---
title: 'Collections Specialist 12 Month Contract at Kaseya Careers'
canonical: 'https://feeny.ai/job/collections-specialist-12-month-contract-kaseya-careers-ireland-tcstm3fv06se'
type: 'job'
last_seen: '2026-10-18'
---

# Collections Specialist 12 Month Contract at Kaseya Careers

- **Company:** Kaseya Careers
- **Location:** Ireland
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-18
- **Apply:** https://www.kaseya.com/careers/jobs/id/6209771004/?gh_jid=6209771004

## Job description

## About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Job Summary

We are seeking a motivated and experienced Collections Specialist to join our high-performing collections team. This is an exciting opportunity to be part of a team that consistently delivers results and sets the standard for collections excellence. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company, while working closely with internal stakeholders across Billing, Sales, and Customer Success to drive outcomes. The ideal candidate brings strong communication and negotiation skills, a collaborative mindset, and a customer-centric approach to debt collection.

Roles & Responsibilities

- Initiate contact with customers who have outstanding balances to negotiate and collect payments.
- Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues.
- Build and maintain strong relationships with internal stakeholders — including Sales, Finance, Billing and Customer Success teams — to align on account strategies, resolve disputes efficiently, and ensure a joined-up approach to collections.
- Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information.
- Negotiate payment arrangements with customers while considering the company's policies and financial goals.
- Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
- Prepare and send collection letters, statements, and other necessary documentation to customers.
- Ensure compliance with relevant debt collection laws and regulations to avoid legal issues.
- Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics.
- Provide excellent customer service while being firm and persistent in the collection process.

Required Qualifications

- Minimum 2 years’ experience in collections execution
- Experience utilising collection tools (GetPaid or similar)
- Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation

## Preferred Qualifications

- Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results
- Strong customer relationship skills (internal and external)
- High energy, positive attitude, and a team-first mentality — someone who thrives in a results-driven, high-performing environment
- Proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash
- Comfortable with call/contact metrics and financial & operational metrics (Cash, Aged AR, 90+, dispute identification & resolution intervals)

#IND2

## #LI-KH1

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

## About Kaseya Careers

## Company Overview
- **One-liner**: Kaseya is a global provider of unified IT management and cybersecurity software, serving managed service providers (MSPs) and small to medium-sized businesses (SMBs).
- **Entity Type**: Private (privately held)
- **Headquarters**: Miami, Florida, USA
- **Founded**: 2000
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: IT management, cybersecurity
- **Target customers**: B2B – managed service providers (MSPs), small to medium-sized businesses (SMBs), and enterprise IT departments
- **Mission**: “To empower you to simplify and transform IT and cybersecurity management with innovative platform solutions.” ([kaseya.com](https://www.kaseya.com/company/))

## Products & Services
- **Kaseya 365**: Unified platform combining IT management, security, backup, and automation tools for MSPs and IT teams.
- **IT Glue**: IT documentation and knowledge management platform.
- **RapidFire Tools**: Network assessment and reporting tools.
- **Spanning Cloud Apps**: Backup and recovery for SaaS applications (Office 365, G Suite, Salesforce).
- **ID Agent / Graphus**: Dark web monitoring and phishing protection.
- **RocketCyber**: Managed detection and response (MDR) platform.
- **TruMethods**: Business coaching and operational best practices for MSPs.
- **Unitrends**: Backup and disaster recovery solutions.

All are delivered as SaaS or on-premise software, with over 40 products total.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metrics**:
  - Over 40,000 customers ([kaseya.com](https://www.kaseya.com/company/))
  - Over 500,000 IT professionals use Kaseya products
  - 300 million devices managed globally
  - ~5,000 employees (as of 2025, per Built In)
- **Notable Investors/Partners**: Not publicly listed in provided sources; company is privately held (backed by private equity).
- **Growth Signals**:
  - Offices in more than 21 countries, with expansion in Bengaluru, Dublin, and other hubs.
  - Recognized as a “Great Place to Work” ([kaseya.com](https://www.kaseya.com/careers/)).
  - Continues to add products and acquire complementary technologies.

## Competitive Advantages
- **Broad platform**: Over 40 integrated products covering IT management, security, backup, and documentation – a single-vendor solution for MSPs.
- **Partner-first approach**: “Partner First Pledge” program shares risk with MSPs, building strong loyalty.
- **Scale and reach**: Serving 40,000+ customers across 20+ countries with a large partner ecosystem.
- **Innovation track record**: First-to-market with remote monitoring and management (RMM) in 2000, now a leader in unified IT and security.

## Strategic Focus
- Accelerate adoption of the Kaseya 365 unified platform.
- Expand cybersecurity capabilities (MDR, phishing, dark web monitoring).
- Grow international presence, especially in India, Ireland, and Australia.
- Hire aggressively across engineering, sales, customer success, and corporate functions to support rapid growth.

## Why Work Here
- **Culture**: Described as “human-centered” and “culture-centered,” with a strong emphasis on growth and collaboration. The company often uses the “rocketship” metaphor to signal momentum.
- **Work environment**: Hybrid and in-office options depending on role and location. Many roles are remote; some offices (Miami, Bangalore, Dublin) are in-office or hybrid. Built In lists both on-site and remote positions.
- **Career development**: Structured interview process, take-home assessments for tech roles, and a software sales development program for career switchers.
- **Global presence**: Opportunities to work in over 20 countries, with hubs in Miami, Dublin, Bangalore, Sydney, Vancouver, and more.
- **Recognition**: Certified “Great Place to Work”; noted for positive workplace culture.

## Sources
1. [kaseya.com – Careers](https://www.kaseya.com/careers/)
2. [kaseya.com – About Kaseya](https://www.kaseya.com/company/)
3. [builtin.com – Kaseya Company Profile](https://builtin.com/company/kaseya)

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