--- title: 'Cloud Support Engineer at Thought Machine' canonical: 'https://feeny.ai/job/cloud-support-engineer-thought-machine-singapore-hxmhr9aktc6p' type: 'job' last_seen: '2026-09-14' --- # Cloud Support Engineer at Thought Machine - **Company:** Thought Machine - **Location:** Singapore - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-12-10 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/thought-machine/005e57e8-163e-4dbe-a655-72e4ee98ba80/application **Skills:** Linux, System Administration, Cloud Infrastructure, Distributed Systems, Monitoring Tools, Log Analysis, Observability Tools, Kubernetes, OpenShift, Docker Swarm, CI/CD, Jenkins, ArgoCD, Python, Go, Java, AWS, GCP, Vault > The Cloud Support Engineer provides 24/7 technical support and maintenance for cloud-based banking products, validating infrastructure, troubleshooting issues, and collaborating with engineering teams to resolve incidents. The role involves provisioning cloud infrastructure, managing client communications, and assis... ## Job description Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Cloud Support Engineers are a global team, operating a 24/7 shift pattern working closely with our Clients, Client Success Managers, Client Delivery Teams and Engineering. Our Cloud Support Engineers perform the crucial task of providing world class support and ongoing maintenance for our clients, operating at a comprehensive technical level to validate and triage technical issues received from clients, perform initial diagnostics and engage our engineering support team to resolve incidents within the agreed service levels. Cloud Support Engineers will also assist clients during the full lifecycle of the product from cloud infrastructure provisioning, product installation to production rollout and ongoing support, managing client communications 24x7 to proactively engage clients on identified incidents along with responding to client issues and ensuring a speedy resolution. Duties - Being part of a multi-region Cloud Support Engineer shift pattern to ensure global 24x7 client coverage - Understanding, investigating and resolving client technical queries and issues - Validating core infrastructure, platform and banking layer issues - Reviewing logs, alerts, traces to spot anomalies and progress investigations - Analysing internal and client-hosted observability tools - Owning assigned tickets and ensuring clients are updated on the incidents’ progress, timeframes and resolution plans - Working with L3 engineering support in line with agreed service levels - Collaborating with the wider engineering teams, obtaining a deep technical understanding of Vault and associated roadmap - Provisioning cloud infrastructure from account creation through to production cluster management for our SaaS product - Performing major and minor product upgrades and releases for our SaaS product - Assisting clients with installing and configuring the product following best practices - Working with Engineers and Client Success Managers to conduct root cause analysis on technical issues Essential - Hands-on experience with Kubernetes or other container orchestration tools such as OpenShift or Docker Swarm - Providing technology support into financial institutions, or enterprise firms - Ability to explain technical concepts to technical and non-technical stakeholders - Experience analysing monitoring tools, generated logs and associated dashboards, with the ability to independently spot trends and identify patterns within these items - Able to create utilities to analyse log dumps - Desire and ability to learn and work with engineers to resolve issues and evolve the technical aspects of Vault - Linux / sys-admin experience - Strong understanding of cloud infrastructure and distributed systems Desirable - Fluency in Thai or Vietnamese is desirable - Hands-on experience with containerised applications and microservices and ability to easily articulate these concepts - Exposure to CI/CD pipelines such as Jenkins, ArgoCD etc. - Proficiency with languages such as Python, Go, etc. - Familiarity with CSPs such as AWS or GCP and a good level of exposure to their admin consoles and other facilities - Familiarity with A.I. tooling and workflows - A role within client-facing support, integration, implementation engineering or solution architecture roles, in B2B software product companies ## Benefits - Highly competitive salary - Bonus incentive - Healthcare - 25 days holiday and public holidays - Competitive maternity and paternity leave - $1,500 SGD per year flexible spend benefit - All the latest tech you need - A talented and experienced team as your colleagues - An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia. ## About Thought Machine ## Company Overview - **One-liner**: Thought Machine provides cloud-native core banking and payments platforms that enable banks to build and run any financial product without legacy constraints. - **Entity Type**: Private (Series D, valuation $2.7bn as of 2023) - **Headquarters**: London, United Kingdom - **Founded**: 2014 - **Founders**: Paul Taylor ## Core Business - **Primary industry**: Core banking technology / Fintech infrastructure - **Target customers**: Tier 1 multinational banks, regional banks, digital banks, and fintechs (B2B, enterprise) - **Mission or purpose**: To create