--- title: 'Cloud Sales Order Specialist at AppDirect' canonical: 'https://feeny.ai/job/cloud-sales-order-specialist-appdirect-el-salvador-15vj71psq5b3' type: 'job' last_seen: '2026-11-04' --- # Cloud Sales Order Specialist at AppDirect - **Company:** AppDirect - **Location:** El Salvador - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/appdirect/jobs/8924227002 ## Job description ## About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. ## About You You are comfortable navigating the full quote-to-fulfillment lifecycle for cloud technology subscriptions, including quoting, deal registration, order management, and provisioning. You know how to work within ticketing and CRM platforms to keep requests organized and moving without losing accuracy or detail. You communicate clearly with both technical and non-technical stakeholders—whether that's an internal advisor, an external customer, or a third-party provider—so that everyone stays aligned and informed without having to chase updates. You approach operational work with a quality-first mindset, catching errors before they become issues and proactively flagging blockers early. You are at ease managing multiple in-flight requests simultaneously, prioritizing based on SLAs and urgency. You enjoy finding ways to reduce friction in repeatable processes and can articulate improvement ideas to cross-functional partners. What you'll do and how you'll have an impact - Own a queue of sales support tickets from intake through resolution, meeting defined SLA targets at each stage. - Conduct discovery conversations with Advisors and customers to identify the right cloud products and solutions within the AppDirect Marketplace. - Build and deliver accurate quotes for SaaS and IaaS subscriptions, managing deal registrations and discount approval workflows. - Execute marketplace fulfillment end-to-end, including provider provisioning and resolution of pending order events. - Perform quality assurance checks on customer and order data before submission to prevent downstream errors. - Coordinate proactively with Provider Managers to resolve quoting, discounting, or ordering blockers in a timely manner. - Identify recurring friction points in the order and fulfillment process and partner cross-functionally to implement improvements. ## What we're looking for - 1+ years of experience in sales operations, order management, or cloud service support, with hands-on exposure to SaaS or IaaS subscriptions. - Experience using ticketing or CRM tools such as Zendesk, HubSpot, or Jira to manage and prioritize a high volume of requests. - Proficiency with productivity and collaboration tools including Google Workspace and Microsoft Office. - Familiarity with quoting processes, deal registration, and working with third-party technology providers. - Strong attention to detail, because errors in quotes or orders create downstream delays that directly affect the customer experience. - Clear written and verbal communication skills, because this role requires frequent coordination across internal teams, customers, and external providers where ambiguity slows delivery. - Bachelor's degree in Business, Information Technology, or a related field, or equivalent practical experience. At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com. ## About AppDirect ## Company Overview - **One-liner**: AppDirect is a B2B subscription commerce platform that enables businesses to buy, sell, and manage recurring technology services through a unified ecosystem. - **Entity Type**: Private (Venture-backed) - **Headquarters**: San Francisco, California, United States - **Founded**: 2009 - **Founders**: Nicolas Desmarais (Chairman & CEO), Daniel Saks ## Core Business - **Primary industry/industries**: B2B Subscription Commerce, Marketplace Development Platforms, Cloud Services Distribution, IT Services and Consulting - **Target customers**: B2B – Technology providers (ISVs, telcos), advisors (resellers, MSPs), and businesses (SMB to Enterprise) looking to launch or participate in subscription marketplaces. - **Mission or purpose statement**: To make technology universally accessible so that anyone can thrive in the digital economy. ## Products & Services - **AppDirect Platform (Subscription Commerce Platform)**: A unified SaaS platform for selling, buying, and managing recurring technology services. It powers white-labeled marketplaces, automates sales and procurement, and handles monetization (billing, referrals, reseller networks). - **AppDirect Catalog**: An industry-leading catalog of thousands of cloud products from trusted brands, spanning Software (collaboration, IT management, security), Connectivity (UCaaS, CCaaS, internet, voice, network), Infrastructure (AWS, GCP, Azure, IBM, colocation, SD-WAN), and Energy (electricity, natural gas). - **Monetization Capabilities**: Tools for self-service billing, referral programs, reseller network management, and partner ecosystem scaling. - **Procurement Marketplace**: An internal IT marketplace for businesses to find, buy, and manage all their technology services from a single location, including SaaS spend management and subscription management. