---
title: 'Cloud Operations Support Specialist (Tier 2) at Dark Wolf Solutions'
canonical: 'https://feeny.ai/job/cloud-operations-support-specialist-tier-2-dark-wolf-solutions-ogden-5sx7vvph41e3'
type: 'job'
last_seen: '2026-11-06'
---

# Cloud Operations Support Specialist (Tier 2) at Dark Wolf Solutions

- **Company:** Dark Wolf Solutions
- **Location:** Ogden, UT
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/darkwolfsolutions/jobs/8160102003

## Job description

Dark Wolf is seeking a Cloud Operations Support Specialist (Tier 2) to join our team and serve as an essential frontline escalation point for maintaining, monitoring, and operating our AWS cloud environments. In this role, you will handle Tier 1 escalations, monitor system health, manage incident response, oversee backups and capacity, and execute standard operational changes. Our support specialists solve real-time operational challenges for unique mission customers and play a vital role in ensuring the high availability, reliability, and security of critical cloud systems.

Key Responsibilities:

- Serving as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and resolving complex technical issues across AWS cloud environments before escalating to Tier 3 engineering.
- Proactively monitoring cloud infrastructure, service metrics, and system performance using AWS monitoring tools (e.g., CloudWatch, CloudTrail) to detect and resolve alerts before impact occurs.
- Conducting routine checks of automated backup schedules, snapshot integrity, and storage/compute capacity; take corrective action or implement routine adjustments when thresholds are exceeded.
- Triaging, investigating, and resolving operational incidents in accordance with established SLAs; perform initial root cause analysis and document problem trends to prevent recurring outages.
- Executing approved standard changes, routine maintenance tasks, service restarts, access requests, and basic configuration updates following strict change-management procedures.
- Coordinating closely with Tier 1 support staff, Tier 3 Cloud Systems Engineers, and security personnel to provide seamless handoffs, operational feedback, and continuous documentation updates.
- Authoring and maintaining comprehensive Standard Operating Procedures (SOPs), troubleshooting runbooks, and Knowledge Base (KB) articles to empower Tier 1 resolution, streamline escalation paths, and capture lessons learned from incident triage.

Required Qualifications:

- 2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
- Hands-on operational experience supporting services and basic infrastructure within Amazon Web Services (AWS) (e.g., EC2, S3, IAM, CloudWatch, VPC).
- Demonstrated experience handling incident, problem, and service request ticketing workflows within GitLab
- Proven track record monitoring system performance, resource utilization, and backup integrity in a cloud or hybrid environment.
- Solid baseline troubleshooting skills across Linux and/or Windows operating systems and basic cloud networking (DNS, routing, security groups).
- Excellent verbal and written technical communication skills, with experience creating standard operating procedures (SOPs) and knowledge base articles.
- US Citizen with an active Top Secret security clearance (or Secret with ability to obtain/maintain Top Secret, as required by customer contract).

Desired Qualifications:

- AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, or AWS Certified SysOps Administrator – Associate.
- Relevant DoD 8570/8140 baseline certification (e.g., CompTIA Security+, Network+, or CySA+).
- Familiarity with basic scripting (e.g., Bash, PowerShell, Python) for routine administrative queries or log parsing.
- Familiarity with Department of War (DoW) security controls, ticketing processes, or Air Force base operations.

The estimated salary range for this position is $60,000.00 - $110,000.00, commensurate on experience and technical skillset.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.

## About Dark Wolf Solutions

## Company Overview
- **One-liner**: Dark Wolf Solutions provides cyber-centric engineering, software delivery, cloud, data & AI, and mission enablement services to defense, intelligence, and Fortune 500 customers.
- **Entity Type**: Private (Backed by Razor's Edge Ventures)
- **Headquarters**: Herndon, Virginia, United States
- **Founded**: 2013
- **Founders**: Not publicly listed

## Core Business
- **Primary industry/industries**: Cybersecurity, IT Services, Defense & Intelligence, Cloud Engineering, Data & AI
- **Target customers**: B2B, primarily U.S. Federal Government (Defense, Intelligence Community) and Fortune 500 companies
- **Mission or purpose statement**: "Operates at the nexus of mission and technology to meet our Nation’s most demanding objectives." [darkwolf.io](https://darkwolf.io/)

## Products & Services
- **Cybersecurity Engineering & Risk Management**: Defensive and offensive cyber operations, penetration testing, incident response, and risk management.
- **Software Delivery & Cloud**: DevSecOps agile software development, cloud & hybrid solutions, edge computing, and digital platform engineering.
- **Data & AI**: AI/ML solutions, big data management, data science, and analytics.
- **Mission Enablement**: Mission systems, secure communications, multi-INT, autonomous systems, and operational test & evaluation.
- **BrickStor Secure Storage (via RackTop Systems)**: Secure cyber storage and data protection products for defense agencies. [darkwolf.io](https://darkwolf.io/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: In February 2026, the company was awarded a potential **$67.2 million contract** by the U.S. Air Force for cyberspace innovation support. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Notable Investors/Partners**: Razor's Edge Ventures is a known investor. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Growth Signals**: Headcount grew **28.2% year-over-year** (293 employees), with a monthly growth rate of 3.1%. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions) The company reorganized in early 2026 into four core practices (Cybersecurity, Software Delivery & Cloud, Data & AI, Mission Enablement) and expanded its product portfolio with RackTop Systems. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)

