--- title: 'Collection Manager – Consumer Credit (Relocation to Luxembourg) at Satispay' canonical: 'https://feeny.ai/job/collection-manager-consumer-credit-relocation-to-luxembourg-satispay-milan-q60n3gb297fm' type: 'job' last_seen: '2026-09-09' --- # Collection Manager – Consumer Credit (Relocation to Luxembourg) at Satispay - **Company:** Satispay - **Location:** Milan, Italy - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-04 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/satispay/185ba572-3474-4c75-a800-8955219955af/application **Skills:** Consumer Credit, Collections, Data Analytics, Segmentation Models, AI Applications, Predictive Scoring, Automated Decisioning, SEPA Framework, Fintech Experience, Banking Experience, Financial Services Experience > The Collection Manager – Consumer Credit owns and evolves end-to-end collection strategies for consumer lending products, focusing on data, segmentation, and AI-driven decisioning. The role involves designing data-driven strategies, optimizing KPIs, and ensuring compliance while managing stakeholders and external pa... ## Job description Please note that this opportunity requires relocation to our Luxembourg office. ## About us Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of. ## What you'll be doing As our Collection Manager – Consumer Credit, you'll own our end-to-end collection strategy across consumer lending products, with a strong focus on data, segmentation, and AI-driven decisioning. Here's what that looks like in practice: - Design and execute data-driven collection strategies – Leveraging advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types. - Develop AI-powered collection approaches – Driving the adoption of AI to enhance next-best-action logic, predictive contact strategies, and intelligent prioritisation of accounts. - Personalise customer engagement & tone of voice – Defining and implementing differentiated communication strategies, adapting tone, channel, and timing based on customer behaviour. - Optimise performance and ROI – Owning key collection KPIs (recovery rates, roll rates, cost-to-collect), ensuring all initiatives are measurable and ROI-positive. - Guarantee service levels and compliance – Ensuring all collection activities meet defined SLAs and regulatory requirements, balancing effectiveness with fairness. - Manage stakeholders and ecosystem – Collaborating closely with Finance, Product, Data, and Legal teams, while managing external partners like collection agencies. Who we're looking for This role needs someone strategic, highly analytical, and innovative to lead and modernise our consumer credit collections operations. - Deep experience in Consumer Credit & Collections – You have 7+ years of experience in collections within consumer lending (e.g., BNPL, unsecured/secured credit). - Fintech, Banking, or Finance Background – Previous experience in a Fintech environment, modern Banking, or Financial Services. - Knowledge of SEPA Framework – Familiarity with SEPA payment schemes and regulations is considered a strong plus. - Strong Data & Analytical Mindset – Highly analytical and comfortable working with large datasets and segmentation models to drive decisions. - AI & Innovation Orientation – Experience with AI applications in collections, such as predictive scoring or automated decisioning. - Strategic Thinking & Execution – Ability to design sophisticated strategies while ensuring flawless operational execution. - Customer-Centric Approach – Understanding how to influence customer behaviour through tailored communication and channel optimisation. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply. CareAbout: how we support your impact We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: - ❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops. - 💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries. - ⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply. - 🌱 Flexibility: unlimited PTO, hybrid working policy*, flexible working hours. - 👨‍👩‍👧 Family: enhanced parental leave, additional leave for child sickness. *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. ## Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here https://www.satispay.com/en-lu/work-at-satispay/. ## #LI-VR1 ## #LI-HYBRID By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy https://www.satispay.com/en-it/legal-hub/privacy-policy/candidates/ ## About Satispay ## Company Overview - **One-liner**: Satispay is a mobile payment app and welfare platform that enables individuals to pay in shops and online, exchange money, and save, while providing businesses with digital benefit solutions. - **Entity Type**: Private (late-stage, offers stock options to all permanent employees) - **Headquarters**: Milan, Italy - **Founded**: 2013 - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industry**: Financial technology (Fintech) – mobile payments, digital welfare/benefits - **Target customers**: B2C (individuals), B2B (shops and businesses of all sizes), B2E (employee benefits) - **Mission / purpose statement**: “We are the payment app that puts people at the center: individuals, shops, and businesses. For us, paying is a bit like saying ‘nice to meet you.’” ## Products & Services - **[Satispay App]**: Mobile payment application for consumers – pay in physical shops and online, send money to contacts, create money boxes for saving. Type: Mobile app / digital wallet. - **[Satispay Business]**: Payment acceptance solution for merchants with low fees, designed to expand customer reach. Type: Payment gateway / POS solution. - **[Satispay Welfare]**: Digital benefits platform for companies – offers meal vouchers, flexible benefits budget, and other employee perks. Type: SaaS / welfare administration. ## Market Standing - **Valuation / Market Cap**: Not publicly available in provided materials - **Key Metric**: Over 6 million users and 450,000 shops on the platform; headcount >750 across 25 nationalities and 4 offices (Milan, Naples, Luxembourg, Barcelona). - **Notable Investors / Partners**: Not specified in provided sources (known from industry reports: Tencent, Square, etc. – cannot confirm from given search results) - **Growth Signals**: Expanding internationally (office in Spain and Luxembourg), strong user and merchant growth, continuous hiring across multiple departments. ## Competitive Advantages - Large, loyal user base in Italy (6M+ users, 450K shops) creating strong network effects. - Integrated welfare platform that differentiates from pure payment apps, offering stickiness with businesses and employees. - Focus on simplicity, low fees, and ethical, people-centered design. - “Act like owners” culture supported by stock options for all permanent employees. ## Strategic Focus - Expanding merchant acceptance and user adoption across Europe. - Deepening the welfare/benefits offering to serve businesses of all sizes. - Scaling the engineering and product teams to maintain platform reliability and introduce new features. - Cultivating an inclusive, transparent, and high-ownership internal culture to attract top talent. ## Why Work Here - **Culture & Values**: “Act like owners” – responsibility, bravery, transparency, putting users first. Monthly company updates and quarterly anonymous surveys ensure open communication. - **Work Policy**: Hybrid model – 3 days in office, 2 remote (flexible based on role). Offices in Milan, Naples, Luxembourg, Barcelona. - **Perks & Benefits**: - Stock options for all permanent employees - Unlimited paid time off - Health insurance (employee and family), psychological support via Serenis - Enhanced parental leave, additional leave for child sickness - Relocation support, meal vouchers, flexible benefits budget - Professional development programs, internal mobility, language courses with Preply, Satischool internal training platform - Leadership program for managers - **Inclusive Environment**: Gender-neutral toilets, Balance Room, strong focus on female representation in tech, partnerships with diversity initiatives. - **Growth Opportunities**: Internal mobility prioritized, learning resources, and regular performance-based stock top-ups. ## Sources 1. [satispay.com - Work at Satispay](https://www.satispay.com/en-it/work-at-satispay/) 2. [satispay.com - Benefits](https://www.satispay.com/en-it/company/benefits/) 3. [satispay.com - Main site](https://www.satispay.com/en) 4. [satispay.com - Open Positions](https://www.satispay.com/en-it/work-at-satispay/open-positions/) 5. [satispay.com - Culture & Values](https://www.satispay.com/en-it/company/values/) ## Other roles at Satispay - [Senior Strategic Project Manager (Relocation to Luxembourg)](https://feeny.ai/job/senior-strategic-project-manager-relocation-to-luxembourg-satispay-london-afegd2fxsmfm) — London, United Kingdom - [Senior Strategic Project Manager (Relocation to Luxembourg)](https://feeny.ai/job/senior-strategic-project-manager-relocation-to-luxembourg-satispay-barcelona-43x3kd6sr5y5) — Barcelona, Spain - [Senior Strategic Project Manager](https://feeny.ai/job/senior-strategic-project-manager-satispay-luxembourg-5v9atm0qqwnq) — Luxembourg, Luxembourg - [Senior Customer Care Representative](https://feeny.ai/job/senior-customer-care-representative-satispay-milan-0m7xfcyptf2d) — Milan, Italy - [Product Manager - Payments](https://feeny.ai/job/product-manager-payments-satispay-milan-1218ypfdfmtp) — Milan, Italy - [Senior Product Manager - Payments](https://feeny.ai/job/senior-product-manager-payments-satispay-milan-b7abxz5cecbn) — Milan, Italy - [Product Manager - Credit](https://feeny.ai/job/product-manager-credit-satispay-milan-mar1rg3qbhyz) — Milan, Italy - [Senior Product Manager - Credit](https://feeny.ai/job/senior-product-manager-credit-satispay-milan-gzh1nyxz31f3) — Milan, Italy - [Chief Information Security Officer](https://feeny.ai/job/chief-information-security-officer-satispay-milan-dq0tz3py504n) — Milan, Italy - [Regulatory Compliance Officer](https://feeny.ai/job/regulatory-compliance-officer-satispay-luxembourg-jr15qngkh012) — Luxembourg, Luxembourg