---
title: 'Collections Associate at Salary Finance'
canonical: 'https://feeny.ai/job/collections-associate-salary-finance-mumbai-1ca3hvcn330j'
type: 'job'
last_seen: '2026-10-15'
---

# Collections Associate at Salary Finance

- **Company:** Salary Finance
- **Location:** Mumbai, India
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/salaryfinance/jobs/8239038

## Job description

## About Salary Finance

Salary Finance is a leading global FinTech platform. We support a community of 4M employees across 575 clients (including 20% of the FTSE 100) in the UK and US, providing a suite of financial employee benefits that help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, and financial education. We have a team of 200 brilliant and passionate colleagues across 3 countries, backed by great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London, Virgin Money) with £100M in equity and £500M in debt funding raised to date.

We were co-founded by entrepreneurs Asesh Sarkar (CEO), Daniel Shakhani, and former Head of Google UK and Ireland Dan Cobley (Chairman), and are authorised by the FCA.

## The Role

We are looking for a Collections Associate to join our Customer Operations team. The ideal candidate will have previous experience in frontline collections and be confident handling customers across multiple channels, while balancing effective collections strategies with a customer-focused approach.

You will be responsible for managing collections-related enquiries via Email and Live Chat, supporting the back-office processes that underpin the collections function, and ensuring all interactions and records are handled accurately, empathetically, and in line with regulatory and internal requirements.

Key Responsibilities:

- Manage frontline Collections operations, including customer accounts in arrears and repayment-related enquiries.
- Handle customer enquiries across Email and Live Chat, providing clear, accurate, and empathetic support.
- Apply appropriate collections strategies and processes within a FinTech or financial services environment.
- Support customers experiencing financial difficulty or vulnerability, following appropriate vulnerability and affordability processes.
- Identify and respond appropriately to financial hardship, vulnerability, and potential customer risk indicators.
- Issue legal notices and collections-related documentation in line with regulatory and internal requirements.
- Manage shared inboxes, ensuring customer emails are actioned professionally and within SLA.
- Maintain accurate and comprehensive customer account records, case notes, and communications within internal systems.
- Use CRM and case management tools to manage customer interactions, account updates, and follow-ups.
- Support the preparation and maintenance of collections reports, trackers, and documentation.
- Assist with monitoring inactive and underperforming accounts.
- Work collaboratively with internal teams to resolve complex collections cases and customer queries.
- Ensure all customer interactions comply with regulatory requirements, company policies, data protection standards, and collections procedures.
- Identify opportunities to improve customer journeys and contribute to process and knowledge improvements.
- Demonstrate ownership of cases, ensuring appropriate follow-up and timely resolution.
- Consistently meet quality, productivity, customer experience, and operational targets.

What we're looking for:

- Previous experience in frontline Collections operations, preferably within FinTech, banking, lending, or financial services.
- Strong understanding of collections strategies, arrears management, and customer repayment journeys.
- Experience handling customers through Email and Live Chat.
- Good understanding of supporting vulnerable customers and customers experiencing financial hardship.
- Previous experience using CRM/case management systems.
- Comfortable managing back-office collections processes, documentation, and reporting alongside customer contact.
- Strong written and verbal communication skills, with the ability to explain complex information clearly.
- Strong attention to detail and a commitment to maintaining accurate customer records.
- Ability to handle sensitive or challenging customer conversations with empathy, professionalism, and confidence.
- Strong problem-solving and decision-making skills.
- A collaborative team player who is willing to support colleagues and take ownership of shared objectives.
- Comfortable working in a fast-paced, technology-driven environment and adapting to changing processes.
- Basic to intermediate Excel skills.

What success looks like:

Success in this role means consistently delivering effective collections outcomes while maintaining a high standard of customer care, quality, compliance, and operational performance.

## What we can offer you

- Be part of the World’s Leading Digital Venture Builder
- Have the opportunity to be a part of and learn from the incredible diverse talent in BC
- Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI
- A fun and open, if a little cricket obsessed, atmosphere – we own the Rajasthan Royals IPL team!
- 24 days of annual leave &10 public holiday days
- Private Medical for you and your immediate family & Life Insurance for yourself

## About Salary Finance

## Company Overview
- **One-liner**: Salary Finance partners with employers to provide salary-linked financial products—affordable loans, earned wage access, savings, and financial education—to improve employees’ financial wellbeing.
- **Entity Type**: Private (subsidiary of FinFit, LLC; acquired in April 2023) [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Headquarters**: London, United Kingdom [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Founded**: 2015 [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/)
- **Founders**: Founded by the former Head of Google UK & Ireland, a former banking consultant, and a social impact entrepreneur (names not publicly disclosed in available sources) [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/)

