---
title: 'CLX Property Advocate, UK at Lemonade'
canonical: 'https://feeny.ai/job/clx-property-advocate-uk-lemonade-united-kingdom-qn81afn3kghe'
type: 'job'
last_seen: '2026-11-08'
---

# CLX Property Advocate, UK at Lemonade

- **Company:** Lemonade
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/Lemonade/a3db1bca-ee48-43dd-8ee1-1e7e5c9fd769

## Job description

We're looking for a CLX Property Advocate to help our UK customers through some of the most stressful moments they'll face as policyholders. You'll join our Claims Experience team and own property claims from first report to resolution, keeping every interaction fast, fair, and caring. This role is remote, and you'll need to be online during UK working hours. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. In this role you'll

- Handle property claims end to end across email, phone, and chat.
- Investigate and settle claims independently, keeping resolution times tight.
- Own the complex and sensitive claims where judgment, empathy, and experience matter most.
- Prioritize your daily caseload so no customer waits longer than they should.
- Partner with fellow advocates to flag edge cases and shape how we handle them.
- Spot patterns in recurring claim types and share them with the team to build smarter processes.
- Keep our tone warm and human in every conversation, especially the hard ones.

## What you'll need

- Hands-on experience handling complex and large claims, preferably in property insurance
- Working knowledge of UK consumer insurance rules, including the fair treatment of customers
- Strong written and spoken English, with the ability to explain a complex claim simply
- A customer-first mindset, plus the empathy and patience to stay steady when someone is stressed or frustrated
- Comfort in a fast-paced environment where priorities shift, and real curiosity about how AI tools can sharpen your work
- A CII qualification, complex building claims experience, or time at a digital-first insurer (a bonus, not a must)
- Ability to work in a remote environment

## About Lemonade

## Company Overview
- **One-liner**: Lemonade is a digital insurance company that uses artificial intelligence and behavioral economics to offer renters, homeowners, pet, car, and life insurance, with a social impact model that donates unused premiums to causes customers choose.
- **Entity Type**: Public (NYSE: LMND)
- **Headquarters**: New York, New York, USA
- **Founded**: 2015
- **Founders**: Daniel Schreiber and Shai Wininger

## Core Business
- Primary industry/industries: Insurance (property & casualty, pet, life), Fintech, Insurtech
- Target customers: B2C (individuals and families), primarily digitally-native and socially-conscious consumers
- Mission or purpose statement: "Create the world’s most loved insurance through technology and social impact." [lemonade.com](https://www.lemonade.com/) Lemonade is a Public Benefit Corporation and certified B-Corp.

## Products & Services
For each major offering:
- **Renters Insurance**: Coverage for personal belongings and liability, typically acquired in ~90 seconds via the app.
- **Homeowners Insurance**: Protection for homes and their contents.
- **Pet Health Insurance**: Health coverage for dogs and cats, including accidents, illnesses, and routine care.
- **Car Insurance**: Standard auto coverage, plus a new, first-of-its-kind **Autonomous Car Insurance** for self-driving vehicles (launched in 2026, priced ~50% lower than human-driven per-mile rate). [lemonade.com](https://www.lemonade.com/investor)
- **Term Life Insurance**: Life insurance policies to protect loved ones.
- **Claims Experience**: AI-powered claims processing, with nearly half of claims paid in seconds and a record of 3 seconds to get paid. [lemonade.com](https://www.lemonade.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from the provided search results (market cap fluctuates with stock price; check current NYSE: LMND).
- **Key Metric (Annual Revenue)**: Q1 2026 revenue grew 71% YoY to $258M. In-force premium (IFP) reached $1.33B, +32% YoY. [lemonade.com](https://www.lemonade.com/investor)
- **Notable Investors/Partners**: Reinsured by "the most trusted names on the planet" (A-rated). [lemonade.com](https://www.lemonade.com/) Partnered with Tesla for Autonomous Car insurance. [lemonade.com](https://www.lemonade.com/investor)
- **Growth Signals**: 3.14 million customers (+23% YoY); 10th consecutive quarter of accelerating IFP growth; Adj. free cash flow of $17M in Q1 2026; positive Adj. EBITDA expected in Q4 2026. [lemonade.com](https://www.lemonade.com/investor)

