--- title: 'Collections Agent at Moniepoint' canonical: 'https://feeny.ai/job/collections-agent-moniepoint-lagos-xffefz1aj038' type: 'job' last_seen: '2026-11-07' --- # Collections Agent at Moniepoint - **Company:** Moniepoint - **Location:** Lagos, Nigeria - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-11-07 - **Apply:** https://job-boards.eu.greenhouse.io/moniepoint/jobs/4936766101 ## Job description ## Who we are Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria. Job Title: Collection Agent Location: Lekki Phase 1 (Onsite) Employment Status: Outsourced Roles & Responsibilities The Collections Agent is responsible for managing delinquent loan accounts and recovering outstanding payments through structured customer engagement across approved communication channels. The role focuses on early-stage and mid-stage arrears management, ensuring high recovery rates while maintaining compliance with internal policies and regulatory guidelines. The officer is expected to meet daily productivity and recovery targets while delivering professional and compliant customer interactions. - Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments. - Contact customers via approved communication channels to negotiate repayment and secure commitments. - Accurately document all customer interactions, agreements, and case updates in the system. - Monitor and follow up on Promise-to-Pay (PTP) commitments to ensure conversion and reduce rollovers. - Escalate high-risk or unresolved accounts in accordance with internal recovery and escalation policies. - Meet daily, weekly, and monthly recovery and productivity targets. - Ensure compliance with regulatory guidelines, call frequency rules, and internal collections policies. - Maintain professional conduct and deliver customer-focused communication at all times. ## Requirements - 1–2 years’ experience in loan collections, credit control, or call center operations (preferred). - Strong negotiation, persuasion, and objection-handling skills. - Excellent verbal communication and interpersonal skills. - Experience working with CRM, loan management, or call management systems is desirable. - Ability to follow structured workflows and operating procedures. - Good attention to detail. - Customer-focused, professional, and resilient under pressure. - Willingness to support different operational functions as required. - High level of integrity and confidentiality when handling customer data. - Preferred candidate must reside around the environs of Lekki Phase 1. ## What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process - A preliminary phone call with the recruiter. - An interview with the operations lead. - A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. ## About Moniepoint ## Company Overview - **One-liner**: Moniepoint provides an all-in-one payments, banking, credit, and business management platform for businesses and their customers in emerging markets, primarily Nigeria and Africa. - **Entity Type**: Private (backed by major global venture capital funds) - **Headquarters**: London, UK (with offices in Lagos, Nairobi, and the US) - **Founded**: 2015 - **Founders**: Not publicly listed on the main site; the company is the parent of TeamApt Ltd and Moniepoint MFB ## Core Business - **Primary industry/industries**: Fintech, Financial Services, Payments, Banking, Credit - **Target customers**: B2B (primarily Micro, Small, and Medium Enterprises (MSMEs) and their employees and customers), B2C (individuals) - **Mission or purpose statement**: "Financial happiness for every African, everywhere" ## Products & Services - **Payments**: Digital payment acceptance infrastructure and distribution networks that democratise payment acceptance, including POS terminals. Moniepoint is Nigeria’s largest offline merchant acquirer, powering most of the country's POS transactions. - **Credit**: Loans to business owners based on transaction history (not collateral) to help finance inventory and expand businesses. - **Banking**: Business and personal banking solutions enabling instant transactions, bill payments, and financial management. - **Business Management**: Operational tools like expense cards, accounting, and book-keeping solutions for businesses. