---
title: 'Collections Agent at Nelo'
canonical: 'https://feeny.ai/job/collections-agent-nelo-mexico-city-mb1pj72n9y3z'
type: 'job'
last_seen: '2026-09-10'
---

# Collections Agent at Nelo

- **Company:** Nelo
- **Location:** Mexico City, Mexico
- **Compensation:** $19k–$25k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-07
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/nelo/ab06d9eb-ed43-4893-87c7-901190f42823

## Job description

Collections Agent (CDMX)

## About the Company

Nelo is a leading fintech in Mexico reimagining credit to expand consumer buying power. Founded in 2019 by former Uber international growth team leads Kyle Miller and Stephen Hebson, Nelo offers credit cards, BNPL loans, bill payments, and its own marketplace — all under one app — designed from first principles for a mobile-first, real-time payments world. With $100M in annual revenue, $1B in annualized GMV, and $140M+ raised in equity and debt, Nelo is one of the most capital-efficient consumer fintech companies in Latin America. The company is profitable — positive operating profit in both 2024 and 2025. It runs lean and technical: 60 employees, 8 engineers, with AI driving underwriting, collections, and operations.

- HQ: Mexico City, Mexico; commercial and people operations in New York City
- Founded: 2019
- Team size: 60 FTEs
- Open roles: 10+
- Website: [nelo.mx](http://nelo.mx)
- Stage: Post-Series A; $100M credit facility (Victory Park Capital, 2022); profitable
- Benefits: 401k, open PTO, medical, dental, vision, STD, LTD, fertility

Company values:

- Be your best selves: ambition, hard work, intellectual curiosity
- Everyone is an owner: all employees receive equity including customer support; 10-year option expiration; equity refreshers
- Customer first: product decisions grounded in customer benefit
- Open and honest communication: quarterly financials and board presentations shared company-wide; low tolerance for bureaucracy or gossip
- Move fast, learn fast: hundreds of experiments run monthly; rigorous experimentation culture

## About the Job

You'll join our collections team to recover early-stage delinquent accounts. You work a curated set of customer accounts. You call from a flexible script. You document what works and what does not. Your job is to be on the calls. You reach customers, understand their situation, and negotiate agreements that get accounts back on track. You track your results and share what you learn with the team.

## What You'll Do

- Call customers in early delinquency (15–30 days past due).
- Use a script as your starting point. Adapt the conversation based on the customer.
- Log each call in our system. Document offers, agreements, and rejection reasons.
- Report weekly metrics to our Operations team: calls, contacts, agreements, recoveries in pesos.
- Join team retrospectives. Share what arguments landed and where negotiations broke down.

## What We're Looking For

- Proven phone collections experience in Mexico. Minimum 1 year of experience in a contact center or collections team. (Non-negotiable.)
- Comfort speaking from a script, with the ability to adapt when a customer pushes back.
- An operator mindset. You solve problems without constant supervision.
- Immediate availability. Ideally you start within the next 15 days.

Contract & Terms

- Duration: 2–3 months. Possible extension if results warrant it.
- Location: CDMX. Office-based (Roma Norte) (4 days a week in office)
- Hours: Full time. Monday to Friday, 9am–6pm (may rotate as needed).
- Compensation: $18,000–$25,000 MXN monthly base.

## About Nelo

## Company Overview
- **One-liner**: Nelo provides buy now, pay later (BNPL) credit solutions for purchases, bill payments, and cash withdrawals to Mexican consumers via its mobile app.
- **Entity Type**: Private (line of credit stage; total raised $123M)
- **Headquarters**: Mexico City, Mexico (Avenida Paseo de la Reforma 296, Col. Juárez)
- **Founded**: 2019
- **Founders**: Not publicly disclosed from available search results

## Core Business
- **Primary industry**: Financial services – consumer credit / BNPL / fintech
- **Target customers**: B2C – primarily Mexican consumers seeking credit to buy products, pay utilities, or access cash in biweekly installments
- **Mission/purpose**: Enable financial access for underserved populations; simplify credit through mobile-first technology

