---
title: 'Cloud Security Engineer at Fin'
canonical: 'https://feeny.ai/job/cloud-security-engineer-fin-london-c4nafhf7mvxv'
type: 'job'
last_seen: '2026-10-13'
---

# Cloud Security Engineer at Fin

- **Company:** Fin
- **Location:** London, United Kingdom
- **Posted:** 2026-06-26
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/intercom/jobs/8028152

## Job description

[Fin](https://fin.ai/), now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

Fin is transforming customer service through AI, helping businesses deliver fast, accurate, and reliable support at scale. Trust is foundational to that mission.

The Cloud Security team is responsible for protecting the platforms that power Fin. We partner closely with infrastructure and product engineering teams to secure cloud environments, detect emerging threats, respond to incidents, and build the security foundations that enable teams to move quickly with confidence. The team owns critical cloud security capabilities including detection engineering, cloud security monitoring, incident response, cloud security controls, and the security tooling that protects Fin's production environments. The team is responsible for securing the cloud platforms and production systems that underpin every Fin customer interaction.

The mission of the team is to help Fin build and operate trusted AI-powered customer service experiences by making security a natural part of how our cloud platforms, production systems, and engineering workflows are designed, deployed, and operated. As Fin continues to expand its capabilities and adoption, you'll help define how cloud security evolves alongside increasingly sophisticated systems and threat models. We're taking an AI-first approach to security, investing in areas such as AI-assisted detection engineering, automated investigations, continuous monitoring, and emerging defensive capabilities to help meet an evolving threat landscape.

What will I be doing?

- Design and implement secure cloud architectures across our AWS environments.
- Build and maintain protective and detective controls that improve visibility into threats across our cloud environments.
- Develop detection engineering capabilities that identify attacker behaviour and reduce time to detection and response.
- Lead cloud security investigations and incident response activities in partnership with engineering teams.
- Participate in a shared on-call rotation and help coordinate containment, remediation, and recovery efforts during security incidents.
- Build automation that improves the scalability, reliability, and effectiveness of security controls.
- Partner with infrastructure teams to embed security into cloud platforms, infrastructure-as-code workflows, and engineering practices.
- Develop and improve cloud security standards, guidance, and best practices across Fin.
- Drive security initiatives from problem definition through design, implementation, and measurable outcomes.
- Assess emerging threats to cloud environments and help evolve our defensive capabilities.
- Help shape Fin's AI-first approach to security, including AI-assisted detection, automated investigations, continuous monitoring, and emerging defensive capabilities.
- Support the secure adoption of AI-assisted software development tools and engineering workflows.

What skills do I need?

- Proven experience in cloud security, security engineering, detection engineering, or a closely related field.
- Strong experience securing and operating production AWS environments.
- Deep understanding of cloud security principles, modern attack techniques, and security best practices.
- Experience building or operating detection, monitoring, or threat detection capabilities.
- Hands-on experience investigating security incidents, leading technical investigations, and driving remediation efforts.
- Experience implementing security controls across cloud platforms and production environments.
- Strong programming skills and experience building automation, tooling, or operational workflows.
- Experience working with infrastructure-as-code practices and modern cloud-native technologies.
- Comfortable using modern AI-assisted development tools to improve productivity and engineering effectiveness.
- Ability to communicate security concepts clearly and collaborate effectively with engineering teams.
- A pragmatic approach to balancing security, customer impact, and engineering velocity.

Bonus skills & attributes

- Experience building detection engineering, threat hunting, or security operations capabilities at scale.
- Experience with cloud-native security platforms, CNAPP technologies, or large-scale cloud security monitoring.
- Experience applying AI to detection, response, threat analysis, or security operations workflows.
- Familiarity with AWS networking, identity, and cloud security patterns.
- Experience working across both large-scale SaaS environments and high-growth companies.

#LI-Hybrid Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at[fin.ai/careers](http://fin.ai/careers). Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. [Know your rights: workplace discrimination is illegal.](https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

## About Fin

## Company Overview
- **One-liner**: Fin is the Customer Agent company delivering perfect customer experiences—from support to sales to commerce—powered by a proprietary AI engine.
- **Entity Type**: Private (Series D in 2016 at $1.3B valuation; still founder-led)
- **Headquarters**: Dublin, Ireland (global offices in San Francisco, London, Berlin, Chicago, Sydney)
- **Founded**: 2011 (originally as Intercom; renamed to Fin in 2026)
- **Founders**: Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett

## Core Business
- **Primary industry**: AI-powered customer experience (customer service, sales, ecommerce automation)
- **Target customers**: B2B (30,000+ companies using the platform; mid-market to enterprise)
- **Mission**: Create a seamless, personal, concierge experience across the entire customer journey

## Products & Services
- **Fin for Service**: AI agent that delivers perfect customer service end-to-end.
- **Fin for Sales**: AI agent that handles inbound sales end-to-end.
- **Fin for Ecommerce**: AI agent that handles the entire shopping journey.
All products are SaaS, powered by the Fin AI Engine™ with a proprietary Apex 1.0 model.

