--- title: 'Cloud Engineer II at TraceLink, Inc' canonical: 'https://feeny.ai/job/cloud-engineer-ii-tracelink-inc-apac-pune-india-7wv41xgfamwj' type: 'job' last_seen: '2026-09-11' --- # Cloud Engineer II at TraceLink, Inc - **Company:** TraceLink, Inc - **Location:** APAC / Pune, India - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-11 - **Apply:** https://www.tracelink.com/about/culture-and-careers/jobs?gh_jid=5232181007 ## Job description Company overview: TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. ## Role summary We're looking for an experienced, driven and passionate engineering team member with backgrounds in programming, distributed systems and Kubernetes to help our SRE team improve its Service Mesh and Kubernetes architecture. The SRE group is building and expanding on the critical need to maintain visibility and provide scalability of the TraceLink global platform. Within SRE, you'll have plenty of opportunities to share your strengths, guide us on how to build a scalable platform and collaborate closely with various engineering stakeholders. You will work in a global team, in an inclusive environment with AWS cloud-based deployments and focus on ensuring services are running smoothly, continuously assess opportunities to reduce toil and help improve service availability and reliability, optimise AWS resources usage across multiple environments to deliver cost effective services to the engineering organisation. ## Responsibilities - As a member of the SRE core team, ensure high availability, performance and reliability expected by our customers and delivery to defined OKRs - Design, build, document, test new tools and technologies as part of an Agile development team. Maintain and improve these to eliminate bugs, increase performance/efficiency, or extend capabilities - Play an active role in the development process, deliver on commitments, communicate issues, work with others both in the team and in other teams - Gather and analyse metrics from systems to assist in performance tuning and fault finding. - Motivated, self-organized and have good time & work management skills. - Implementing and monitoring systems to proactively detect and address issues ## Qualifications - 3+ years of experience with increasing responsibility as an SRE/Cloud Engineer - Strong understanding of cloud deployment and management practices in Multi Cloud Environments (AWS and Azure) - Hands-on experience with Terraform Helm and Kubernetes - Hands-on experience with tools and techniques to diagnose and uncover container and overall system performance - Proactive approach to identifying problems, performance bottlenecks, and areas for improvement - Skilled in AWS services both from technology and cost optimisation perspectives - Multi Cloud skills with AWS and Azure are preferred. - Experience working with mature development practices and tools for source control, security, and deployment - Hands on experience with Python/Shell - Excellent communication skills, written and verbal - Strong analytical and problem-solving skills - Nice to have: Experience in Observability, Istio and Agentic AI capabilities. Please see the [Tracelink Privacy Policy](https://www.tracelink.com/legal-and-trust/privacy-policy)for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. ## About TraceLink, Inc ## Company Overview - **One-liner**: TraceLink operates the world’s largest end-to-end digital network platform for intelligent orchestration of the life sciences and healthcare supply chain. - **Entity Type**: Private (funding stage not publicly available) - **Headquarters**: Wilmington, Massachusetts, United States (with additional offices in Rochester, NY; London, UK; Barcelona, Spain; Pune and Mumbai, India; Singapore) - **Founded**: 2009 (originating from SupplyScape, founded in 2003) - **Founders**: Shabbir Dahod (CEO) ## Core Business - **Primary industry**: Life sciences and healthcare supply chain software and platform services. - **Target customers**: B2B enterprise – pharmaceutical manufacturers, contract manufacturers (CMOs), third-party logistics providers (3PLs), wholesale distributors, health systems, and retail pharmacies. - **Mission**: To transform the way the world delivers healthcare by ensuring medicines and medical products reach patients safely, efficiently, and on time through agentic supply chain orchestration. ## Products & Services - **OPUS Platform**: A secure, cloud-based digital network and multienterprise application development platform (no-code workflow configuration, drag-and-drop editing, pre-built integrations, end-to-end dashboarding). Enables companies to create, manage, and deploy supply chain solutions. - **Amadeus AI Assistant**: An AI-powered assistant that provides instant, context-aware insights from a unified content repository, accelerating supply chain digitalization and enabling proactive, data-driven decision-making. - **Network Services**: Single integration (Integrate Once, Interoperate with Everyone™) connects customers to 291,000+ authenticated trading partners globally. Includes network onboarding, continuous compliance updates, and support for all transaction types and formats (X12, EDIFACT, IDoc, CSV, etc.). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Over 1,800 life sciences and healthcare customers; network spans 128 countries with 339K+ active network links; $4.7B+ in customer savings from avoiding point-to-point integrations. - **Notable Investors/Partners**: Not publicly listed in available sources; channel partners include global leaders in implementation and operational support. - **Growth Signals**: 910+ employees worldwide (up from 800+ in earlier reports); 60+ open positions; recognized in 2023 by Merit Awards for a pioneering AI-driven solution to predict drug shortages; expanding AI capabilities with Amadeus. ## Competitive Advantages - **Integrate Once, Interoperate with Everyone™** – eliminates costly point-to-point integrations; partners can connect without integration costs. - **Largest authenticated trading partner network** in life sciences (291K+ entities) – provides real-time visibility, collaboration, and collective intelligence. - **No integration costs for partners** – network onboarding and ongoing maintenance included at no additional charge. - **Continuous regulatory compliance** – automatically adapts to changing global regulations (e.g., DSCSA, EU FMD) and applies updates across the network. ## Strategic Focus - **Agentic supply chain orchestration** – using AI and machine learning to proactively coordinate processes, partners, and data across the end-to-end network. - **Predictive analytics** – expanding Amadeus to integrate metadata, real-time intelligence, and predictive analytics to prevent drug shortages and optimize inventory. - **Network growth** – continuing to onboard trading partners and extend into new geographies and healthcare segments. ## Why Work Here - **Culture**: Emphasis on integrity, innovation, industry transformation, and impactful results. Employee Resource Groups (Women’s ERG, Health & Wellness ERG) foster inclusion and belonging. - **Work environment**: Global offices with flexible paid time off, catered office meals, wellness rooms, and a focus on work-life balance. Remote/hybrid policy not explicitly stated but likely hybrid given global footprint. - **Benefits**: Top-tier medical, dental, vision; 401(k) with company match; equity and bonus programs; tuition reimbursement; GO1 e-learning platform; leadership training; early career programs (internships, graduate hiring). - **Career growth**: Many interns transition to full-time roles; internal mobility and promotions from within; 10+ year career stories common. ## Sources 1. [tracelink.com - Main Site](https://www.tracelink.com/) 2. [tracelink.com - Culture and Careers](https://www.tracelink.com/about/culture-and-careers) 3. [tracelink.com - Our Story](https://www.tracelink.com/about/our-story) 4. [tracelink.com - Fast Facts PDF](https://www.tracelink.com/sites/default/files/2024-04/TraceLink-Fast-Facts.pdf) 5. 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