---
title: 'Collections Specialist at iwoca'
canonical: 'https://feeny.ai/job/collections-specialist-iwoca-frankfurt-xt63f1ccam1n'
type: 'job'
last_seen: '2026-09-13'
---

# Collections Specialist at iwoca

- **Company:** iwoca
- **Location:** Frankfurt
- **Compensation:** €34k–€46k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-19
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/iwoca.co.uk/de9afc1c-3b01-435e-9072-c4938720b575/application

**Skills:** German (C1 level), Debt recovery, Collections, AI tools, Finance industry experience, Commercial debt recovery experience

> The Collections Specialist manages a high-volume portfolio of customer accounts in arrears, negotiating repayment solutions and liaising with third-party agencies. The role requires strong German communication skills to handle tense situations while maintaining compliance and customer service standards.

## Job description

The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

We’re looking for a Collections Specialist (m/f/d) We are looking for a diligent a Collections & Debt Recovery Specialist to help us maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.

## The role

We are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.

- Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
- Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
- Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers
- Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business
- Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
- Working closely with Collections Management and the Head of Collections to review and develop recovery strategies
- Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved
- Ensuring compliance with all appropriate legislation regulatory body guidelines
- Adhering to our company policies and procedures
- Upholding iwoca’s company reputation at all times
- Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process

The requirements Essential:

- Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use.
- A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situations

We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have:

- Nice to have 1 year debt recovery experience, ideally in the commercial/business sector
- Empathy, forbearance and professionalism
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

The salary We expect to pay from 34.000 € — 46.000 € for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them.

The offices We put a lot of effort into making iwoca a brilliant place to work:

- Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks.
- Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions.

The benefits

- A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset.
- 26 days of vacation a year plus a free day for your birthday.
- One-month fully paid sabbatical after 4 years.
- Mental health support with direct access to certified psychologists via our partner OpenUp.
- iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.
- Access to the gym membership program, €25 for either Fit711 or Urban Sports Club.
- €30 contribution towards the Deutschlandticket.
- Company Pension with Canada Life.
- Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg.
- A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.
- Corporate Benefits discounts.
- ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.

And to make sure we all keep learning, we offer:

- A learning and development budget for everyone, including a book budget.
- Learning German budget.
- Company-wide talks with internal and external speakers.
- Access to learning platforms like Treehouse.

Useful links:

- See [iwoca benefits & policies](https://coda.io/@iwocade/iwoca-benefits-policies-de) for detail and some additional benefits.
- See [iwoca interview welcome pack](https://coda.io/@iwocade/iwoca-interview-welcome-pack-de).

## About iwoca

## Company Overview
- **One-liner**: iwoca is a fintech company that provides fast, flexible business loans and financial products to small and medium-sized enterprises (SMEs) in the UK and Germany.
- **Entity Type**: Private (Series D; cumulative debt and equity investment exceeds £1 billion)
- **Headquarters**: London, United Kingdom (additional offices in Leeds, Frankfurt, and Berlin)
- **Founded**: October 2011
- **Founders**: Christoph Rieche (CEO), James Dear (Co-founder)

## Core Business
- **Primary industry/industries**: Financial services – small business lending and embedded finance.
- **Target customers**: B2B – small and medium-sized enterprises (SMEs) in the UK and Germany.
- **Mission/purpose**: “Rebuild finance for small businesses” – to fund one million small businesses and give them straightforward access to finance without the friction of traditional banks.

## Products & Services
- **Flexi-Loan (Core Product)**: Unsecured business loan from £1,000 to £1,000,000 (UK) / €500,000 (Germany). Apply in 5 minutes, decision within 24 hours, repay early for free. Interest from 1.5% per 30 days, terms up to 5 years.
- **iwocaPay**: An integrated trade credit and payment solution that lets suppliers get paid instantly while giving trade customers up to £30,000 with instalment options (1, 3, or 12 months).
- **iwoca Business Credit Card** (launched May 2026): Up to £250,000 credit line with 1% cashback on all spending, up to 42 days interest-free, no annual/FX/late payment fees.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding raised (including debt facilities) exceeds **£1 billion** since 2012; cumulative lending of approximately **£4 billion** to over **100,000 businesses**.
- **Notable Investors/Partners**: Citibank, Insight Investment, Barclays, Värde Partners, Pollen Street Capital, Augmentum (led Series D in 2019), UK Government’s Capability & Innovations Fund.
- **Growth Signals**: 
  - Headcount grew ~30% in the past year (now ~500+ “iwocans”).
  - Loan book grew over 50% year-on-year.
  - Expanded into Germany (2015) and opened an office in Leeds.
  - Achieved net profitability in Q4 2022 and has remained profitable since.
  - Won “UK’s Top 50 Fintechs to Work For” (2025) by Welcome To The Jungle.