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company) - **Key Metric**: Total Funding of **$754.5M** across 10 funding rounds (per LinkedIn). Estimated Annual Revenue of **$281.0M** (per LinkedIn). - **Notable Investors/Partners**: Partners with 300+ software companies (including AWS, GCP, Azure, IBM). Acquired Tackle.io (for B2B subscription monetization) and Broker Online Exchange (for energy) in 2024-2025. - **Growth Signals**: Headcount of 764 employees (+6.5% YoY), operates in 17 countries, serves 1,000+ providers, 14,000+ advisors, and 16 million subscribers. Named a 2024 Forrester Wave Leader in Marketplace Development Platforms. Active job postings up +239.1% year-over-year. ## Competitive Advantages - **Ecosystem Scale**: A massive two-sided network effect connecting technology providers, advisors, and end-businesses, creating a "one-stop-shop" for recurring services. - **Platform Depth**: End-to-end capabilities covering marketplace launch, catalog management, sales automation, billing, and procurement – reducing complexity for clients. - **Industry Recognition**: Named a Leader in The Forrester Wave™: Marketplace Development Platforms, validating its market position and technology. - **Strategic Acquisitions**: Acquisitions like Tackle.io and Broker Online Exchange demonstrate aggressive expansion into adjacent high-growth areas (cloud monetization and energy). ## Strategic Focus - **Convergence in B2B Subscription Monetization**: Integrating capabilities from acquisitions (Tackle.io) to unify the partner ecosystem and streamline how software is sold and bought. - **Expanding into Energy & Connectivity**: Capitalizing on rising energy demand and the need for unified communication services, moving beyond traditional software. - **Global Scale & Platform Modernization**: Continuing to grow its global footprint (17 countries) and enhance the platform's ability to handle complex, multi-product subscriptions for large enterprises and telcos. ## Why Work Here - **Culture & Values**: A values-driven company ("Be Seen. Be Yourself. Do Your Best Work") with a strong emphasis on employee engagement (81% proud to work at AppDirect, 95% participation in annual engagement survey). Core values include Humility, Ownership, and Intensity. - **Growth & Development**: High investment in Learning & Development (89% positive rating). Employees report freedom to grow personally and professionally. "Peak Performance" program supports physical and mental well-being. - **Global & Hybrid**: Operates in 17 countries with a mix of office-based and remote employees. Offices include San Francisco (HQ), Montreal, Chicago, Atlanta, Westlake, Pune, Hyderabad, Calgary, Kirkland, Trois-Rivières, Munich, Bucharest, and Buenos Aires. - **Impact & Scale**: Opportunity to work on a platform serving 16 million subscribers and 1,000+ providers, with a clear mission of democratizing access to technology. - **Diversity & Inclusion**: Explicit commitment to equality of opportunity and fostering an environment of inclusion regardless of race, religion, age, sexual orientation, or gender identity. ## Sources 1. [appdirect.com](https://www.appdirect.com/) 2. [appdirect.com/careers](https://www.appdirect.com/careers) 3. [appdirect.com/about](https://www.appdirect.com/about) 4. [appdirect.com/careers/where-we-are](https://www.appdirect.com/careers/where-we-are.html) 5. [linkedin.com/company/appdirect](https://www.linkedin.com/company/appdirect) ## Other roles at AppDirect - [Account Manager Associate - Energy Industry](https://feeny.ai/job/account-manager-associate-energy-industry-appdirect-westlake-6hpqchw890zd) — Westlake, TX - [Sales Support Associate](https://feeny.ai/job/sales-support-associate-appdirect-united-states-jmhq4b1ngxj5) — United States - [Warehouse Technician](https://feeny.ai/job/warehouse-technician-appdirect-salt-lake-city-0e199bv2r3d6) — Salt Lake City, UT - [Value Added Services (VAS) Lead](https://feeny.ai/job/value-added-services-vas-lead-appdirect-salt-lake-city-7enydvrqzbvd) — Salt Lake City, UT - [Warehouse Associate](https://feeny.ai/job/warehouse-associate-appdirect-salt-lake-city-xfahv0zej5r7) — Salt Lake City, UT - [Accounting Analyst (Semi-Senior)](https://feeny.ai/job/accounting-analyst-semi-senior-appdirect-buenos-aires-0vsg01hegtp8) — Buenos Aires, Argentina - [Customer Success Manager (Network Development)](https://feeny.ai/job/customer-success-manager-network-development-appdirect-el-salvador-ds3vartx9gtn) — El Salvador - [Senior Software Developer](https://feeny.ai/job/senior-software-developer-appdirect-montreal-7gveygpm52gd) — Montréal, Canada - [Développeur/Développeuse logiciel senior](https://feeny.ai/job/developpeur-developpeuse-logiciel-senior-appdirect-montreal-wrbmscq15n09) — Montréal, Canada - [Affiliate Coordinator](https://feeny.ai/job/affiliate-coordinator-appdirect-el-salvador-7wv6sbn78krj) — El Salvador