technology that can run the world’s banks according to the best designs and software practices of the modern age, permanently ridding banks of legacy infrastructure problems. ## Products & Services - **[Vault Core](https://www.thoughtmachine.net/)**: Cloud-native core banking engine built from scratch, using microservices architecture and smart contracts. Supports current/savings accounts, credit cards, loans, mortgages, and custom products. Includes a Product Library of 200+ preconfigured financial products. (Type: SaaS / platform) - **[Vault Payments](https://www.thoughtmachine.net/)**: Cloud-native payments processing platform for all payment types, schemes, and regions. Launched with card issuing and processing on the Mastercard network. (Type: SaaS / platform) ## Market Standing - **Valuation**: $2.7bn (after $160m Series D in 2023, per [thoughtmachine.net/about-us](https://www.thoughtmachine.net/about-us)) - **Key Metric**: Total funding raised – $510m across Series A ($25m), B ($125m), C ($200m), and D ($160m). Annual revenue not publicly available. - **Notable Investors/Partners**: JPMorgan Chase, Lloyds Banking Group, ING, Standard Chartered, SEB, Intesa Sanpaolo, Nyca Partners, Molten Ventures, Eurazeo, British Business Bank, Temasek, Morgan Stanley. Strategic partnership with Mastercard (2024). - **Growth Signals**: Headcount surpassed 500 (per [thoughtmachine.net/about-us](https://www.thoughtmachine.net/about-us)); global expansion into Mexico, Chile, South Korea, Israel, Guatemala; named a Leader in the 2025 Gartner® Magic Quadrant™ for Retail Core Banking Systems; client wins include JPMorgan Chase, ING Poland, Intesa Sanpaolo, Kiwibank, and Mox Bank. ## Competitive Advantages - **Cloud-native architecture** – no legacy code, built from scratch for the cloud, enabling horizontal scaling, high availability, and continuous deployment. - **Configurability via smart contracts** – banks can create any product without code changes, using a rich library of pre-integrated solutions. - **API-first and cloud-agnostic** – gives banks flexibility to choose hosting provider and integrate with third-party services. - **Trusted by top global banks** – many clients are also investors, demonstrating deep industry confidence. ## Strategic Focus - Continuing global expansion into new territories and winning Tier 1 bank clients. - Deepening the Vault Payments platform and expanding card/payment scheme support. - Leveraging the Mastercard partnership to accelerate payments adoption. - Maintaining product leadership and recognition in core banking (Gartner Leader). ## Why Work Here - **Culture**: Described as “world-class in talent and technical ability” with a collaborative, inclusive, and transparent environment. Weekly town halls and CEO Q&A sessions every six weeks. - **Social & perks**: Free food and drink in all offices, social clubs (wine & cheese, film, sports), sponsored fitness activities (football, basketball, running, climbing). - **Recognition**: Named #1 Best Place to Work in New York City by Crain’s (2022, 2023) and Best Place to Work by American Banker. - **Work policy**: Global offices with hybrid/office presence expected for most roles (engineering roles listed on careers page include many office-based positions). Flexibility not explicitly stated but typical for fintech. - **Engineering culture**: Strong emphasis on software design, scalable cloud infrastructure, and product excellence. Many engineers come from leading tech companies. ## Sources 1. [thoughtmachine.net](https://www.thoughtmachine.net/) 2. [thoughtmachine.net/about-us](https://www.thoughtmachine.net/about-us) 3. [thoughtmachine.net/life-at-thought-machine](https://www.thoughtmachine.net/life-at-thought-machine) 4. [thoughtmachine.net/meet-our-team](https://www.thoughtmachine.net/meet-our-team) 5. [LinkedIn Company Page](https://uk.linkedin.com/company/thought-machine) 6. [Careers Page (Ashby)](https://jobs.ashbyhq.com/thought-machine) ## Other roles at Thought Machine - [Senior Cloud Security Engineer](https://feeny.ai/job/senior-cloud-security-engineer-thought-machine-lisbon-3ttga4wmtphc) — Lisbon, Portugal - [Senior Application Security Engineer](https://feeny.ai/job/senior-application-security-engineer-thought-machine-lisbon-damcsy44evxb) — Lisbon, Portugal - [Application Security Engineer](https://feeny.ai/job/application-security-engineer-thought-machine-lisbon-xhzekewk4jv1) — Lisbon, Portugal - [Software Engineer](https://feeny.ai/job/software-engineer-thought-machine-lisbon-014kd1bjgq1r) — Lisbon, Portugal - [Senior Full Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-thought-machine-lisbon-n52r4hp1nex6) — Lisbon, Portugal - [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-thought-machine-lisbon-g18t2e8ah558) — Lisbon, Portugal - [Engineering Manager](https://feeny.ai/job/engineering-manager-thought-machine-lisbon-shs8y7v13ckt) — Lisbon, Portugal - [Senior Product Manager - Vault Expansion](https://feeny.ai/job/senior-product-manager-vault-expansion-thought-machine-lisbon-4v1h8bfn03fx) — Lisbon, Portugal - [Software Engineer (Infrastructure)](https://feeny.ai/job/software-engineer-infrastructure-thought-machine-lisbon-9dxz3k7vtjap) — Lisbon, Portugal - [Senior Software Engineer II](https://feeny.ai/job/senior-software-engineer-ii-thought-machine-lisbon-k81vj25ewd35) — Lisbon, Portugal