--- title: 'Cloud Support Technician, Talent Pipeline (Remote US) at Atmosera' canonical: 'https://feeny.ai/job/cloud-support-technician-talent-pipeline-remote-us-atmosera-united-states-p6pz163qb607' type: 'job' last_seen: '2026-09-07' --- # Cloud Support Technician, Talent Pipeline (Remote US) at Atmosera - **Company:** Atmosera - **Location:** United States - **Compensation:** $50k–$60k - **Employment:** full-time - **Work type:** remote - **Posted:** 2025-03-12 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/atmosera/467b9e16-98d0-42bc-a175-0c87c819a398 ## Job description Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value. PLEASE NOTE THAT WE ARE NOT ACTIVELY CLOUD SUPPORT TECHNICIANS AT THIS TIME. WE ARE PIPELINING TALENT IN ANTICIPATION OF ADDITIONAL HIRING NEEDS IN THE FUTURE. PLEASE EXCUSE ANY DELAYS IN RESPONSE IN THE MEANTIME. Our Service Operations team is looking for a dedicated and skilled Cloud Support Technician to play a key role in ensuring the smooth operation of our clients' cloud environments. You will be instrumental in providing technical support, troubleshooting issues, and delivering exceptional customer service, all while gaining valuable experience in the rapidly evolving world of cloud computing and Azure. ## What You'll Do Technical Support & Troubleshooting: - Monitor, analyze, and resolve incidents for customer infrastructure running in Azure. - Triage, action on and disposition telemetry alerts as they come in. - Install, configure, and administer customer systems in Azure. - Troubleshoot and resolve technical issues related to virtual servers and networks. - Escalate complex cases to Tier-2 and Tier-3 support as needed. Process & Optimization: - Perform regular reviews of systems, processes, and procedures. - Document systems, processes, and procedures to maintain knowledge base. - Promote best practices to enhance and improve organizational processes. Communication & Customer Service: - Communicate technical issues and solutions to clients in clear, business-friendly terms. - Interact with customers to identify IT problems and troubleshoot them efficiently. - Provide regular updates to clients via email, ticketing system, and phone calls. - Communicate ticket status information to all team members. The Skills You'll Need Technical Skills: - Basic understanding of operating systems (Windows and Linux). - Familiarity with virtual servers and networking concepts. - A strong desire to learn and master Azure cloud technologies. Problem Solving & Analytical Skills: - Ability to analyze and resolve technical issues effectively. - A passion for problem-solving and learning new technologies. - Ability to work in a fast-paced, rapidly changing environment. Communication & Interpersonal Skills: - Excellent verbal and written communication skills. - Ability to explain technical concepts to non-technical audiences. - Strong customer service orientation. - Ability to work collaboratively with team members and clients. ## Qualifications Qualifications: - Previous experience in a help desk/service desk support or systems administration role. - Experience supporting virtual servers and troubleshooting network issues is a plus. - Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus. - Experience reviewing technical logs and triaging telemetry alerts - Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment - Note that NOT achieving Public Trust within 90 days will be cause for termination ## About Atmosera ## Company Overview - **One-liner**: Atmosera is a cloud transformation and managed services provider specializing in Microsoft Azure, AI, DevOps, and security solutions. - **Entity Type**: Private (bootstrapped; no disclosed funding rounds) - **Headquarters**: Lake Oswego, Oregon, USA (with office in Beaverton, Oregon) - **Founded**: 1995 - **Founders**: Not publicly available (CEO is Jon Thomsen) ## Core Business - Primary industry: Information Technology & Services (Cloud Services, IT Consulting) - Target customers: Enterprise and mid-market organizations undergoing cloud migration, digital transformation, and AI adoption (B2B) - Mission: "To create value for our clients through modern technology and human expertise in cloud transformation" – building long-term trust-focused partnerships [atmosera.com](https://www.atmosera.com/about-us/) ## Products & Services - **Managed Azure**: 24/7 monitoring, optimization, security, and cost management of Azure environments. - **Managed Cloud Security**: Comprehensive security management, threat protection, and compliance monitoring. - **Managed Governance & Compliance**: Expert guidance and proactive governance management. - **Professional Services (Solution Enablement)**: - Application Modernization (legacy to cloud-native) - DevOps with GitHub (including GitHub migration projects) - Data