---
title: 'Collections Manager at CPI Security'
canonical: 'https://feeny.ai/job/collections-manager-cpi-security-charlotte-north-carolina-8x8my00ebjaq'
type: 'job'
last_seen: '2026-09-09'
---

# Collections Manager at CPI Security

- **Company:** CPI Security
- **Location:** Charlotte North Carolina, United States
- **Posted:** 2026-06-30
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/cpisecurity/jobs/4693400006

## Job description

CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition. The successful candidate will enforce policies and standard operating procedures (SOPs), proactively address customer and employee friction points, and embody CPI's core values of integrity, customer commitment, innovation, and teamwork.

Key Responsibilities:

Leadership and Team Management:

- Lead, mentor, and develop the collections team to ensure high performance and continuous improvement.
- Set clear performance expectations and provide regular feedback to team members.
- Foster a positive and collaborative work environment that aligns with CPI’s core values.

Policy and SOP Enforcement:

- Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements.
- Regularly review and update collection policies and procedures to reflect best practices and regulatory changes.
- Conduct regular training sessions to keep the team updated on policies and procedures.

Proactive Problem Solving:

- Identify and address customer and employee friction points in the collections process.
- Develop and implement strategies to improve collections efficiency and customer satisfaction.
- Collaborate with other departments to resolve complex issues and streamline processes.

Performance Monitoring and Reporting:

- Monitor and analyze collections performance metrics and KPIs.
- Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement.
- Utilize data to drive decision-making and process improvements.

Customer and Employee Relations:

- Maintain positive relationships with customers to facilitate effective collections.
- Address escalated customer complaints and disputes in a timely and professional manner.
- Support team members in handling difficult situations and provide guidance on best practices.

Compliance and Risk Management:

- Ensure all collection activities are in line with legal and regulatory requirements.
- Manage risks associated with collections and implement measures to mitigate them.
- Conduct regular audits to ensure compliance with internal and external standards.

Qualifications:

- Bachelor's degree in Business, Finance, or a related field.
- Experience in Salesforce and billing systems
- Contact center experience of 7+ years including dialer activity
- Proven experience in collections management, preferably in a security or service-oriented industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to enforce policies and procedures effectively.
- Strong problem-solving and analytical abilities.
- Knowledge of relevant laws and regulations governing collections.
- Proficiency in using collections software and CRM systems.

## About CPI Security

## Company Overview
- **One-liner**: CPI Security is a regional, full-service residential and commercial security provider offering monitored alarm systems, smart home integration, and 24/7 real-time response across the Southeastern United States.
- **Entity Type**: Private (bootstrapped/family-owned)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1991
- **Founders**: Not publicly disclosed on available sources

## Core Business
- **Primary industry**: Electronic Security / Home & Business Security Systems / Monitoring Services
- **Target customers**: Residential homeowners, commercial businesses, and new construction developers in the Southeast (primarily North Carolina, South Carolina, Tennessee, and Georgia)
- **Mission or purpose statement**: “Your Safety, Our Mission” — focused on helping and protecting others, with a commitment to customers, communities, and first responders throughout the Southeast.

## Products & Services
- **Residential Security Systems**: Customizable packages including 24/7 monitoring, smart cameras, sensors, and smart home integration. All packages include free professional installation.
- **Commercial Security Systems**: Tailored security solutions for businesses, including installation and service.
- **Real-Time Response (Real-Time Response℠)**: Proprietary monitoring service featuring real, local people (not just AI) who proactively safeguard homes and respond immediately to alerts.
- **Smart Home Integration**: AI-powered monitoring systems integrated with smart home technology (e.g., cameras, door locks, automation).
- **Flexible Payment Options**: Equipment can be purchased upfront or financed via monthly plans.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 230,000 customers; one of the nation’s top 10 largest security providers; over 750 employees (as of 2026)
- **Notable Investors/Partners**: Not publicly disclosed (private). Key partnerships include local first responders and communities.
- **Growth Signals**: Expanded from 10 employees and 300 customers in 1991 to 750+ employees and 230,000+ customers; named SDM Dealer of the Year (twice), Central Station of the Year, and Marvel Award winner; recognized as one of the Carolinas’ Top 25 Best Places to Work; The Monitoring Association named CPI Security 2023 Enterprise Monitoring Center of the Year.

## Competitive Advantages
- **Real-Time Response℠**: Differentiator of having real, local people monitoring and responding to alarms, not just AI or call centers. This human-in-the-loop approach is positioned as superior care and faster response times.
- **Regional Focus**: Branches throughout the Carolinas, Tennessee, and Georgia enable local knowledge, faster on-site response, and personalized service.
- **Award-Winning Excellence**: Industry-recognized for alarm response times, technology, and customer service. SDM Dealer of the Year (twice) and Enterprise Monitoring Center of the Year (2023).
- **Free Professional Installation**: A key customer perk that lowers friction for adoption.
- **Long-Standing Reputation**: Founded in 1991, providing decades of trust and stability in a competitive market.

## Strategic Focus
- **Growth & Expansion**: Continuing to expand its regional footprint across the Southeast (currently in NC, SC, TN, GA) with active hiring for sales, installation, and support roles in new and existing markets.
- **Technology Innovation**: Investing in cutting-edge, AI-powered monitoring systems and smart home integration to stay ahead of industry trends and evolving threats.
- **Customer Retention & Lifecycle**: Actively hiring for roles like Marketing Manager – Customer Retention & Lifecycle and Customer Retention Manager, indicating a focus on long-term customer value and reducing churn.
- **Operational Excellence**: Prioritizing fast alarm response times, professional installation, and exceptional customer service as core operational pillars.

## Why Work Here
- **Culture & Recognition**: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
- **Benefits**: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
- **Work Environment**: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
- **Community Impact**: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
- **Career Growth**: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
- **Engineering & Tech Roles**: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.

## Sources
1. [cpisecurity.com - Home Page](https://cpisecurity.com/)
2. [cpisecurity.com - About / The CPI Story](https://cpisecurity.com/the-cpi-story/)
3. [cpisecurity.com - Careers Page](https://cpisecurity.com/about/careers/)
4. [job-boards.greenhouse.io - CPI Security Jobs](https://job-boards.greenhouse.io/cpisecurity)

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- [New Construction Security Sales Representative](https://feeny.ai/job/new-construction-security-sales-representative-cpi-security-greenville-south-93cw4v9h7eqt) — Greenville South Carolina, United States
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- [Commercial Installation Technician](https://feeny.ai/job/commercial-installation-technician-cpi-security-columbia-south-carolina-t2pr8g3k4y0y) — Columbia South Carolina, United States
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- [Senior Marketing Analyst](https://feeny.ai/job/senior-marketing-analyst-cpi-security-charlotte-north-carolina-bwjm412z6nte) — Charlotte North Carolina, United States
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- [Facilities Maintenance Lead](https://feeny.ai/job/facilities-maintenance-lead-cpi-security-charlotte-north-carolina-11kezv97nr0t) — Charlotte North Carolina, United States