---
title: 'CloudOps Engineer III at PDI Technologies'
canonical: 'https://feeny.ai/job/cloudops-engineer-iii-pdi-technologies-hyderabad-8syy6shdcb6z'
type: 'job'
last_seen: '2026-10-20'
---

# CloudOps Engineer III at PDI Technologies

- **Company:** PDI Technologies
- **Location:** Hyderabad, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.lever.co/pditechnologies/6af19eae-8f0a-45d8-b33a-45f72641d7fc

## Job description

PDI Technologies is looking for a Cloud Operations Engineer III to join our CloudOps team, supporting managed cloud infrastructure for our enterprise customers on AWS. This is a senior operational role for someone who can take ownership of complex, high-impact environments, work confidently and independently, and act as a clear communication point between customers, Professional Services, and the wider CloudOps team.

You'll combine hands-on technical delivery with strong stakeholder communication — leading incident response and change activity, running and contributing to governance and status meetings, and keeping the team informed and aligned. You'll be trusted to use your own judgement and initiative to drive issues to resolution, backed by the support and expertise of an experienced team.

Job Responsibilities:

- Manage and support enterprise customers' cloud infrastructure on AWS, ensuring availability, performance, and security of production environments.
- Monitor and respond to alerts via observability tooling, triaging and resolving incidents in line with agreed SLAs and SLOs.
- Lead incident response and root cause analysis (RCA) for complex or high-severity issues, producing clear write-ups and remediation actions.
- Carry out change management activities — including deployments, security patching, and infrastructure updates following established change control and CR governance processes.
- Administer and optimise AWS database infrastructure (e.g. RDS), including performance tuning, troubleshooting, and exposure/risk remediation.
- Support compliance and audit activity (e.g. SOC audits), ensuring operational practices meet security and regulatory requirements.
- Identify and help deliver cloud cost optimisation opportunities.
- Maintain accurate tickets, documentation, and workaround registers, and help close down accumulated technical debt.

Communication & stakeholder management:

- Communicate clearly and confidently with customers, Professional Services, and internal stakeholders, both verbally and in writing.
- Plan, schedule, and run operational and governance meetings — setting clear agendas, driving decisions, and tracking follow-up actions to completion.
- Provide regular, well-structured status updates and reporting back to the wider CloudOps team, keeping colleagues informed of progress, risks, and changes.
- Represent CloudOps professionally in customer-facing forums, translating technical detail into clear, actionable communication for a range of audiences.

Requirements :

- Significant experience in a Cloud Operations, DevOps, or Site Reliability Engineering role, ideally within AWS environments.
- Strong working knowledge of core AWS services (e.g. EC2, RDS) and cloud infrastructure operations.
- Experience with monitoring/observability tooling, incident management, and change management processes.
- Understanding of security patching and compliance/audit processes (e.g. SOC 2).
- Excellent written and verbal communication skills, with the confidence and credibility to lead meetings and communicate outcomes back to the team and to customers.
- Strong organisational skills and the proven ability to manage competing priorities under your own initiative.
- A collaborative team player who is equally comfortable working independently and knowing when to seek support from the team.
- Relevant AWS certification(s) desirable.

Behavioral Competencies:

- Cultivates Innovation
- Decision Quality
- Manages Complexity
- Drives Results
- Business Insight

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

## About PDI Technologies

## Company Overview
- **One-liner**: PDI Technologies provides enterprise software and payments solutions that power the convenience retail and petroleum wholesale ecosystem globally.
- **Entity Type**: Private (acquired by Luminate Capital in 2015, with strategic investment from TA Associates)
- **Headquarters**: Alpharetta, Georgia, United States
- **Founded**: 1983
- **Founders**: Greg Gilkerson

## Core Business
- Primary industry/industries: Convenience retail & petroleum wholesale software, payments, data analytics, and cybersecurity.
- Target customers: B2B – fuel wholesalers, convenience store chains, and petroleum retailers of all sizes (SMB to enterprise).
- Mission or purpose statement: “Connecting Convenience” – helping businesses modernize operations, converge systems, and deliver exceptional customer experiences.

## Products & Services
- **PDI Enterprise (ERP)**: Comprehensive enterprise resource planning for convenience retail and petroleum wholesale, covering accounting, inventory, supply chain, and back-office operations.
- **PDI Logistics**: Fuel supply chain management and distribution optimization.
- **PDI Loyalty & Marketing Cloud**: Customer loyalty programs, coalition marketing, and real-time promotions.
- **PDI Payments**: Secure payment processing solutions for in-store and fuel transactions.
- **PDI Security & Cybersecurity**: Managed security services and data protection for retail networks.
- **PDI Analytics Cloud**: Data and insight solutions for business intelligence and consumer behavior analysis.
- **PDIQ (AI Platform)**: Embedded AI into trusted workflows to accelerate decision-making and innovation.
- **Fuel Pricing Software**: Dynamic pricing and competitor analysis for fuel retailers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual revenue of approximately $112 M (LinkedIn estimate) – or **Total Funding**: Not disclosed beyond early private equity rounds (Luminate Capital, TA Associates).
- **Notable Investors/Partners**: Luminate Capital (acquirer in 2015), TA Associates (growth investment in 2017).
- **Growth Signals**:
  - Headcount: 1,419 employees (+1.0% YoY) per LinkedIn; another source (Built In) reports 1,905 total employees – conflicting reports.
  - Operates in 7 countries (including Austria, Thailand, Slovakia, New Zealand, United Kingdom) with workforce across 26 countries.
  - Serves over 200,000 convenience and petroleum wholesale sites in more than 60 countries.
  - Released 2024 ESG Report, highlighting sustainability commitments.

## Competitive Advantages
- **40+ years of domain expertise** in the convenience retail and petroleum wholesale vertical.
- **End-to-end ecosystem**: ERP, logistics, loyalty, payments, analytics, and cybersecurity – all integrated.
- **Large, sticky customer base** with high switching costs due to deep operational integration.
- **AI-first innovation** through the PDIQ platform, embedding intelligence into existing workflows.
- **Global reach** with localized support across North America, EMEA, and APAC.

## Strategic Focus
- **AI & Automation**: Expanding PDIQ to embed AI across all product lines to improve productivity and decision-making.
- **Sustainability**: Helping customers meet environmental goals while advancing own ESG metrics.
- **Cloud & SaaS Migration**: Continuing to shift legacy on-premise solutions to modern cloud/SaaS platforms.
- **Global Expansion**: Growing presence in Europe, Asia, and other regions outside the core U.S. market.

## Why Work Here
- **Culture**: Values-driven environment emphasizing integrity, curiosity, adaptability, courage, collaboration, and accountability.
- **Work Model**: Hybrid and fully remote options available; Alpharetta HQ serves as a central hub.
- **Benefits**: Competitive salary, health coverage, retirement plans, paid time off, quarterly perks, and flexible work arrangements.
- **Growth**: Continuous learning opportunities, professional certifications, leadership development, and internal mobility.
- **Diversity & Inclusion**: Committed to building a diverse workforce and fostering an inclusive culture.
- **Engineering Culture**: Tech roles span application development, backend systems, data management, cybersecurity, and cloud infrastructure; coding challenges may be part of interviews.

## Sources
1. [LinkedIn – PDI Technologies](https://linkedin.com/company/pdi-technologies)
2. [PDI Technologies – Our Story](https://pditechnologies.com/our-story/)
3. [PDI Technologies – Careers](https://pditechnologies.com/careers/)
4. [Built In – PDI Technologies](https://builtin.com/company/pdi-technologies)

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