## Competitive Advantages
- **AI-First, Instant Everything**: Core differentiator is using AI to deliver policies in ~90 seconds and pay claims in seconds, creating a vastly superior customer experience compared to traditional insurers.
- **Social Impact Model (Giveback)**: A Public Benefit Corporation and B-Corp. Unused premiums are donated to charities chosen by customers. This aligns customer and company incentives, reducing fraud and building brand loyalty. Over $10M donated. [builtin.com](https://builtin.com/company/lemonade)
- **Flat Fee Model**: Lemonade takes a flat fee from premiums to run the business, rather than profiting from denying claims. This aligns the company with its customers.
- **First-Mover in Autonomous Car Insurance**: Launched a dedicated product for self-driving cars, pricing risk at ~50% of human-driven rates, positioning them for the future of mobility. [lemonade.com](https://www.lemonade.com/investor)

## Strategic Focus
- **Profitability**: The company is focused on reaching positive Adjusted EBITDA by Q4 2026, having already achieved positive adjusted free cash flow. [lemonade.com](https://www.lemonade.com/investor)
- **Product Expansion**: Continuing to launch new, innovative products (e.g., Autonomous Car insurance) and bundling existing ones (renters, car, pet, life) to increase customer lifetime value.
- **International Growth**: Expanding across the US and EU, with a growing customer base and increasing in-force premiums.

## Why Work Here
- **Culture**: Described as a "fast paced, ever changing, zero politics meritocracy." The company values "smart creatives" with "positive energy" and a "passion for building products people love." Emphasis on business impact, self-motivation, and flexibility. [makers.lemonade.com](https://makers.lemonade.com/)
- **Remote/Hybrid Policy**: Offers a hybrid workspace (flexible time on-site) in New York and remote roles in the US. In-office roles available in Tel Aviv, Israel and Amsterdam, Netherlands. [builtin.com](https://builtin.com/company/lemonade)
- **Notable Perks**: Offers company equity, 401(K), generous parental leave, dental/health/vision insurance, job training + conferences, and free snacks/drinks. [builtin.com](https://builtin.com/company/lemonade)
- **Engineering Culture**: Strong emphasis on "makers" who "move fast and spend their time building stuff instead of endless meetings." Tech stack includes Ruby, SQL, Python, R, Snowflake, and MySQL. [builtin.com](https://builtin.com/company/lemonade)

## Sources
1. [lemonade.com](https://www.lemonade.com/)
2. [makers.lemonade.com](https://makers.lemonade.com/)
3. [lemonade.com/investor](https://www.lemonade.com/investor)
4. [builtin.com](https://builtin.com/company/lemonade)
5. [co.linkedin.com](https://co.linkedin.com/company/lemonade-inc-)

## Other roles at Lemonade

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- [Actuarial Manager](https://feeny.ai/job/actuarial-manager-lemonade-remote-3jyh2zxppgnb)
- [Senior Backend Engineer, Growth Platform](https://feeny.ai/job/senior-backend-engineer-growth-platform-lemonade-europe-mnd50c53e3rk) — Europe
- [User communications Product leader](https://feeny.ai/job/user-communications-product-leader-lemonade-tel-aviv-gmb3zmnjts7s) — Tel Aviv, Israel
- [CLX Property Advocate, NL](https://feeny.ai/job/clx-property-advocate-nl-lemonade-europe-vt9m89sfb6zb) — Europe
- [Actuarial Associate, UK](https://feeny.ai/job/actuarial-associate-uk-lemonade-united-kingdom-jtg5x22qe84p) — United Kingdom
- [Staff Product Manager, Europe Expansion](https://feeny.ai/job/staff-product-manager-europe-expansion-lemonade-tel-aviv-qbr9g44hsx3v) — Tel Aviv, Israel
- [Accounting Manager](https://feeny.ai/job/accounting-manager-lemonade-new-york-egbtbrggmwzb) — New York, NY
- [Senior Recruiter](https://feeny.ai/job/senior-recruiter-lemonade-tel-aviv-m58qns3p71j4) — Tel Aviv, Israel
- [Senior Product Manager, Growth Platform](https://feeny.ai/job/senior-product-manager-growth-platform-lemonade-europe-qrynjze75k16) — Europe