## Competitive Advantages
- **Speed and technology**: Fully automated, lightning-fast lending software – first lender in the UK to use Open Banking to connect with large banks.
- **Customer experience**: 5-minute application, 24-hour decision, free early repayment, Trustpilot-recognised customer service.
- **Product innovation**: Launched iwocaPay (trade credit) and a business credit card, expanding beyond basic loans.
- **Scale and data**: Over a decade of lending data and a proprietary credit analysis model that blends automation with human judgment.

## Strategic Focus
- **Expand product suite**: Continue growing iwocaPay and the new business credit card to offer a full financial toolkit for SMEs.
- **Geographic growth**: Deepen presence in Germany and the UK while maintaining profitability.
- **Scale to one million businesses**: Increase loan book, approval volumes, and customer base through technology and partnerships.

## Why Work Here
- **Culture**: Values-driven (“Growth Mindset”, “Humble”, “Smart”, “Motivated”). Emphasis on learning from mistakes, celebrating wins, and personal ownership.
- **Flexibility**: Hybrid/remote-friendly with flexible working arrangements. Twice-yearly team trips to locations like Sicily or the French Alps for co-working weeks.
- **Benefits**: Comprehensive health insurance, cash plan, discounted gym membership, annual stock options for all employees, enhanced maternity/paternity leave, nursery benefit, unlimited unpaid leave, dedicated learning time and budget.
- **Office life**: Each floor of London HQ has stocked fridges for breakfast/snacks, monthly social mixers.
- **Visa sponsorship**: Available for suitable roles.
- **Recognition**: 4.7 rating on Glassdoor, named a top fintech employer in 2025.

## Sources
1. [iwoca.co.uk – Careers](https://www.iwoca.co.uk/careers)
2. [iwoca.co.uk – About Us](http://iwoca.co.uk/about-us)
3. [iwoca.co.uk – Homepage](https://www.iwoca.co.uk/)
4. [Wikipedia – Iwoca](https://en.wikipedia.org/wiki/Iwoca)
5. [LinkedIn – iwoca](https://uk.linkedin.com/company/iwoca)

## Other roles at iwoca

- [Marketing Acquisition Lead - Credit Compass](https://feeny.ai/job/marketing-acquisition-lead-credit-compass-iwoca-london-ekwa2jv8d8xz) — London, United Kingdom
- [Junior Data Scientist - Sales & Marketing](https://feeny.ai/job/junior-data-scientist-sales-marketing-iwoca-london-bd45tvd0xv3s) — London, United Kingdom
- [Senior Data Scientist - Credit Risk Modelling](https://feeny.ai/job/senior-data-scientist-credit-risk-modelling-iwoca-london-wmatmpqj4tsn) — London, United Kingdom
- [Data Scientist - Credit Risk Modelling](https://feeny.ai/job/data-scientist-credit-risk-modelling-iwoca-london-zw4x78e2cngp) — London, United Kingdom
- [Junior Technical Integration Manager](https://feeny.ai/job/junior-technical-integration-manager-iwoca-london-fh7jff04cf45) — London, United Kingdom
- [Customer Success Advisor](https://feeny.ai/job/customer-success-advisor-iwoca-leeds-t7nar3erva84) — Leeds
- [Collections & Recoveries Specialist](https://feeny.ai/job/collections-recoveries-specialist-iwoca-leeds-wh07x43zp199) — Leeds
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- [Account Manager](https://feeny.ai/job/account-manager-iwoca-leeds-jb98ycc6d9mf) — Leeds
- [Risk Strategy Lead - iwocaPay](https://feeny.ai/job/risk-strategy-lead-iwocapay-iwoca-london-byf9pafsen72) — London, United Kingdom