annual Revenue**: Estimated at **$18.3M** (LinkedIn data, likely conservative for a startup at scale). [linkedin.com](https://www.linkedin.com/company/akido-labs)
- **Notable Investors/Partners**: Oak HC/FT, Future Communities Capital, Y Combinator; leadership includes former National COO of Kaiser Permanente and former President of Anthem Blue Cross (California). [akidolabs.com](https://www.akidolabs.com/company)
- **Growth Signals**:
  - Headcount growth of **141.8% year-over-year** (LinkedIn reports 107 employees, though website claims “1000+ people around the world” – likely includes clinicians and contractors). [linkedin.com](https://www.linkedin.com/company/akido-labs) | [akidolabs.com](https://www.akidolabs.com/)
  - Serving 500K+ patients across California, Rhode Island, and New York
  - 620,000 patient visits per year
  - Expanding risk-bearing care models and scaling Scope AI nationally [akidolabs.com](https://www.akidolabs.com/)

## Competitive Advantages
- **First AI-native care provider** – Combines proprietary AI (Scope AI) with a real-world clinic network, creating a closed-loop data flywheel.
- **Deep integration with social impact** – Street medicine programs for unhoused populations and safety net partnerships differentiate Akido from pure telehealth or traditional providers.
- **Experienced leadership** – Team includes former hospital administrators, health plan executives, and AI researchers from USC Digital Health Lab.
- **Speed and accessibility** – Next-day visits, house calls, $44 average copay (vs. 26-day wait times and 2-hour waits in traditional settings). [akidolabs.com](https://www.akidolabs.com/)

## Strategic Focus
- **Scale Scope AI** – Bring the AI platform to patients across the U.S. starting with Akido Care, aiming for “AI to unlock healthcare super-abundance provided by humans.”
- **Expand risk-bearing contracts** – Grow the IPA (Independent Practice Association) and value-based care arrangements to reduce costs and improve outcomes.
- **Geographic expansion** – Currently in California, Rhode Island, and New York; plans to enter more states.
- **Talent acquisition** – Active hiring for clinical, operations, product, and engineering roles (20+ open positions as of mid-2025). [greenhouse.io](https://job-boards.greenhouse.io/akidolabs)

## Why Work Here
- **Mission-driven**: “Make excellent healthcare a basic human right” – employees report high culture scores (4.4/5 on LinkedIn, 4.4 for culture, 4.2 for career). [linkedin.com](https://www.linkedin.com/company/akido-labs)
- **AI + healthcare impact**: Opportunity to work on cutting-edge AI applied directly to patient outcomes, with a strong engineering and product team (27% of 107 employees in technical roles).
- **Diverse roles**: Positions range from street medicine clinicians and operations managers to software engineers and product designers; some remote/hybrid options (e.g., Part-Time Registered Dietitian in New York with possible remote). [greenhouse.io](https://job-boards.greenhouse.io/akidolabs)
- **Compensation**: Transparent salary ranges for some roles (e.g., Software Engineer ~$140K, Senior Software Engineer ~$161K). [linkedin.com](https://www.linkedin.com/company/akido-labs)
- **Culture**: “Bridging Technology & Empathy” – team spans 5 countries, with a flat hierarchy and emphasis on social equity.

## Sources
1. [akidolabs.com](https://www.akidolabs.com/) – Company homepage, mission, product details  
2. [akidolabs.com/company](https://www.akidolabs.com/company) – Leadership, 1000+ people claim, history  
3. [linkedin.com/company/akido-labs](https://www.linkedin.com/company/akido-labs) – Employee count, funding, revenue, reviews, recent news  
4. [job-boards.greenhouse.io/akidolabs](https://job-boards.greenhouse.io/akidolabs) – Open positions, job descriptions  
5. [wellfound.com/company/akido-labs](https://wellfound.com/company/akido-labs) – (Note: not explicitly given but referenced via YC W15 status in search results – used for Y Combinator affiliation)

## Other roles at Akido

- [Clinical Review Nurse - Complex Case Management and Prior-Authorization](https://feeny.ai/job/clinical-review-nurse-complex-case-management-and-prior-authorization-akido-w8javt3c6fen) — Chino, CA
- [Behavioral Health Care Manager / Program Manager - Enhanced Care Management](https://feeny.ai/job/behavioral-health-care-manager-program-manager-enhanced-care-management-akido-e81c6pjxv9wb) — Inland Empire, CA
- [Primary Care Physician (Rhode Island Primary Care Medical Group)](https://feeny.ai/job/primary-care-physician-rhode-island-primary-care-medical-group-akido-ri-n7jpx3eft3jf) — , RI
- [Community Health Worker - San Francisco](https://feeny.ai/job/community-health-worker-san-francisco-akido-san-francisco-kqjetj7v00nc) — San Francisco, CA
- [Clinical Pharmacist - Ambulatory Care / COPD Population Health Program](https://feeny.ai/job/clinical-pharmacist-ambulatory-care-copd-population-health-program-akido-ri-kdgxr8m7rr20) — , RI
- [Nurse Practitioner in Primary Care RIPC MG](https://feeny.ai/job/nurse-practitioner-in-primary-care-ripc-mg-akido-ri-r5af37nb7mhs) — , RI
- [Physician, Bay Area Street Medicine Focus](https://feeny.ai/job/physician-bay-area-street-medicine-focus-akido-san-francisco-bay-area-tt523qw64c4w) — San Francisco Bay Area, CA
- [Controller](https://feeny.ai/job/controller-akido-california-2ppn0qj0djy1) — California
- [Executive Director | Safety Net](https://feeny.ai/job/executive-director-safety-net-akido-los-angeles-4pbw3swj660s) — Los Angeles, CA
- [Housing Navigator - Community Supports (LA)](https://feeny.ai/job/housing-navigator-community-supports-la-akido-los-angeles-tnb8qn039dz4) — Los Angeles, CA