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total Funding - The company has raised significant capital from top-tier investors. It processes over $17 billion in Total Payment Volume (TPV) monthly and supports over 10 million customers (business and individual accounts) and 4 million active merchants. - **Notable Investors/Partners**: QED, British International Investment (BII), FMO, LeapFrog Investments, and other leading global venture capital funds. - **Growth Signals**: Named "Africa's fastest growing financial institution" (2023-2025). Processes $12-17 billion monthly through digital payment channels. Serves 60 million unique cards on its POS terminals each quarter. Has a network of 40,000 field agents. ## Competitive Advantages - **Integrated "Operating System"**: Moniepoint has built a fully integrated, end-to-end platform tailored specifically to Nigeria’s informal and cash-reliant economy. This is a massive moat. - **Hybrid Model**: A unique combination of advanced technology, a nationwide agent network (40,000 field agents), and widespread POS terminal deployment that enables financial access even in rural areas. - **Data-Driven Credit**: Offers loans based on transaction history rather than collateral, unlocking credit for the underserved. Roughly a third of its MSME customers are receiving loans for the first time. - **Market Dominance**: As Nigeria's largest merchant acquirer, it has a deep, defensible network effect. ## Strategic Focus - **Deepening Financial Inclusion**: Continuing to expand access to payments, credit, and banking for underbanked populations and MSMEs across Africa. - **Scaling the Platform**: Growing the number of merchants, agents, and individual customers on its all-in-one platform. - **Product Expansion**: Adding more business management and operational tools to become the "operating system" for African businesses. ## Why Work Here - **Culture**: Described as a "dream team" culture with values of **Technical Depth, Empathy, Integrity, Grit, No Ego, and Candour**. The company emphasizes a flat organizational structure where "every voice matters" and "everyone is an extension of our team." - **Work Model**: Moniepoint Inc. is a fully remote tech company with a diverse workforce worldwide. (Note: Some roles may be location-specific, e.g., Lagos or Nairobi). - **Perks & Benefits**: Competitive salary, health insurance, pension, paid leave days, mental health & crisis support, team building activities, and "Dope Merch!" The work is described as a "portfolio of projects that matter." - **Interview Process**: A multi-stage process including a Preliminary Phone Screen, a Technical Assessment/Case Study, a Panel Interview, and an Executive/Final Interview. ## Sources 1. [Moniepoint.com](https://www.moniepoint.com/) 2. [Moniepoint Careers Page](https://job-boards.eu.greenhouse.io/moniepoint) 3. [Moniepoint Culture Page](https://www.moniepoint.com/culture) 4. [LeapFrog Investments - Moniepoint](https://leapfroginvest.com/company/moniepoint/) ## Other roles at Moniepoint - [Performance Marketing Manager](https://feeny.ai/job/performance-marketing-manager-moniepoint-portugal-er8yp7crk73e) — Portugal - [Offline Customer Support Officer (Katsina)](https://feeny.ai/job/offline-customer-support-officer-katsina-moniepoint-katsina-a0vwp094wd62) — Katsina, Nigeria - [Inventory Support Officer - South South](https://feeny.ai/job/inventory-support-officer-south-south-moniepoint-rivers-k7vcxdajpnyk) — Rivers, Nigeria / South South, Nigeria - [Hardware Quality Assurance Officer - South South](https://feeny.ai/job/hardware-quality-assurance-officer-south-south-moniepoint-south-south-8ejc8mqdpk0y) — South South, Nigeria - [Packaging Officer (Abuja)](https://feeny.ai/job/packaging-officer-abuja-moniepoint-abuja-hc8bwz571y30) — Abuja, Nigeria - [Workforce Business Partner (South South)](https://feeny.ai/job/workforce-business-partner-south-south-moniepoint-south-south-tsfqt2rsm16y) — South South, Nigeria - [Workforce Business Partner (South East)](https://feeny.ai/job/workforce-business-partner-south-east-moniepoint-south-east-xva8fydhvpn7) — South East, Nigeria - [Workforce Business Partner (North West)](https://feeny.ai/job/workforce-business-partner-north-west-moniepoint-north-west-0geftgqreve3) — North West, Nigeria - [Workforce Business Partner (North Central)](https://feeny.ai/job/workforce-business-partner-north-central-moniepoint-north-central-rcg9jjjh3kpz) — North Central, Nigeria - [Workforce Business Partner (Lagos)](https://feeny.ai/job/workforce-business-partner-lagos-moniepoint-lagos-n80wf4b8k5se) — Lagos, Nigeria