---
title: 'Collections Specialist at Olly Olly'
canonical: 'https://feeny.ai/job/collections-specialist-olly-olly-charlotte-jpghwdpyv97v'
type: 'job'
last_seen: '2026-11-04'
---

# Collections Specialist at Olly Olly

- **Company:** Olly Olly
- **Location:** Charlotte, NC
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.ashbyhq.com/olly-olly/ac1af0b9-e469-4f5b-aeda-8f0c01d5d1be

## Job description

👋 About Olly Olly Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we're blending technology and real-world expertise to empower small businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That's why we're on a mission to equip them with tools, strategies, and insights that help them rank higher, generate leads, get calls and reviews, and grow—without the hassle. We're evolving into a SaaS-first company, combining human expertise with AI to build practical, affordable tools that help business owners reclaim their time and drive success with confidence.

💸 The Collections Specialist Opportunity We're looking for a results-driven Collections Specialist to join our growing team. In this remote, phone-based role, you'll manage a high volume of outbound and inbound calls to resolve overdue balances, prevent cancellations, and maintain accurate, professional records. This isn't just about collecting debt—it's about preserving relationships, solving problems, and protecting revenue. You'll need confidence, empathy, and tenacity to turn difficult conversations into client-saving solutions.

🚀 Key Responsibilities Collections & Client Retention

- Make 100+ outbound calls daily to clients with delinquent accounts on past-due invoices.
- Handle inbound calls related to billing questions, payment issues, and cancellations.
- Proactively contact clients at risk of cancellation, understand their concerns, and offer tailored solutions to retain their business.
- Negotiate and implement custom repayment plans that align with both the client's needs and business goals.

Compliance & Documentation

- Follow established procedures to collect on overdue accounts while complying with all applicable laws.
- Maintain accurate, detailed records in internal tools such as HubSpot, Profitwell, and Stripe.

Collaboration & Continuous Improvement

- Partner with Account Management and Support to resolve account discrepancies or concerns.
- Track and report trends in payment issues, customer objections, and process breakdowns to improve future outcomes.

✅ What We're Looking For

- 3+ years of experience in collections, account resolution, or a similar phone-based customer-facing role.
- Demonstrated success in customer service, account management, or sales.
- Strong verbal and written communication skills with an ability to build rapport quickly.
- Proven ability to retain clients and resolve conflict under pressure.
- Highly organized with strong attention to detail and data accuracy.
- Comfortable working independently in a fast-paced, metric-driven environment.

➕ Bonus Points

- Experience working with U.S.-based clients and/or service-based businesses.
- Familiarity with recurring billing models, Stripe, Profitwell, or HubSpot.
- Bachelor's degree preferred.

🌟 Why You'll Love Working at Olly Olly

- Salary: $40,000 base
- Performance Bonus:
- Collect $55K/month in past-due accounts → $10K annual bonus, paid out monthly
- Collect $65K/month in past-due accounts → $12K annual bonus, paid out monthly
- Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST (Training + Post-training)
- Generous PTO: 15 vacation days + U.S. holidays
- Real Impact: Your work directly drives company growth and client success.
- Empowered Culture: Be part of a collaborative, high-performing team that values your ideas.
- Purpose-Driven Work: Help small businesses thrive while growing your own career.

## About Olly Olly

## Company Overview
- **One-liner**: Olly Olly provides an all-in-one digital marketing platform that helps local service businesses — from plumbers to lawyers — get more customer calls by simplifying online visibility, SEO, reputation management, and lead generation.
- **Entity Type**: Private (privately held, no public funding rounds disclosed)
- **Headquarters**: Charlotte, North Carolina, USA (with additional offices in Austin, Texas and Phoenix, Arizona)
- **Founded**: 2018
- **Founders**: Elisabeth Spencer (Co-Founder) and Peter LePage (Co-Founder) [linkedin.com](https://www.linkedin.com/company/olly-olly)

## Core Business
- **Primary industry**: Digital marketing technology / Advertising Services
- **Target customers**: B2B – small, local service businesses (e.g., HVAC contractors, plumbers, electricians, roofers, lawyers, accountants, insurance agents, franchise operators)
- **Mission / purpose**: “Level the playing field” for small businesses by giving them the same marketing advantages as large corporations, without the complexity or corporate price tag. [ollyolly.com](https://www.ollyolly.com/)

