---
title: 'Collections Specialist at Kaseya Careers'
canonical: 'https://feeny.ai/job/collections-specialist-kaseya-careers-miami-p3hk5nfdw00w'
type: 'job'
last_seen: '2026-09-06'
---

# Collections Specialist at Kaseya Careers

- **Company:** Kaseya Careers
- **Location:** Miami, FL
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-06
- **Apply:** https://www.kaseya.com/careers/jobs/id/6136054004/?gh_jid=6136054004

## Job description

## About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by [Insight Partners](https://www.insightpartners.com?utm_source=chatgpt.com), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Position Summary

The Collections Specialist plays a key role in supporting both the company’s financial health and customer experience. This position is responsible for managing accounts receivable while building strong, professional relationships with customers. The ideal candidate approaches collections with a solutions-oriented mindset—working collaboratively with customers to resolve past-due balances, address concerns, and ensure a positive overall experience.

## Key Responsibilities

- Manage a portfolio of customer accounts with a focus on maintaining positive relationships and driving timely payment and reducing delinquency
- Proactively communicate with customers via phone and email to provide payment reminders and support
- Partner with customers to understand payment challenges and offer appropriate solutions, including payment plans when necessary
- Investigate and resolve billing discrepancies, disputes, and account concerns with urgency and professionalism
- Collaborate cross‑functionally with Sales, Customer Success, and Billing to resolve issues impacting payment and improve customer retention
- Maintain accurate, detailed, and customer-focused collection notes in the system
- Monitor aging reports and prioritize outreach based on customer needs and account risk
- Educate customers on billing processes, payment options, and account status to prevent future issues
- Recommend account actions (e.g., credit holds) thoughtfully, balancing customer relationships with company policy
- Support month-end accounts receivable activities and reporting
- Utilize CRM and billing platforms (e.g., Salesforce, NetSuite) to manage accounts and track collection activity

Required Qualifications

- Associate’s or Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred
- 2+ years of collections, accounts receivable, or customer account management experience (SaaS or technology industry preferred)
- 2+ years experience working in a customer-facing role with a focus on issue resolution

## Preferred Qualifications

- Familiarity with accounting or collections systems (e.g., NetSuite, SAP, GetPaid, or similar)
- Proficiency in Microsoft Excel and Outlook
- Strong interpersonal and communication skills with a customer-first mindset
- Effective problem-solving and conflict resolution skills
- Self-motivated with the ability to manage multiple accounts and priorities
- Experience in a subscription-based or SaaS billing environment
- Familiarity with CRM and automated collections tools
- Basic understanding of credit risk and financial analysis

Performance Metrics

- Reduction in aging (past-due balances)
- Days Sales Outstanding (DSO) improvement
- Collection targets and cash application timeliness
- Accuracy and completeness of account documentation and reconciliations

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

## About Kaseya Careers

## Company Overview
- **One-liner**: Kaseya is a global provider of unified IT management and cybersecurity software, serving managed service providers (MSPs) and small to medium-sized businesses (SMBs).
- **Entity Type**: Private (privately held)
- **Headquarters**: Miami, Florida, USA
- **Founded**: 2000
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: IT management, cybersecurity
- **Target customers**: B2B – managed service providers (MSPs), small to medium-sized businesses (SMBs), and enterprise IT departments
- **Mission**: “To empower you to simplify and transform IT and cybersecurity management with innovative platform solutions.” ([kaseya.com](https://www.kaseya.com/company/))

## Products & Services
- **Kaseya 365**: Unified platform combining IT management, security, backup, and automation tools for MSPs and IT teams.
- **IT Glue**: IT documentation and knowledge management platform.
- **RapidFire Tools**: Network assessment and reporting tools.
- **Spanning Cloud Apps**: Backup and recovery for SaaS applications (Office 365, G Suite, Salesforce).
- **ID Agent / Graphus**: Dark web monitoring and phishing protection.
- **RocketCyber**: Managed detection and response (MDR) platform.
- **TruMethods**: Business coaching and operational best practices for MSPs.
- **Unitrends**: Backup and disaster recovery solutions.

