---
title: 'Collections Agent at Liberis'
canonical: 'https://feeny.ai/job/collections-agent-liberis-nottingham-wwbhdchz0wzx'
type: 'job'
last_seen: '2026-09-11'
---

# Collections Agent at Liberis

- **Company:** Liberis
- **Location:** Nottingham, United Kingdom
- **Posted:** 2026-04-14
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/liberis/jobs/7814540

## Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The team

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market!

Who are you?

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.

## Responsibilities

- Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
- Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
- Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
- Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
- Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
- Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
- Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.

We think you’ll need

We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:

- Fluency in the English language and one additional (German, Czech or Slovak).
- Demonstrated experience within a collections team, preferably in SME collections.
- A proven ability to self-manage and prioritise tasks effectively.
- Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
- High level of integrity in all actions and decisions.
- Proficiency in Excel.
- Keen attention to detail to ensure accuracy and precision in all tasks.
- Ability to identify and propose improvements to processes and procedures.

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

## #LI-CG1

## About Liberis

## Company Overview
- **One-liner**: Liberis is a global embedded finance platform that enables platforms to offer contextual funding solutions to small businesses, co-creating products that integrate seamlessly into partner ecosystems.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: London, United Kingdom
- **Founded**: 2007
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial Services (Embedded Finance / Fintech)
- **Target customers**: B2B – platforms including vertical SaaS providers, marketplaces, payment processors, and payment companies
- **Mission or purpose**: To deliver contextual finance that helps small businesses grow at every stage, co-created with partners and embedded in their ecosystems.

## Products & Services
- **Embedded Funding Solutions**: A suite of financing products (e.g., revenue-based financing, merchant cash advances) ranging from $500 to $1M+, with flexible repayment aligned to business performance. Products are API-driven and can be configured, launched, and scaled across 15 markets without requiring further platform integration.
- **Partner Platform**: A single integration that allows partners to offer multiple funding products, with features like a 4-click application, instant decisions, and funds delivered in seconds.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding: $449.5M (across 9 rounds, including debt financing) | Annual Revenue: $32.0M
- **Notable Investors/Partners**: Over 40 global partners (specific investor names not disclosed in provided sources). Debt financing rounds from undisclosed institutional investors.
- **Growth Signals**: Headcount of 246 employees (+14.7% YoY); reaches 1.5 million SMBs globally; 77% of customers saw revenue growth post funding; operates in 15 markets across UK, US, Sweden, India, Germany, Australia, and more.

## Competitive Advantages
- **True partnership and co-creation**: Solutions are designed around each partner’s brand, technology, and merchant needs, not off-the-shelf.
- **Deep merchant understanding**: Data-led intelligence reads merchant rhythm to deliver right-time offers based on real signals.
- **Flexible, API-driven architecture**: Platforms can add new products over time with minimal integration effort.
- **Global reach**: Proven ability to launch and scale embedded finance in 15 markets with a single integration.

## Strategic Focus
- **Embedded finance expansion**: Continue co-creating new funding products and entering new markets.
- **Measurable growth loop**: Track platform impact on activation, retention, and GMV through partner dashboards.
- **Product innovation**: Leverage existing five funding solutions and design new ones based on partner and merchant needs.

## Why Work Here
- **Flexible working**: Full-time remote or hybrid options; can work from anywhere in the world for 60 days per year.
- **Learning & development**: £1,000 annual learning fund per employee.
- **Wellbeing**: Partnership with mental health platform Unmind.
- **Parental leave**: 20 weeks fully paid leave.
- **Sabbatical**: Up to 3 months after 2 years of continuous service.
- **Culture**: Emphasises empathy, owning outcomes, and open communication. DEIB council drives initiatives on parenting, mental health, etc.
- **Offices**: London (HQ), Atlanta, Stockholm, Munich, Nottingham, Mumbai.
- **Team activities**: Weekly football and netball squads, sports socials.

## Sources
1. [liberis.com](https://www.liberis.com/)
2. [liberis.com/careers](https://www.liberis.com/careers)
3. [liberis.com/about-us](https://www.liberis.com/about-us)
4. [job-boards.greenhouse.io/liberis](http://job-boards.greenhouse.io/liberis)
5. [linkedin.com/company/liberis1](https://www.linkedin.com/company/liberis1)

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