---
title: 'Collections Agent at Kiwi Financial Inc'
canonical: 'https://feeny.ai/job/collections-agent-kiwi-financial-inc-santo-domingo-f082s4g7m6c2'
type: 'job'
last_seen: '2026-11-05'
---

# Collections Agent at Kiwi Financial Inc

- **Company:** Kiwi Financial Inc
- **Location:** Santo Domingo, Dominican Republic
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/kiwi/0bc85014-cffc-4fb7-86b2-65913ee81bc9

## Job description

## Role Summary

We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations.

## Key Responsibilities

- Make and receive calls, texts, and emails with past-due customers.
- Negotiate payment arrangements and process payments according to policy.
- Explain balances, payments, fees, and payoff amounts clearly.
- Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements.
- Obtain and document proper ACH payment authorizations under NACHA rules.
- Document every interaction accurately in the loan management system.
- Escalate disputes, hardship cases, fraud claims, and complaints to the right team.
- Meet daily productivity and quality goals.

## Qualifications

- 1+ year of experience in collections or customer service, ideally in lending, fintech, or banking.
- Fluent English, written and spoken.
- Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.
- Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff.
- Strong negotiation, empathy, and active listening skills.
- Comfortable working toward daily targets in a fast-paced environment.

Remote - Based in Dominican Republic

## About Kiwi Financial Inc

## Company Overview
- **One-liner**: Kiwi Financial (Kiwi) is a digital fintech platform that provides personal loans and credit-building tools specifically designed for U.S. Hispanic consumers with limited or no credit history.
- **Entity Type**: Private (funding stage: Series A + debt facilities)
- **Headquarters**: San Juan, Puerto Rico (with additional offices in New York, NY)
- **Founded**: 2020
- **Founders**: Mariano Sanz and Alexander Schachter

## Core Business
- **Primary industry**: Consumer Finance / Fintech
- **Target customers**: B2C – U.S. Hispanic consumers who are underbanked or have thin credit files
- **Mission**: To empower Latinos by providing tools and resources to establish credit, access capital, and save money.

## Products & Services
- **[Kiwi Personal Loans]**: Unsecured personal loans up to $3,000 with flexible installment payments. The application and account management are 100% digital. Payments are reported to all three major credit bureaus (TransUnion, Experian, Equifax), helping customers build credit history. The platform uses 256-bit SSL encryption for security. [kiwicredito.com](https://www.kiwicredito.com/en)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$190.93M**, including a $100M credit facility from Community Investment Management (CIM) closed in November 2025, a $7.8M Series A co-led by LIP Ventures Boutique and Advent-Morro Equity Partners in June 2025, and earlier seed rounds totaling $8M. [cbinsights.com](https://www.cbinsights.com/company/kiwi-financial)
- **Notable Investors/Partners**: Community Investment Management (CIM), Advent-Morro Equity Partners, Neer Venture Partners, Independent Capital, Invariantes Fund, LIP Ventures Boutique.
- **Growth Signals**: Served over **100,000 consumers** to date; headcount grew **+20.7% YoY** (conflicting reports: LinkedIn shows ~59 employees, Built In shows 101); expanding into additional U.S. states; planning to launch new products (savings, spending tools); partnership with CIM signals strong institutional confidence. [linkedin.com](https://www.linkedin.com/company/kiwi-credito) [builtin.com](https://builtin.com/company/kiwi-kiwicreditocom)

## Competitive Advantages
- **Niche focus**: Exclusively targets the U.S. Latino market, which represents nearly 20% of the U.S. population and contributes over $4 trillion to the economy annually, yet remains vastly underserved by mainstream banks.
- **AI-driven underwriting**: Uses alternative data and AI to evaluate creditworthiness for consumers with no traditional credit history, enabling approvals where others decline.
- **Credit building**: Reports loan payments to all three credit bureaus, directly helping customers establish a credit score while accessing capital.
- **Proven playbook**: Founders adapted successful credit-building models from emerging markets (Dominican Republic) to the U.S. Hispanic demographic.

## Strategic Focus
- **Geographic expansion**: Entering new U.S. states to reach more underserved communities.
- **Product expansion**: Building a full financial platform beyond loans – including savings and spending tools – to deepen customer engagement and economic mobility.
- **AI infrastructure**: Scaling AI capabilities to improve underwriting, customer experience, and operational efficiency (evidenced by active hiring for Senior AI Platform Engineer roles). [jobs.ashbyhq.com](https://jobs.ashbyhq.com/kiwi)

## Why Work Here
- **Mission-driven**: Opportunity to work on financial inclusion for a fast-growing, underserved demographic with tangible social impact.
- **Remote-friendly**: Offers remote work options with physical offices in New York, NY (onsite) and San Juan, Puerto Rico. Employees are distributed across 8 countries (Colombia, Dominican Republic, Argentina, Mexico, Puerto Rico, etc.).
- **Engineering culture**: Emphasis on AI, platform engineering, and data science; active hiring for senior technical roles (Senior Platform Engineer, Senior AI Platform Engineer).
- **Growth trajectory**: Young company (founded 2020) with strong funding, rapid headcount growth, and clear product roadmap – ideal for those seeking high-impact roles in a scaling fintech.
- **Diverse team**: Multicultural workforce with leadership from Dominican Republic, Argentina, and Puerto Rico; talent sourced from companies like Mercado Libre, Scotiabank, and Platzi.

## Sources
1. [kiwicredito.com](https://www.kiwicredito.com/en) – Company website (product details, mission)
2. [cbinsights.com](https://www.cbinsights.com/company/kiwi-financial) – Funding history, headquarters, investors
3. [builtin.com](https://builtin.com/company/kiwi-kiwicreditocom) – Careers, culture, headcount, office locations
4. [linkedin.com](https://www.linkedin.com/company/kiwi-credito) – Employee count, growth, recent hires, locations
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/kiwi) – Active job postings (Senior AI Platform Engineer, etc.)

## Other roles at Kiwi Financial Inc

- [Compliance Analyst](https://feeny.ai/job/compliance-analyst-kiwi-financial-inc-santo-domingo-pxb4j5sem4ws) — Santo Domingo, Dominican Republic
- [Credit Dispute Analyst](https://feeny.ai/job/credit-dispute-analyst-kiwi-financial-inc-santo-domingo-ge77yth916br) — Santo Domingo, Dominican Republic
- [Credit Dispute Lead](https://feeny.ai/job/credit-dispute-lead-kiwi-financial-inc-santo-domingo-p6qtw5s86m4q) — Santo Domingo, Dominican Republic
- [Collections Agent](https://feeny.ai/job/collections-agent-moniepoint-lagos-xffefz1aj038) — Lagos, Nigeria