---
title: 'Collections Advisor at Tamara'
canonical: 'https://feeny.ai/job/collections-advisor-tamara-riyadh-cxka9m3fvdcr'
type: 'job'
last_seen: '2026-10-19'
---

# Collections Advisor at Tamara

- **Company:** Tamara
- **Location:** Riyadh, Saudi Arabia
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.eu.greenhouse.io/tamara/jobs/5005774101

## Job description

About us:

Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.

## About the role

As a Collection Specialist, you will be responsible for managing and recovering overdue payments from customers in the KSA market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities.

## Your Responsibilities

- Attempt 300-350 calls on a daily basis.
- Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments.
- Accurately document all customer interactions and update CRM systems in real-time.
- Escalate unresolved or high-risk cases to the team lead or concerned departments.
- Ensure all communications are compliant with SAMA collection guidelines and Tamara's internal policies.
- Meet daily and monthly collection targets and maintain high customer satisfaction standards.
- Can work as per the defined collection shifts starting as early as 8:00 AM KSA time.
- Should be comfortable working in rotational shifts.

## Your expertise

- Bachelor's degree (preferred but not mandatory).
- 1–2 years of experience in debt collection, customer service, or telecalling roles.
- Good understanding of collection tactics to convince the customer
- Fluency in Arabic and English is mandatory; proficiency in any of these languages Is preferable Hindi, Urdu, or Filipino.
- Strong convincing, persuasion, and problem-solving skills.
- Familiarity with CRM tools and dialer systems is preferred.
- Understanding of MS Excel is strong plus

## What We Offer

- Competitive salary and performance-based incentives.
- Opportunity to work with one of the fastest-growing fintechs in the region.
- Modern workspace, training, and growth opportunities.
- Exposure to multi-national customer interactions and regional collections best practices.

## About Tamara

## Company Overview
- **One-liner**: Tamara is the leading fintech platform in Saudi Arabia and the GCC region, offering Sharia-compliant buy now, pay later (BNPL) and payment solutions through a customer-centric financial super-app.
- **Entity Type**: Private (Series? – Unicorn stage, backed by top investors)
- **Headquarters**: Riyadh, Saudi Arabia (King Abdullah Branch Road, King Salman District)
- **Founded**: 2020
- **Founders**: Not publicly available (company was founded in 2020 by a team; individual founder names not disclosed in provided sources)

## Core Business
- **Primary industry/industries**: Fintech (BNPL, payments, consumer finance)
- **Target customers**: B2C (consumers) and B2B (merchants, from SMBs to global brands)
- **Mission or purpose statement**: “To help people make their dreams come true by building the most customer-centric financial super-app on earth” (from Greenhouse careers page) / “Empower people in their daily lives and revolutionize how they shop, pay, and bank” (from docs.tamara.co)

## Products & Services
For each major offering:
- **Tamara Bundle**: Includes Pay in Full and Split in 2/3/4 payment products – flexible, transparent, no hidden fees or interest.
- **Split in Installments**: Allows customers to split purchase amounts into multiple installments (varies by retail category and ticket size).
- **Pay in Full**: Customers pay the total order value upfront via Tamara, with no added fees or interest.
- **Online & In-store Solutions**: Tamara’s payment methods work both for e-commerce and physical retail.
- **Merchant Services**: Boost conversion and AOV, reduce fraud/credit risk, receive upfront payment while customers pay over time, and manage transactions/returns via a dashboard.

## Market Standing
- **Valuation/Market Cap**: $2.107 billion (as of latest funding round – CB Insights lists valuation at $2.107B, making Tamara Saudi Arabia’s first fintech unicorn)
- **Key Metric**: Total funding raised = $2.107 billion (includes equity and lines of credit; latest round was a Line of Credit - II of $1.4B about 9 months ago)
- **Notable Investors/Partners**: Sanabil Investments (wholly owned by PIF), SNB Capital, Checkout.com, Goldman Sachs, Citi Alternative Investments, Apollo Global Management, W2 Investments, Shorooq Partners (22+ investors total). Key merchant partners: SHEIN, Jarir, noon, IKEA, Amazon.
- **Growth Signals**: Serves millions of users across Saudi Arabia, UAE, and Bahrain; expanding globally with offices in Riyadh, Dubai, Cairo, Vietnam, India, Germany, and remote; strong headcount growth visible in open roles across engineering, data, risk, product, and care.

## Competitive Advantages
- **First-mover & unicorn status** in Saudi Arabia’s fintech space.
- **100% Sharia-compliant** certification by Shariyah Review Bureau – a key differentiator in the region.
- **Strong backing** from PIF-linked investors and global financial institutions.
- **Deep merchant integrations** with top regional and global brands (SHEIN, IKEA, Amazon, etc.).
- **Customer-centric super-app vision** combining payments, shopping, and banking in one platform.

## Strategic Focus
- Build the most comprehensive financial super-app in the GCC, expanding product offerings beyond BNPL (e.g., banking, credit).
- Scale across the region (already in Saudi, UAE, Bahrain) and enter new markets.
- Invest in data, AI, and engineering talent to enhance risk management, personalization, and customer experience.
- Maintain Sharia compliance while innovating payment flexibility.

## Why Work Here
- **Culture highlights**: “Customer Obsessed”, “Ownership”, “Resilience”, “Curiosity”, “One Team, One Mission” – strong emphasis on trust, simplicity, and being “everywhere people need us.”
- **Work policy**: Hybrid/remote options available – offices in Saudi Arabia, UAE, Egypt, Vietnam, India, Germany, plus fully remote roles (per Greenhouse careers page).
- **Notable perks/engineering culture**: “We hire for human qualities, not just skills”; focus on continuous learning, data-informed decision-making, and building scalable systems; global team with diverse backgrounds; roles in engineering (backend, Flutter, QA), data science, risk, product design, and more.
- **Growth opportunity**: As a fast-growing unicorn, employees can have high impact and career acceleration.

## Sources
1. [Greenhouse – Jobs at Tamara](https://job-boards.eu.greenhouse.io/tamara)
2. [Tamara – Life at Tamara](https://tamara.co/en-kw/life-at-tamara)
3. [CB Insights – Tamara Profile](https://www.cbinsights.com/company/tamara)
4. [Tamara Docs – Introduction to Tamara](https://docs.tamara.co/docs/introduction-to-tamara)
5. [Tamara Careers Page](https://tamara.co/en-sa/careers)

## Other roles at Tamara

- [Commercial Operations Intern](https://feeny.ai/job/commercial-operations-intern-tamara-dubai-rbg7zkg9tb4n) — Dubai, United Arab Emirates
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- [Associate Product Manager - Care](https://feeny.ai/job/associate-product-manager-care-tamara-riyadh-hm4bdzcmksad) — Riyadh, Saudi Arabia
- [Merchant Acquisition Specialist](https://feeny.ai/job/merchant-acquisition-specialist-tamara-sharjah-e78j68webzhp) — Sharjah
- [Data Engineering Manager II](https://feeny.ai/job/data-engineering-manager-ii-tamara-riyadh-df5za07adgw5) — Riyadh, Saudi Arabia
- [Data Engineering Manager II](https://feeny.ai/job/data-engineering-manager-ii-tamara-india-q7pggcdeqqp0) — India
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-tamara-india-s93722nb961j) — India
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- [Merchant Retention Lead](https://feeny.ai/job/merchant-retention-lead-tamara-dubai-v4x6tkxytdy3) — Dubai, United Arab Emirates