Modernization & AI (building AI apps on Azure, analytics) - Azure Infrastructure (design, migration, implementation) - **Technical Training (Solution Learning)**: Instructor-led training on Machine Learning & AI, GitHub technologies, .NET, and Azure. *Source: [atmosera.com](https://www.atmosera.com/)* ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual revenue estimated between $5M–$25M (private filing) [linkedin.com](https://www.linkedin.com/company/atmosera) - **Notable Investors/Partners**: - Microsoft – Azure Expert MSP (top 0.0011% of North American partners) with nine specializations - GitHub – AI Partner of the Year 2024, member of GitHub Partner Advisory Board - **Growth Signals**: - Headcount grew 43.4% YoY (from ~77 to 110 employees) - Distributed workforce across 8 countries (US, Costa Rica, Argentina, Colombia, Canada, etc.) - Recent awards: Microsoft US Partner of the Year in Intelligent Cloud: DevOps (former), GitHub AI Partner of the Year 2024 ## Competitive Advantages - **Azure Deep Expertise**: 20+ years of cloud transformation experience, Azure Expert MSP status, and multiple Microsoft MVPs on staff. - **GitHub Integration**: Recognized as a GitHub AI Partner of the Year and sits on the GitHub Advisory Board, enabling unique DevOps/AI pipelines. - **Full Lifecycle Approach**: Covers strategy, implementation, managed operations, and training – not just consulting. - **Trust‑Centric Model**: Differentiates with a long‑term, relationship‑focused service delivery ethos. ## Strategic Focus - **AI & Data Modernization**: Building AI applications on Azure, data engineering, and responsible AI governance. - **DevOps with GitHub**: Accelerating software delivery via GitHub-based DevOps practices and migration projects. - **Azure Security & Compliance**: Strengthening managed security and governance offerings as enterprises prioritize cloud security. - **Expansion in LATAM**: Growing delivery presence in Costa Rica, Argentina, and Colombia to support global clients. ## Why Work Here - **Remote‑First Policy**: Fully remote with optional use of physical offices in Beaverton, OR and Atlanta, GA. Typically no required on‑site time. - **Culture & Perks**: Pet-friendly office, employee discounts, generous parental leave, family medical leave, dental & health insurance, Flexible Spending Account (FSA). - **Growth Opportunities**: 43% headcount growth in the past year; open roles across US, LATAM, and Canada in consulting, engineering, and AI. - **Engineering Culture**: Focus on modern cloud stack (Azure, GitHub, AI/ML) with opportunities to work on cutting-edge migrations and AI projects. - **Employee Sentiment**: 3.1/5 on LinkedIn (60 reviews); work-life balance rated 3.3, culture 3.2, career opportunities 3.1. [linkedin.com](https://www.linkedin.com/company/atmosera) ## Sources 1. [atmosera.com](https://www.atmosera.com/) 2. [atmosera.com/about-us](https://www.atmosera.com/about-us/) 3. [linkedin.com/company/atmosera](https://www.linkedin.com/company/atmosera) 4. [builtin.com/company/atmosera](https://builtin.com/company/atmosera) 5. [jobs.lever.co/atmosera](https://jobs.lever.co/atmosera) ## Other roles at Atmosera - [Head of Sales & Commercial Leadership, Latin America (Remote LATAM)](https://feeny.ai/job/head-of-sales-commercial-leadership-latin-america-remote-latam-atmosera-costa-3855av44wz2e) — Costa Rica - [Director of Security Operations (Remote LATAM)](https://feeny.ai/job/director-of-security-operations-remote-latam-atmosera-mexico-14qg0qdg97wz) — Mexico - [Director of Security Operations (Remote US)](https://feeny.ai/job/director-of-security-operations-remote-us-atmosera-united-states-cqem5rdp5wdv) — United States - [Senior Cloud Infrastructure Engineer, Talent Pipeline (Remote LATAM)](https://feeny.ai/job/senior-cloud-infrastructure-engineer-talent-pipeline-remote-latam-atmosera-95getm40bq5w) — Colombia - [DevOps Engineer, Talent Pipeline (GitHub Migration Projects) (Remote - LATAM)](https://feeny.ai/job/devops-engineer-talent-pipeline-github-migration-projects-remote-latam-atmosera-02s695gwj309) — Argentina - [Client Executive (Remote Costa Rica)](https://feeny.ai/job/client-executive-remote-costa-rica-atmosera-san-jose-33ryapnzjc40) — San Jose, CA - [Senior Client Executive (Remote Costa Rica)](https://feeny.ai/job/senior-client-executive-remote-costa-rica-atmosera-san-jose-peq9bje293bj) — San Jose, CA - [Senior Client Executive (Remote US)](https://feeny.ai/job/senior-client-executive-remote-us-atmosera-united-states-0k7dfe47x79z) — United States - [Cloud Support Administrator (Remote US)](https://feeny.ai/job/cloud-support-administrator-remote-us-atmosera-united-states-1s4t2sw1dz9j) — United States - [Client Executive (Remote US)](https://feeny.ai/job/client-executive-remote-us-atmosera-united-states-kwrq1hr3cnkd) — United States