## Competitive Advantages
- **Deep Federal Domain Expertise**: Combines cutting-edge technology with specialized knowledge of defense and intelligence mission requirements.
- **Proven Track Record**: Has won at major cyber competitions, including DEFCON (2017, 2022) and BSides DC (2016, 2018). [darkwolf.io](https://darkwolf.io/)
- **Established Contract Vehicles**: Supports agencies through pre-existing contract vehicles, simplifying engagement and accelerating delivery. [darkwolf.io](https://darkwolf.io/)
- **Strong Talent Pipeline**: Recruits heavily from the U.S. Air Force, Army, and major defense contractors like Booz Allen Hamilton, Northrop Grumman, and General Dynamics. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions)

## Strategic Focus
- **Expansion into Data & AI**: The company's recent reorganization emphasizes a new Data & AI practice, signaling a strategic push into machine learning and advanced analytics. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Productization**: Adding products like BrickStor to its traditional services portfolio to create recurring revenue and deeper customer lock-in. [darkwolf.io](https://darkwolf.io/)
- **Winning Large Contracts**: The $67M Air Force contract demonstrates a focus on securing large-scale, multi-year engagements.

## Why Work Here
- **Culture**: The company describes its culture as "Work hard, play hard" and refers to its team as "The Pack," emphasizing collaboration and fun. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Professional Development**: Offers a "Training Bounty Program" with cash bonuses for completing certifications and training on new technologies. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Competitive Edge**: Employees get the opportunity to participate in elite cyber competitions (DEFCON, BSides), building skills and reputation. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Benefits**: Includes flexible PTO, 401(k) with employer match + performance-based grant, medical/dental/vision (including zero-cost options), HSA/FSA, short & long-term disability, pet insurance, and incentive compensation. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Work Mode**: Positions are available across multiple U.S. locations (Herndon, VA; Tampa, FL; Huntsville, AL; San Antonio, TX; Colorado Springs, CO; etc.) with some hybrid and remote options.
- **Engineering Culture**: Heavy emphasis on DevSecOps, cloud engineering, and cutting-edge tech (AI/ML). The company values continuous learning and tinkering with new technologies. [darkwolf.io](https://darkwolf.io/)

## Sources
1. [darkwolf.io](https://darkwolf.io/)
2. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/darkwolfsolutions)
3. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions)
4. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
5. [darkwolf.io/join-the-pack](https://darkwolf.io/join-the-pack/)

## Other roles at Dark Wolf Solutions

- [IT Strategist](https://feeny.ai/job/it-strategist-dark-wolf-solutions-arlington-effzysth9e2g) — Arlington, VA
- [Penetration Tester](https://feeny.ai/job/penetration-tester-dark-wolf-solutions-ogden-ut-salt-lake-city-2dt03t6cbtrn) — Ogden UT Salt Lake City, UT
- [Cloud Systems Engineer](https://feeny.ai/job/cloud-systems-engineer-dark-wolf-solutions-ogden-mxctz10nzxmj) — Ogden, UT
- [Technical Director, Google Cloud Delivery](https://feeny.ai/job/technical-director-google-cloud-delivery-dark-wolf-solutions-herndon-zhmk1qtkq07a) — Herndon, VA
- [Tier 1 Help Desk Technician](https://feeny.ai/job/tier-1-help-desk-technician-dark-wolf-solutions-ogden-758gvg3zxyww) — Ogden, UT
- [DevOps Engineer](https://feeny.ai/job/devops-engineer-dark-wolf-solutions-college-park-kzg7t57vvatb) — College Park, MD
- [Technical Writer](https://feeny.ai/job/technical-writer-dark-wolf-solutions-tampa-070xmfkh6ndb) — Tampa, FL
- [Cloud Identity and Security Engineer](https://feeny.ai/job/cloud-identity-and-security-engineer-dark-wolf-solutions-ogden-2fkwvp4trt7r) — Ogden, UT
- [Security Control Assessor Representative (SCAR)](https://feeny.ai/job/security-control-assessor-representative-scar-dark-wolf-solutions-ogden-g6qb6t8xjwy1) — Ogden, UT
- [Cybersecurity RMF Specialist](https://feeny.ai/job/cybersecurity-rmf-specialist-dark-wolf-solutions-herndon-a70k2prwsjet) — Herndon, VA