---
title: 'Cloud Operations Engineer at Varicent'
canonical: 'https://feeny.ai/job/cloud-operations-engineer-varicent-mexico-city-3vvy3tvypzwa'
type: 'job'
last_seen: '2026-11-08'
---

# Cloud Operations Engineer at Varicent 

- **Company:** Varicent 
- **Location:** Mexico City, Mexico
- **Work type:** remote
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/varicent/jobs/5464150008

## Job description

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Primary Purpose

The Cloud Operations Engineer I ensures that services run smoothly, are highly available, and are cost-effective, while monitoring and resolving production problems with zero or minimal impact to the business. The role sits within a high-performing team in a growth-stage technology company that continuously reflects on and improves software development. The Cloud Operations Team values high technical competency and the ability to react quickly to develop solutions for a rapidly growing team.

## KEY RESPONSIBILITIES

- Follow standard procedures to handle and resolve requests for the Cloud Operations team.
- Support, optimize, and improve production environments as part of a squad of cloud engineers.
- Carry out proactive maintenance of supported customer environments.
- Manage application infrastructures across several geographically dispersed data centers.
- Work with application teams to automate application setup, deployment, and configuration.
- Provide technical solutions to automate processes or functions to improve business operations.
- Continually monitor and tune application infrastructure to ensure optimal performance, availability, and utilization of resources.
- Engineer and deploy releases, enhancements, and upgrades or new applications throughout non-production and production environments.
- Ensure internal tooling, processes, and procedures are regularly maintained, and provide input into improvement plans and roadmaps.
- Provide input on scalability, capacity planning, and high availability concerns.
- Work with Architecture, Development, and Quality Assurance teams to contribute to the technical planning of upcoming features in the next release.
- Act as the subject matter expert for new features built or enhancements implemented, and propagate that knowledge throughout the team.
- Lead technical discussions and design for new projects.
- Proactively identify opportunities for process change within the team, and work with stakeholders to improve operations workflows.

This role requires to attend on-call rotation.

## KNOWLEDGE, SKILLS & EXPERIENCE

- Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
- 2 – 4 years of professional experience in a DevOps role.
- Previous experience working on a client-facing product or service in production.
- Architecture & Cloud Infrastructure:
- Exposure to modern SaaS application architecture.
- Knowledge of IaaS and cloud platforms such as IBM Cloud, AWS, Azure, and Google Cloud Platform.

Programming & Automation:

- - Experience in automation and software development with proficiency in languages such as Java, Python, Ruby, C/C++, or PL/SQL.
- Scripting capability in PowerShell, BASH, or Python.
- Knowledge of configuration management and automation tools such as Chef, Puppet, Ansible, and AWS CloudFormation.
- Systems & Networking:
- Strong technical knowledge of operating system administration for Windows Server and Linux (RedHat/CentOS, Ubuntu).
- Good knowledge of networking principles, with experience in firewalls, load balancers, hardware configurations, and database servers.

CI/CD & Containers:

- Experience implementing, delivering, and troubleshooting CI/CD build pipelines (Jenkins, Git, GitHub, and AWS integration).
- Experience in container technology and microservices, including container application implementation and troubleshooting with Docker (Engine, Images) and management utilities (Kubernetes).

Databases & Monitoring:

- Experience in SQL and PostgreSQL server administration (backup/recovery) and T-SQL scripting.
- Strong knowledge of monitoring and log management tools (CloudWatch).
- Soft Skills & Core Competencies:
- Strong troubleshooting and communication skills.
- Demonstrated ability to learn new technologies and frameworks.

## FIRST 30 DAYS: GETTING STARTED

- Learn the Cloud Operations environment, infrastructure, tools, and support procedures.
- Familiarize yourself with deployment workflows, monitoring tools, and automation practices.
- Shadow team members during troubleshooting, maintenance, and production support.

## FIRST 60 DAYS: BUILDING MOMENTUM

- Handle routine support requests, troubleshooting, and infrastructure maintenance.
- Support deployments, upgrades, and automation initiatives.
- Monitor system performance and collaborate with Development, Architecture, and QA teams.

## FIRST 90 DAYS: HITTING YOUR STRIDE

- Independently manage assigned Cloud Operations tasks and resolve technical issues.
- Improve automation, monitoring, deployments, and operational processes.
- Contribute to infrastructure scalability, reliability, and performance improvements.

For this role, the estimated annual base salary range is between $450,900.00 - $591,700.00 MXN. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.