## Products & Services
- **BNPL (Buy Now, Pay Later)**: Credit for in-app purchases at online and physical stores; pay in biweekly installments (“quincenas”) with zero interest.
- **Bill Payments (“Servicios y recargas”)**: Pay CFE (electricity), water, gas, internet bills, and mobile recharges in installments via the app.
- **Cash Withdrawals**: Withdraw cash against credit limit from partner ATMs/locations.
- **Nelo VIP Physical Card**: Plastic card for VIP users to spend at any merchant accepting card payments.
- **Credit History Building**: Nelo reports payments to credit bureaus, helping users build a formal credit history.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key funding**: Total raised $123M, including a $100M debt facility / line of credit from Victory Park Capital (announced March 2024)
- **Notable investors**: Victory Park Capital, Crossbeam Venture Partners, Susa Ventures, Homebrew, Primer Capital, and 16+ others
- **Growth signals**: Over 35 million credits granted; 2+ million users; recent partnership with Paymentology to boost financial inclusion; rapid headcount growth across Mexico City and New York offices

## Competitive Advantages
- **First-mover focus on “quincenas”** – biweekly payment model aligned with Mexican pay cycles
- **Deep integration with local payment infrastructure** (Google Wallet, bill payment systems)
- **Data-driven credit scoring** using alternative data to serve the underbanked
- **Small, agile team** that ships quickly and operates as “AI First” (from career page)

## Strategic Focus
- **Expand product ecosystem** (physical card, cash, services beyond retail)
- **Scale credit line and improve underwriting** to manage risk while growing loan book
- **Expand in Mexico** and potentially other Latin American markets
- **Continue hiring across data, engineering, and risk** to support growth (open roles in NYC and CDMX)

## Why Work Here
- **Culture**: “Small team, big results” – every employee is an equity holder; everyone is empowered to ship code (including non-engineering roles)
- **Locations**: Hybrid/remote-friendly with offices in Mexico City (CDMX) and New York City; team-wide meetups at least twice a year
- **Notable perks**: Equity for all, focus on personal growth, “AI First” approach, and a high degree of ownership
- **Engineering culture**: Ship fast, iterate, and learn; roles include Senior Software Engineer, Data Scientist, and Senior Security Engineer

## Sources
1. [nelo.mx (Homepage)](https://www.nelo.mx/es)
2. [nelo.mx (Careers Page)](https://www.nelo.mx/en/trabaja-en-nelo)
3. [jobs.ashbyhq.com (Open Positions)](https://jobs.ashbyhq.com/nelo)
4. [cbinsights.com (Company Profile)](https://www.cbinsights.com/company/nelo)

## Other roles at Nelo

- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-nelo-mexico-city-rdvx7tz6atwf) — Mexico City, Mexico
- [Frontend Engineer](https://feeny.ai/job/frontend-engineer-nelo-mexico-city-kyf3p6bd7wxw) — Mexico City, Mexico
- [Member of Technical Staff - Head of Fraud](https://feeny.ai/job/member-of-technical-staff-head-of-fraud-nelo-new-york-xdcea5jrhbmf) — New York, NY
- [Senior Security Engineer](https://feeny.ai/job/senior-security-engineer-nelo-mexico-city-z1ghd0g67wqb) — Mexico City, Mexico
- [Lead Recruiter / Principal](https://feeny.ai/job/lead-recruiter-principal-nelo-new-york-y9kp3acjxw3d) — New York, NY
- [Data Scientist (Machine Learning)](https://feeny.ai/job/data-scientist-machine-learning-nelo-new-york-9bfzpbheqrpe) — New York, NY
- [Data Scientist (NYC, L5/L6)](https://feeny.ai/job/data-scientist-nyc-l5-l6-nelo-new-york-jheecfeah73h) — New York, NY
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-nelo-mexico-city-15pznxtfrpkz) — Mexico City, Mexico
- [Collections Agent](https://feeny.ai/job/collections-agent-above-lending-remote-2z8n5zaem155)
- [Collections Agent](https://feeny.ai/job/collections-agent-liberis-nottingham-wwbhdchz0wzx) — Nottingham, United Kingdom