## Core Business
- **Primary industry**: Financial Services / Fintech – employee financial wellbeing
- **Target customers**: B2B2C – partners with employers (600+ employers, serving 4.5 million employees across the UK and US) [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/)
- **Mission**: "Help millions of people around the world become financially healthier and happier." [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/)

## Products & Services
- **Borrow (Affordable Loans)**: Salary-linked loans with higher acceptance rates and lower interest than traditional lenders; repayments taken directly from salary [salaryfinance.com](https://www.salaryfinance.com/uk/)
- **Advance (Earned Wage Access)**: Access already-earned pay when needed to cover unexpected bills or spread costs throughout the month [salaryfinance.com](https://www.salaryfinance.com/uk/)
- **Save (Savings)**: Automate savings by linking contributions to salary, including participation in the UK government’s Help to Save scheme [salaryfinance.com](https://www.salaryfinance.com/uk/)
- **Financial Education**: Accessible resources to improve financial literacy and wellbeing [salaryfinance.com](https://www.salaryfinance.com/uk/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company; acquired by FinFit in April 2023 for an undisclosed amount)
- **Key Metric**: Annual revenue ~$16.8M; Total funding raised $748.8M (across 8 rounds, including Series B & C led by Blenheim Chalcot and Legal & General) [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Notable Investors/Partners**: Blenheim Chalcot, Legal & General (primary investors); acquired Neyber in 2020 [salaryfinance.com](https://www.salaryfinance.com/uk/about-us/) [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Growth Signals**: Serving 600+ employers and 4.5M employees; recognised with multiple industry awards for financial education and innovation; headcount of 120 (down ~4.7% YoY) but still actively hiring (Senior Software Engineer, Customer Service Associate) [linkedin.com](https://www.linkedin.com/company/salaryfinance) [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)

## Competitive Advantages
- **Employer-channel model**: Products embedded in payroll reduces credit risk and allows lower interest rates compared to consumer lenders.
- **Social-purpose focus**: Mission-driven brand that resonates with employers wanting to support employee wellbeing.
- **Proven backers**: Backed by Blenheim Chalcot (experienced fintech builder) and Legal & General (major financial institution).
- **Regulatory alignment**: Products designed to be responsible and transparent, with salary-linked repayments that prevent missed payments and help improve credit scores [salaryfinance.com](https://www.salaryfinance.com/uk/)

## Strategic Focus
- Deepen financial wellbeing offerings across existing employer partners and expand geographic reach (currently operating in 9 countries including US, India, Australia).
- Continue developing integrated payroll-based tools for savings, earned wage access, and debt consolidation.
- Leverage parent company FinFit’s US presence to grow in the North American market [linkedin.com](https://www.linkedin.com/company/salaryfinance)

## Why Work Here
- **Culture**: Collaborative and entrepreneurial team driven by social purpose. Values: humble, united, empathetic, dedicated, responsible, fearless [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)
- **Work Policy**: Office-first with up to one day per week working from home; modern purpose-built office at Scale Space, White City (London) [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)
- **Benefits**: 25 days holiday + birthday off, company bonus scheme, pension, life assurance, annual allowance for medical/health/dental/gym, cycle-to-work, peternity leave, volunteer days, regular socials [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)
- **Glassdoor Rating**: 3.7/5 (141 reviews) – work-life balance 3.6, compensation 3.4, culture 3.7 [linkedin.com](https://www.linkedin.com/company/salaryfinance)
- **Current Openings**: Senior Software Engineer (salary ~£71k) and Customer Service Associate [linkedin.com](https://www.linkedin.com/company/salaryfinance) [greenhouse.io](http://job-boards.greenhouse.io/salaryfinance)

## Sources
1. [greenhouse.io - Careers page](http://job-boards.greenhouse.io/salaryfinance)
2. [salaryfinance.com - About Us](https://www.salaryfinance.com/uk/about-us/)
3. [salaryfinance.com - Products page](https://www.salaryfinance.com/uk/)
4. [linkedin.com - Company profile](https://www.linkedin.com/company/salaryfinance)

## Other roles at Salary Finance

- [Customer Service Associate](https://feeny.ai/job/customer-service-associate-salary-finance-mumbai-681t86kyv1hp) — Mumbai, India
- [Collections Associate](https://feeny.ai/job/collections-associate-blenheim-chalcot-india-mumbai-fk4znpy37yd2) — Mumbai, India
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