## Market Standing
- **Valuation / Market Cap**: $1.3B valuation (Series D, 2016) – still private; likely much higher based on growth signals.
- **Key Metric**: $400M+ annual recurring revenue (ARR), doubling growth year over year; resolves 2M+ conversations weekly.
- **Notable Investors/Partners**: Not explicitly detailed in search results, but the company raised a Series D round and counts notable venture investors (historical Intercom investors include Bessemer, Social Capital, Index Ventures). See [fin.ai/about](https://fin.ai/about) for journey timeline.
- **Growth Signals**: 30,000+ customers, 1,400+ employees across 6 global offices, committed $100M+ to AI development, AI research group expanded to 60 researchers.

## Competitive Advantages
- **Patented AI engine**: Fin AI Engine™ with proprietary retrieval (`fin-cx-retrieval`) and reranker (`fin-cx-reranker`) models plus Apex 1.0 LLM.
- **Scale and proven results**: Average resolution rate increases 1% month-over-month; wins every head-to-head test.
- **Full journey coverage**: One agent handling service, sales, and commerce – a unified platform.
- **Research depth**: In-house AI group of 60+ ML scientists, engineers, and designers publishing cutting-edge research.
- **Security certifications**: ISO 27001, ISO 27018, ISO 27701, GDPR and CCPA compliant.

## Strategic Focus
- **AI leadership**: Heavy investment in proprietary AI models and research; aim to be a “defining AI company”.
- **Global expansion**: Growing offices in Europe (Berlin, London) and maintaining hubs in US, Ireland, and Australia.
- **Product breadth**: Moving from customer service agent to full customer agent covering the entire journey.

## Why Work Here
- **Culture**: “Success First” north star; values include incredibly high standards, customer obsession, open-mindedness, resilience, impatience, positivity.
- **Remote/Hybrid/Office**: Six international offices; the search results mention “flexible vacation policy” and “work from home support”, but no explicit remote-first policy. Likely hybrid or office-centric with flexibility.
- **Notable perks**:
  - Comprehensive health, dental, vision insurance
  - 26 weeks paid leave for birthing parents; 6–8 weeks for non-birthing parents
  - Flexible vacation policy
  - Retirement plan with employer matching
  - RSU stock grants (ownership at Fin)
  - Commuter benefits, life insurance (4x salary at no cost)
  - Employee Assistance Program
  - Income protection
- **Engineering culture**: 60+ AI researchers; strong emphasis on R&D and innovation; publishes AI research blog.

## Sources
1. [fin.ai/about](https://fin.ai/about)
2. [fin.ai/careers](https://fin.ai/careers)
3. [fin.ai/](https://fin.ai/)
4. [linkedin.com/company/fin](https://www.linkedin.com/company/fin)
5. [job-boards.greenhouse.io/intercom](https://job-boards.greenhouse.io/intercom/jobs/7393922)

## Other roles at Fin

- [SeniorProduct Manager (Service Agent Team)](https://feeny.ai/job/seniorproduct-manager-service-agent-team-fin-london-x11p3dc0c1f8) — London, United Kingdom
- [Relationship Manager, Mid Market](https://feeny.ai/job/relationship-manager-mid-market-fin-sydney-x4ttcbzaqjhn) — Sydney, Australia
- [Account Executive, Existing Business (Mid Market)](https://feeny.ai/job/account-executive-existing-business-mid-market-fin-sydney-egfxbf0bzy6v) — Sydney, Australia
- [Senior Director, GTM Enablement](https://feeny.ai/job/senior-director-gtm-enablement-fin-san-francisco-9p99zm9dgqsn) — San Francisco, CA
- [Forward Deployed Data Scientist](https://feeny.ai/job/forward-deployed-data-scientist-fin-dublin-az529b8116pr) — Dublin, Ireland / London, United Kingdom
- [Senior Web Designer, Growth](https://feeny.ai/job/senior-web-designer-growth-fin-london-3139cb0rd603) — London, United Kingdom
- [Senior Partner Services Manager](https://feeny.ai/job/senior-partner-services-manager-fin-chicago-jfa138f094v4) — Chicago, IL
- [Senior Partner Services Manager](https://feeny.ai/job/senior-partner-services-manager-fin-san-francisco-sqjrnb6qvcn7) — San Francisco, CA
- [Principal Product Marketing Manager - Segments](https://feeny.ai/job/principal-product-marketing-manager-segments-fin-san-francisco-920p5ghbkffy) — San Francisco, CA
- [Director of Solutions Marketing](https://feeny.ai/job/director-of-solutions-marketing-fin-san-francisco-0fqsnm43cwg0) — San Francisco, CA