---
title: 'Collections Advisor at Abound'
canonical: 'https://feeny.ai/job/collections-advisor-abound-milton-keynes-5pnd00qh3rcz'
type: 'job'
last_seen: '2026-10-18'
---

# Collections Advisor at Abound

- **Company:** Abound
- **Location:** Milton Keynes, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/abound/52b0a4ef-2062-4245-ae7e-4952b8d96bd4

## Job description

## About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. We're looking for a customer-focused individual to join us as a Collections Advisor. This position requires an important balance of both credit and conduct risk as we focus on delivering the right outcomes for our customers based on their individual circumstances, always. No prior collections or financial services experience is required — we'll provide full training on regulation, systems and processes; what matters most is the right attitude, judgement and attention to detail. You will be working as part of a small but rapidly expanding team in our Milton Keynes office. This is a hybrid role requiring 3 days per week in our Milton Keynes office, with flexibility on the other 2. There will also be a requirement to attend our central London office once a month (fully expensed). The ideal candidate will have excellent attention to detail and be comfortable following documented procedures consistently, ensuring that all customers are treated fairly and receive the appropriate outcomes. Tasks also include updating account details, maintaining accurate records, and escalating cases to senior staff if necessary. There will also be a requirement to identify and support customers who may show signs of vulnerability.

## Who you are

- A confident, customer-focused communicator, comfortable handling sensitive or difficult conversations with empathy and professionalism
- No prior collections or financial services experience necessary — full training will be provided on FCA regulation (including CONC7), DPA requirements and our internal processes
- Willing to learn about the broad range of debt solutions, e.g. Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing Space etc.
- An interest in understanding customer vulnerability and how to identify and manage it — training and support provided
- Comfortable working with numbers, and willing to learn to interpret statements and ledgers to help resolve customer queries
- Familiar with Microsoft Office products (Word, Excel, Teams)
- A very strong attention to detail and a high regard for consistency
- A strong team player who will help as required to deliver tasks within the team's SLAs
- Comfortable working towards KPIs, targets and quality assurance requirements, with support from the team

## What you'll be doing

- Handling multiple live customer chats
- Receiving and making telephony calls from customers requiring assistance with their loans
- Supporting our omni-channels, i.e. live web chat, email, SMS and phone (inbound and outbound), including dialler software
- Assessing customer affordability using our industry-leading Open Banking software
- Agreeing and setting affordable payment plans with customers
- Processing on our systems when customers advise they are pursuing alternative debt solutions
- Setting promises to pay received through digital channels
- Dealing with third-party partners, i.e. field suppliers, debt collection agencies, insolvency portfolio managers
- Thinking analytically and giving suggestions and ideas as part of continuous improvement
- Escalating more complex or higher-risk cases to senior colleagues as needed

## What we offer

- Everyone owns a piece of the company — equity
- Hybrid working, with 3 days a week in the office
- 25 days’ holiday a year, plus 8 bank holidays
- 2 paid volunteering days per year
- One month paid sabbatical after 4 years
- Employee loan
- Free gym membership
- Team wellness budget to be active together — set up a yoga class, a tennis lesson or go bouldering

## About Abound

## Company Overview
- **One-liner**: Abound uses AI and Open Banking to provide fair, affordable personal loans to consumers and a white-label lending platform for businesses.
- **Entity Type**: Private (Debt‑funded)
- **Headquarters**: London, England (Commodity Quay, London E1W 1AZ)
- **Founded**: 2021 (launched March 2021)
- **Founders**: Dr. Michelle He (CEO) and Gerald Chappell (COO) – [getabound.com/company/what-we-do](https://www.getabound.com/company/what-we-do)

## Core Business
- **Primary industry**: Consumer lending / Fintech / Lending‑as‑a‑Service
- **Target customers**: B2C (UK individuals seeking loans up to £20k) and B2B (businesses wanting to launch or scale lending products)
- **Mission / purpose**: “Making borrowing fairer for consumers and smarter for lenders.” – [getabound.com](https://www.getabound.com/)

## Products & Services
- **Abound Personal Loans** (B2C): Fast, flexible loans of up to £20,000 with same‑day decisions. Uses Open Banking and AI to assess affordability beyond traditional credit scores.
- **Abound Lending Platform** (B2B): A modular platform that powers underwriting, origination, and collections for partners. Enables faster, lower‑risk lending with AI‑driven risk models.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total loan originations over **£1.5 billion** (since launch) – [getabound.com/company/what-we-do](https://www.getabound.com/company/what-we-do)
- **Lending capacity**: £2.2 billion
- **Notable Investors / Partners**: Loan‑book financing secured from **Citi, Deutsche Bank, Waterfall** and others. Over **15 partners** using the platform.
- **Growth Signals**: Monthly originations at a significant run rate; “Excellent” rating on Trustpilot; expanding into car finance (open role for Lead Product Manager – Car Finance); offices in London, Milton Keynes, Shenzhen, and Madrid.

## Competitive Advantages
- **AI‑powered underwriting** that integrates Open Banking data, delivering **50–70% lower default rates** vs. market benchmarks.
- **Full‑stack lending platform** that serves both consumers and enterprise partners, creating a network effect.
- **Strong debt‑financing partnerships** with global banks, providing capital to scale rapidly.

## Strategic Focus
- **Platform expansion**: Growing the B2B lending‑as‑a‑service business (15+ partners) and entering new product verticals (e.g., car finance).
- **International presence**: Offices in Shenzhen (China) and Madrid (Spain) suggest global ambitions.
- **Continuous AI innovation**: Investing in risk modeling and data science to maintain credit performance edge.

## Why Work Here
- **Equity ownership**: Everyone owns a piece of the company through equity.
- **Benefits**:
  - 30‑day paid sabbatical after every 4 years of service.
  - Skills growth budget (e.g., learning new programming languages, communication skills).
  - Free WellHub membership for physical and mental wellbeing.
  - Free breakfast and snacks in the office; lunch on us every Friday.
  - Employee loan of up to £10,000 (subject to circumstances).
  - Wellness budget for team‑chosen activities (running club, rugby team, etc.).
  - Regular team lunches and social events.
- **Culture**: Customer‑first, move fast but thoughtfully, embrace uncertainty, win as a team, and “all owners” mentality.
- **Offices**: London (primary), Milton Keynes, Shenzhen, Madrid. Hybrid policy not explicitly stated but multiple office locations suggest flexibility.
- **Engineering culture**: Heavy investment in AI, data science, and Python; senior engineering roles advertised across locations.

## Sources
1. [getabound.com – Careers](https://www.getabound.com/company/careers)
2. [getabound.com – What we do](https://www.getabound.com/company/what-we-do)
3. [getabound.com – Homepage](https://www.getabound.com/)
4. [getabound.com – Open roles](https://www.getabound.com/company/careers/open-roles)
5. [uk.linkedin.com – Abound](https://uk.linkedin.com/company/getabound)

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