This posting is for a existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.

Overview of Benefits:

- Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs
- Time Off— PTO and public holidays to rest, recharge, and do what matters most
- Volunteer Days— Dedicated time to give back and support the communities that matter to you
- Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial— Compensation that reflects your market and your value
- Retirement— Retirement plans designed to help you build long-term financial security
- Tuition Assistance— Invest in your growth with support for continuing education and professional development
- Flexibility— Work where you thrive, with remote and hybrid options available across most regions

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our[Job Applicant Privacy Notice](https://www.varicent.com/recruitment-portal-privacy-notice) and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

## About Varicent 

## Company Overview
- **One-liner**: Varicent provides a comprehensive SaaS platform for sales performance management, enabling revenue leaders to plan, execute, and optimize go-to-market strategies using GenAI-powered insights.
- **Entity Type**: Private (divested from IBM in 2020, now independently owned)
- **Headquarters**: Toronto, Ontario, Canada (with offices in the United States, London, and Bucharest)
- **Founded**: 2005
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industries**: Sales Performance Management (SPM), Revenue Performance Management, Enterprise SaaS
- **Target customers**: B2B, enterprise organizations with large sales teams (100,000+ payees managed)
- **Mission**: “Own Your Revenue Growth” – help revenue leaders drive growth through connected planning, incentives, and AI-driven execution

## Products & Services
- **Varicent Incentives**: Design and manage variable compensation plans that align seller behavior with revenue strategy.
- **Varicent Sales Planning**: Balance territories, optimize quotas, and model capacity to turn strategy into performance.
- **Varicent GenAI**: AI-powered insights embedded across the platform to build quotas, territories, and plans that adapt to shifting priorities.
- **Varicent Concert** (acquired): Expanded portfolio for revenue orchestration.
- **Symon.AI** (acquired): AI technology that accelerated market disruption.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: 700+ employees (up from ~120 at divestiture in 2020); 100,000+ payees managed worldwide
- **Notable Investors/Partners**: Previously owned by IBM; current investors not publicly listed. Trusted by brands such as T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody’s, and Stryker.
- **Growth Signals**: Recognized as a market leader in the 2023 Forrester Wave for SPM, 2023 Ventana Research RPM Value Index, Gartner Peer Insights, and 2024 Gartner SPM Market Guide. Rapid headcount growth and strategic acquisitions (Symon.AI, Varicent Concert).

## Competitive Advantages
- **Unified platform**: Single, connected system for quotas, territories, comp, and capacity – eliminating silos.
- **GenAI at the core**: AI-driven planning and insights that adapt in real time, recovering revenue lost by traditional plans.
- **Proven scale**: Manages over 100,000 payees for some of the world’s largest enterprises.
- **Deep domain expertise**: 20+ years focused exclusively on sales performance management.

## Strategic Focus
- **GenAI expansion**: Embedding generative AI into every module to automate planning, provide predictive insights, and increase seller productivity.
- **Revenue orchestration**: Moving beyond SPM to a full revenue lifecycle platform (plan, execute, grow).
- **Global growth**: Expanding headcount and customer base across five global regions.

## Why Work Here
- **Work-life balance**: Generous time off (including your birthday), remote/hybrid options, flexible hours, and no-meeting days.
- **Professional development**: Tuition reimbursement, “Ignite Days” (quarterly learning time), and continuous growth opportunities.
- **Health & wellness**: Virtual healthcare, mental health support, and Employee and Family Assistance Program.
- **Inclusion**: Strategic inclusion groups that drive impact and remove barriers; paid volunteer hours and donation matching.
- **Culture**: Connected, innovative, and collaborative – regular team events (in-person and virtual), post-work socials, and community giving.
- **Global & remote-friendly**: Offices in Toronto, US, London, and Bucharest; many roles are remote-friendly (see current openings for Canada, Mexico, UK, etc.).

## Sources
1. [varicent.com](https://www.varicent.com/) – Main site, product overview, growth story
2. [varicent.com/company](https://www.varicent.com/company) – About Us, leadership, journey, values
3. [varicent.com/company/careers](https://www.varicent.com/company/careers) – Careers page, benefits, culture
4. [job-boards.greenhouse.io/varicent](http://job-boards.greenhouse.io/varicent) – Current job openings (64 roles)
5. [linkedin.com/company/varicent](https://www.linkedin.com/company/varicent) – LinkedIn company page

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