## Products & Services
Major offerings, all delivered as a subscription-based SaaS platform:

- **All-in-One Marketing Platform**: Combines SEO, paid ads (Google Ads), Google Business Profile management, reputation/review generation, social media management, and lead tracking in a single dashboard.
- **Reputation & Reviews**: AI-powered automated review request system that helps businesses build trust and social proof.
- **Social Media Tools**: Automated content creation — transforms job photos into professional videos with platform-optimized captions in under 60 seconds; includes viral content trend detection.
- **Competitive Intelligence**: Monitors competitors’ online movements and surfaces actionable response recommendations.
- **Lead Generation**: Expert-managed SEO and paid ad campaigns that drive qualified leads directly to the business.
- **Transparency Layer (Work Feed)**: Daily feed showing every action taken (timestamped), why it matters, and expected outcomes — replacing opaque monthly reports.

[ollyolly.com/about-2/](https://www.ollyolly.com/about-2/) | [ollyolly.com](https://www.ollyolly.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**:
  - Over $50 million **estimated revenue generated for clients** since the company was founded [ollyolly.com/about-2/](https://www.ollyolly.com/about-2/)
  - Annual company revenue is not publicly available; third-party estimates (Built In) suggest ~$2.9M, though this appears out of date relative to headcount growth [builtin.com/company/olly-olly](https://builtin.com/company/olly-olly)
  - Helped more than 14,100 local businesses across the USA
  - 3.2x average lead increase for clients; 87% less time spent on marketing
- **Notable Partners**: Official Google Partner
- **Growth Signals**: The company reports “nearly 400 people strong” working worldwide, with offices in three US cities and remote employees in multiple countries (Brazil, Philippines, Colombia, etc.). Year-over-year headcount growth of ~1.9% per one source. [linkedin.com](https://www.linkedin.com/company/olly-olly)

## Competitive Advantages
- **Complete “Iceberg” Approach**: Manages all five layers that control online visibility — Google Business Profile, social presence, citation infrastructure, competitive positioning, and AI search optimization. Most competitors only focus on one or two.
- **Radical Transparency**: Real-time “Work Feed” shows every action taken, eliminating black-box reporting common among marketing agencies.
- **Automation at Scale**: AI review requests, photo-to-video creation in under 60 seconds, and competitive intelligence alerts give small businesses enterprise-grade tools.
- **Official Google Partner** status lends credibility and direct integration with Google’s ecosystem.

## Strategic Focus
- Continuing to simplify the marketing experience for small service businesses through deeper automation and AI.
- Expanding platform capabilities (e.g., AI search optimization for the next wave of search).
- Scaling the customer base while maintaining high-touch service and transparent reporting.

## Why Work Here
- **Flexible Work**: Remote, hybrid, or in-office options available based on role and location [ollyolly.com/careers/](https://www.ollyolly.com/careers/)
- **Benefits**: 8 weeks fully paid parental leave + 4 additional via FMLA; 401(k) with 4% company match; comprehensive medical, dental, and vision; 15 PTO days + 10 company holidays; performance bonuses
- **Career Growth**: Mentorship, defined learning paths, and promotion tracks; “leaders who are all-in on your development”
- **Culture**: Values-driven environment focused on ownership, integrity, showing up for one another, and allyship. Emphasis on making a real impact for small business owners.
- **Engineering & Product**: ~25 product + tech employees (out of ~300 total), offering opportunity to work on a platform that directly impacts local economies.
- **Offices**: Charlotte (HQ), Austin, Phoenix; remote team members across the US and several international locations.

[builtin.com/company/olly-olly](https://builtin.com/company/olly-olly) | [ollyolly.com/careers/](https://www.ollyolly.com/careers/)

## Sources
1. [ollyolly.com](https://www.ollyolly.com/) – Company homepage, product overview, mission
2. [ollyolly.com/careers/](https://www.ollyolly.com/careers/) – Careers page with benefits, values, open roles
3. [ollyolly.com/about-2/](https://www.ollyolly.com/about-2/) – About page with impact metrics, founding story
4. [builtin.com/company/olly-olly](https://builtin.com/company/olly-olly) – Company details, employee count, perks, offices
5. [linkedin.com/company/olly-olly](https://www.linkedin.com/company/olly-olly) – LinkedIn profile with founders, headcount, values

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