--- title: 'CMA- Chronic Care Navigator at Phamily Staffing - External Care Manager Roles' canonical: 'https://feeny.ai/job/cma-chronic-care-navigator-phamily-staffing-external-care-manager-roles-goodyear-c9vgqtpjkmn7' type: 'job' last_seen: '2026-09-08' --- # CMA- Chronic Care Navigator at Phamily Staffing - External Care Manager Roles - **Company:** Phamily Staffing - External Care Manager Roles - **Location:** Goodyear, AZ - **Posted:** 2025-05-12 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/phamily/jobs/4681134008 ## Job description Chronic Care Coordinator – Arizona This role can be located in any location (over 20 offices in AZ) Please review the following for a complete list of locations https://www.akdhc.com/locations/ Requirements: - Certified Medical Assistant  with 2 to 5 years of experience - Strong multitasking and problem-solving abilities - Excellent written and verbal communication skills - ## Experience in chronic kidney disease preferred - Preferred experience with Epic electronic health records, dialysis, nephrology, or care coordination Compensation & Benefits: - M-F 8am-4:30pm, full-time - $19-$21/hr - PTO, health, dental, and vision benefits - Life and disability insurance - 401K retirement plan About the Role: Phamily is assisting Arizona Kidney Disease and Hypertension Clinic is hiring a Chronic Care Coordinator to support nephrologists and advanced practitioners in managing chronic care patients. This role involves using the Phamily Chronic Care Management platform to improve patient care, prevent unnecessary hospitalizations, and enhance communication between patients and their care teams. Under the direction of the Office Coordinator, the Patient Care Coordinator/Medical Assistant will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed. Responsibilities: - Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education. - Schedule and process 24-hour blood pressure monitoring. - Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek. - Notify physician of changes in patient’s clinical status and/or abnormal test results. - Collect urine samples and process specimens for courier transport. - Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports. - Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel. - Adhere to company policies and procedures and prioritize and complete day to day activities. - Maintain office equipment, office, and medical supplies through efficient inventory management. - Process Hospital Disposition Reports. - Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed. - Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files. - Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI. - Assist in the annual purging process of patient charts. - May be required to report to alternate AKDHC worksites, as directed. Qualifications: - Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants - Excellent customer service and communication skills for interfacing with patients, staff and outside vendors - 1-2 years front/back office experience preferred - Ability to support a pleasant, positive and cooperative teamwork environment - Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier. - Ability to multi-task and lift and/or move 50 pounds essential. Benefits: We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ## About Phamily Staffing - External Care Manager Roles ## Company Overview - **One-liner**: Phamily (from Jaan Health, Inc.) provides a white-labeled, full-service care management infrastructure that combines a dedicated clinical workforce with an AI-powered platform to help medical groups and health systems deliver proactive, profitable care at scale. - **Entity Type**: Private (Jaan Health, Inc.) - **Headquarters**: Not publicly available (remote‑first; clinical roles in multiple U.S. states such as Arizona, Florida, North Carolina) - **Founded**: Approximately 2014 (based on “nearly a decade” of experience noted on the about page) - **Founders**: Nabeel Kaukab (CEO), Toufique Harun (Co‑Founder & CPO), Eugene Krishnan (CFO) ## Core Business - Primary industries: Healthcare IT / Population Health Management / Chronic Care Management (CCM, APCM) - Target customers: Specialty medical groups, health systems, ACOs, and nephrology practices operating under fee‑for‑service or value‑based care models - Mission/purpose: “Enable high‑quality healthcare for all patients, everywhere, all the time” – empowering physicians to move from reactive, episodic care to proactive, continuous care. ## Products & Services - **Turnkey Care Management Staffing**: A white‑labeled, outsourced clinical workforce (APPs, RNs, LPNs, LMSWs, etc.) that acts as an extension of the client’s team. Staff follow the client’s clinical protocols and document directly in the client’s EHR. - **Phamily AI‑Enabled Platform**: Drives 90%+ monthly patient engagement through simple text messaging, guides care managers through consistent workflows, and integrates with existing EHRs. Provides configurable protocols deployable at scale. - **Care Transformation Programs**: End‑to‑end programs (CCM, APCM) that include enrollment, ongoing care management, and revenue cycle management. Clients can launch in as little as 4 hours and see profitability within 90 days. ## Market Standing - **Valuation / Funding**: Not disclosed (no public funding rounds found) - **Key Metrics**: Reports $2.5M net operating income per 10,000 patients, 83 NPS, 90%+ monthly patient engagement, 40% reduction in readmissions, and $1,885 reduction in total cost of care per patient per year. - **Notable Investors / Partners**: Not listed; company appears self‑funded or backed by its leadership team. - **Growth Signals**: Open roles for Care Managers in multiple states (Arizona, Florida, North Carolina); expanding its turnkey staffing model to more specialty groups; claims 100s of implementations and “no commitment, cancel any time” pricing. ## Competitive Advantages - **Proven ROI**: Claims profitability in 90 days and measurable cost reductions that make care transformation self‑funding. - **AI‑Driven Engagement**: 90%+ monthly patient engagement rate – far above industry averages for traditional CCM. - **Full‑Service, Not Just Software**: Provides both the technology and the clinical workforce, acting as a true extension of the client’s team. - **Speed of Launch**: Can enroll a first cohort of 10,000 patients in 90 days and have the program running with only 4 hours of client time. ## Strategic Focus - Expand into more specialty networks (e.g., nephrology, cardiology) and value‑based care arrangements. - Scale the turnkey workforce model to reduce clients’ labor costs and administrative burden. - Continue to refine AI capabilities to further improve clinical outcomes and operational efficiency. - Leverage government programs (Medicare APCM, CCM) to fund long‑term population health infrastructure. ## Why Work Here - **Mission‑Driven**: Opportunities to directly improve patient outcomes and work on closing care gaps for vulnerable populations. - **Remote‑Flexible**: Clinical roles are located near patients, but the company appears to support remote/hybrid work for operations and leadership. - **Growth Trajectory**: Rapidly expanding staffing needs across the U.S. – many new Care Manager positions posted. - **Culture**: Emphasizes physician compensation, proactive care, and patient empowerment. Team includes experienced clinicians, data scientists, and product leaders. - **Tech‑Enabled**: Care managers use an AI‑powered platform that automates documentation and drives engagement, reducing manual paperwork. ## Sources 1. [Phamily Website – Company Overview](https://phamily.com/) 2. [Phamily About Page – Team & Mission](https://phamily.com/about/) 3. [Phamily Solution – Turnkey Staffing](https://phamily.com/solution/) 4. [Phamily Careers on Greenhouse](http://job-boards.greenhouse.io/phamily?gh_src=862902ed8us) 5. [Workable – Jaan Health Current Openings](https://apply.workable.com/jaan-health-inc/?lng=en) ## Other roles at Phamily Staffing - External Care Manager Roles - [CMA - Chronic Care Navigator](https://feeny.ai/job/cma-chronic-care-navigator-phamily-staffing-external-care-manager-roles-as6sywysha17) — Paradise Valley, AZ - [CMA - Chronic Care Navigator](https://feeny.ai/job/cma-chronic-care-navigator-phamily-staffing-external-care-manager-roles-arizona-3hb25d7240rt) — Arizona - [CMA - Chronic Care Navigator](https://feeny.ai/job/cma-chronic-care-navigator-phamily-staffing-external-care-manager-roles-prescott-xf1ws8xbbxcp) — Prescott, AZ