--- title: 'Collections Call Center Representative at Global Lending Services' canonical: 'https://feeny.ai/job/collections-call-center-representative-global-lending-services-greenville-negpny2yt2q6' type: 'job' last_seen: '2026-09-07' --- # Collections Call Center Representative at Global Lending Services - **Company:** Global Lending Services - **Location:** Greenville, SC - **Compensation:** $17/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/glsllc/0cb4249e-c167-44c6-b633-034f4c37923b ## Job description Quick Facts Compensation: $17.25/hr plus monthly performance bonuses Onsite: Greenville, SC Schedule: Fixed 40 hours/week - Regular, predictable attendance required No Sundays One night shift per week (12:00PM - 8:00PM) Every 4th rotating Friday (9:00AM - 7:00PM) Every 4th rotating Saturday (8:00AM -12:00PM) During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM) Who We're Looking For We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you: Have collections, auto finance, banking, lending, call center, or customer service experience Are comfortable discussing payment obligations and negotiating resolutions Can remain professional when handling challenging customer conversations Ask thoughtful questions and actively listen to understand customer situation Are organized, detail-oriented, and able to manage multiple priorities Are motivated by goals, performance metrics, and bonus opportunities ## What You'll Do - Manage a portfolio of delinquent auto loan accounts - Contact customers to discuss payment options and resolve delinquency - Negotiate payment arrangements and other account solutions - Research customer information and assist with loss mitigation activities - Document customer interactions accurately in company systems - Meet or exceed performance and quality expectations ## What You'll Bring - High school diploma or equivalent - Strong communication and customer service skills - Ability to manage conflict and build rapport with customers - Strong attention to detail and organizational skills - Proficiency with computers and the ability to learn new systems quickly - Previous collections or auto finance experience preferred Work Environment - This role is phone- and computer-based, requiring the employee to be seated for extended periods. - Frequent speaking and close visual work, including reading data, screens, and documents. ## Benefits and Perks - Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability - 401K with employer match and 100% immediate vesting - Paid Time Off (PTO) and paid company holidays to help you balance work and personal life - Paid Volunteer Time Off (VTO) Annually - Tuition Reimbursement - Parental Leave - Business casual work environment ## About GLS - Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies. 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) ## Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) ## About Global Lending Services ## Company Overview - **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide. - **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025) - **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan) - **Founded**: 2011 (per LinkedIn; some sources cite 2012) - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment) - **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships) - **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities. ## Products & Services - **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors. - **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms. ## Market Standing - **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed. - **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion. - **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.” - **Growth Signals**: - Inc. magazine’s Fastest Growing Company nine times in a decade. - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method. - Acquisition by Sixth Street signals a major growth phase and access to additional capital. ## Competitive Advantages - **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds. - **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers. - **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat. - **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention. ## Strategic Focus - **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance. - **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency. - **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum. ## Why Work Here - **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality. - **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations. - **Benefits**: - Competitive salaries with annual increases and bonus incentives. - 401(k) matching. - Tuition reimbursement. - Medical insurance with 90% of employee costs covered. - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO). - Parental leave (up to 8 weeks paid bonding time). - Family and medical leave. - **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement. ## Sources 1. [glsauto.com](https://glsauto.com/) – Company homepage 2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page 3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page 4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile 5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement 6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page ## Other roles at Global Lending Services - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-west-dallas-5v9bawyja0y3) — West Dallas - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-boston-hfq9n7gt2rye) — Boston, MA - [Training Specialist II](https://feeny.ai/job/training-specialist-ii-global-lending-services-tempe-stvyq20xqpjp) — Tempe, AZ - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-phoenix-qxtkewbz4fwk) — Phoenix, AZ - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-global-lending-services-tempe-7syzedsq94ra) — Tempe, AZ - [Call Center Manager](https://feeny.ai/job/call-center-manager-global-lending-services-greenville-aa2wa311eac8) — Greenville, SC - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-global-lending-services-greenville-thrdq22wekw5) — Greenville, SC - [Operations Analyst](https://feeny.ai/job/operations-analyst-global-lending-services-greenville-jw4943s14nx3) — Greenville, SC - [Inside Sales Specialist](https://feeny.ai/job/inside-sales-specialist-global-lending-services-tempe-fxxby1skpe5w) — Tempe, AZ - [Inside Sales Specialist](https://feeny.ai/job/inside-sales-specialist-global-lending-services-greenville-vsjkxpja6fdb) — Greenville, SC