All are delivered as SaaS or on-premise software, with over 40 products total.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metrics**:
  - Over 40,000 customers ([kaseya.com](https://www.kaseya.com/company/))
  - Over 500,000 IT professionals use Kaseya products
  - 300 million devices managed globally
  - ~5,000 employees (as of 2025, per Built In)
- **Notable Investors/Partners**: Not publicly listed in provided sources; company is privately held (backed by private equity).
- **Growth Signals**:
  - Offices in more than 21 countries, with expansion in Bengaluru, Dublin, and other hubs.
  - Recognized as a “Great Place to Work” ([kaseya.com](https://www.kaseya.com/careers/)).
  - Continues to add products and acquire complementary technologies.

## Competitive Advantages
- **Broad platform**: Over 40 integrated products covering IT management, security, backup, and documentation – a single-vendor solution for MSPs.
- **Partner-first approach**: “Partner First Pledge” program shares risk with MSPs, building strong loyalty.
- **Scale and reach**: Serving 40,000+ customers across 20+ countries with a large partner ecosystem.
- **Innovation track record**: First-to-market with remote monitoring and management (RMM) in 2000, now a leader in unified IT and security.

## Strategic Focus
- Accelerate adoption of the Kaseya 365 unified platform.
- Expand cybersecurity capabilities (MDR, phishing, dark web monitoring).
- Grow international presence, especially in India, Ireland, and Australia.
- Hire aggressively across engineering, sales, customer success, and corporate functions to support rapid growth.

## Why Work Here
- **Culture**: Described as “human-centered” and “culture-centered,” with a strong emphasis on growth and collaboration. The company often uses the “rocketship” metaphor to signal momentum.
- **Work environment**: Hybrid and in-office options depending on role and location. Many roles are remote; some offices (Miami, Bangalore, Dublin) are in-office or hybrid. Built In lists both on-site and remote positions.
- **Career development**: Structured interview process, take-home assessments for tech roles, and a software sales development program for career switchers.
- **Global presence**: Opportunities to work in over 20 countries, with hubs in Miami, Dublin, Bangalore, Sydney, Vancouver, and more.
- **Recognition**: Certified “Great Place to Work”; noted for positive workplace culture.

## Sources
1. [kaseya.com – Careers](https://www.kaseya.com/careers/)
2. [kaseya.com – About Kaseya](https://www.kaseya.com/company/)
3. [builtin.com – Kaseya Company Profile](https://builtin.com/company/kaseya)

## Other roles at Kaseya Careers

- [Account Manager, SLED accounts](https://feeny.ai/job/account-manager-sled-accounts-kaseya-careers-miami-ywj9bh650sp7) — Miami, FL
- [Manager, Engineering](https://feeny.ai/job/manager-engineering-kaseya-careers-medellin-9amctnp58mrq) — Medellin, Colombia
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-kaseya-careers-miami-4qk8v44fdde4) — Miami, FL
- [Manager, Solution Specialists](https://feeny.ai/job/manager-solution-specialists-kaseya-careers-miami-7qrarr6vcsc2) — Miami, FL
- [Director, Customer Marketing Commercial](https://feeny.ai/job/director-customer-marketing-commercial-kaseya-careers-miami-mhbgzx3xg8jx) — Miami, FL
- [VP, Procurement & Supply Chain](https://feeny.ai/job/vp-procurement-supply-chain-kaseya-careers-united-states-dsrtapbhvd7n) — United States
- [Account Manager](https://feeny.ai/job/account-manager-kaseya-careers-amsterdam-ve2c14gwhzpn) — Amsterdam, Netherlands
- [Senior Staff Product Manager, Customer Insight & Strategy](https://feeny.ai/job/senior-staff-product-manager-customer-insight-strategy-kaseya-careers-toronto-dj792zkrp00f) — Toronto, Canada
- [Senior Staff Product Manager, Customer Insight & Strategy](https://feeny.ai/job/senior-staff-product-manager-customer-insight-strategy-kaseya-careers-sunnyvale-2yqd0bpb2aak) — Sunnyvale, CA
- [Senior Staff Product Manager, Customer Insight & Strategy](https://feeny.ai/job/senior-staff-product-manager-customer-insight-strategy-kaseya-careers-miami-91w06gxsy77x) — Miami, FL