---
title: 'Collections Specialist at Palmetto Clean Technology'
canonical: 'https://feeny.ai/job/collections-specialist-palmetto-clean-technology-philippines-s2nve4a0vqee'
type: 'job'
last_seen: '2026-10-14'
---

# Collections Specialist at Palmetto Clean Technology

- **Company:** Palmetto Clean Technology
- **Location:** Philippines
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/palmettocleantech/jobs/5429231008

## Job description

Company Description

Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Department Description

Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

Location

This position will be based remotely in the Philippines.

Summary of Role

The Collections Specialist is responsible for managing a portfolio of past-due accounts, conducting outbound collection calls/emails/texts, and working directly with customers to resolve outstanding balances. This role requires strong communication skills, sound judgment, and the ability to balance firmness with empathy — all while delivering a positive customer experience and supporting the company's overall financial health. If you're a clear communicator, a natural problem-solver, and someone who stays composed under pressure, this role is a great fit for you!

About You:

- Passionate about problem solving, and you excel at finding solutions to unstructured issues while achieving success in a structured environment.
- You love to innovate. A "no" or a difficult conversation is simply an opportunity to get creative and find a resolution that works for both the customer and the business!
- You can tackle the macro and micro — staying focused on the individual customer in front of you while keeping an eye on your own performance metrics and the broader financial health of the business.

Strategic & Tactical

- Make outbound collection calls to customers regarding past-due accounts with goal of 100 per day.
- Negotiate payment arrangements and resolve delinquent accounts in accordance with company policy and applicable regulations.
- Accurately document call outcomes, payment commitments, and account notes in the CRM.
- De-escalate and professionally handle frustrated, upset, or difficult customers.
- Educate customers on account status, balances, and available payment options.
- Meet or exceed daily, weekly, and monthly call volume and collection targets.
- Follow all applicable federal, state, and company collection laws and guidelines (e.g., FDCPA where applicable).
- Identify accounts that may require escalation to a supervisor or alternate resolution path.
- Maintain a professional, courteous, and customer-focused approach on every call

## Qualifications

- High school diploma or equivalent required; some college coursework preferred.
- Prior experience in collections, call center, or customer service roles required.
- Fluent in English, both verbal and written, with clear and professional phone communication skills.
- Strong negotiation and conflict-resolution skills.
- Ability to remain calm, patient, and solution-oriented with escalated or difficult customers.
- Comfortable working in a high-volume, fast-paced call environment.
- Basic computer proficiency, including data entry and navigating CRM or collections software.
- Strong attention to detail and accurate record-keeping.
- Positive attitude, reliability, and a genuine customer-first mindset.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Knowledge of construction or solar industry preferred.
- Preferred Skills
- Bilingual abilities a plus (English & Spanish).
- Familiarity with collections-related regulations and compliance requirements.
- Previous experience with outbound dialer systems.

Employment is contingent upon the successful completion of a background check.

## Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

## About Palmetto Clean Technology

## Company Overview
- **One-liner**: Palmetto is a clean energy platform that makes it easy for homeowners to switch to solar, battery storage, HVAC upgrades, and other home electrification solutions while providing financing and energy management tools.
- **Entity Type**: Private (Series C - III) [cbinsights.com](https://www.cbinsights.com/company/palmetto-clean-technology)
- **Headquarters**: Charlotte, North Carolina, United States [cbinsights.com](https://www.cbinsights.com/company/palmetto-clean-technology)
- **Founded**: 2010 [cbinsights.com](https://www.cbinsights.com/company/palmetto-clean-technology)
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Renewable energy, home electrification, clean technology
- **Target Customers**: Homeowners (B2C) and solar/energy installers (B2B partner network)
- **Mission Statement**: "Leading the world towards a clean energy future" and "making cleaner energy a no-brainer—easy to switch, easy to finance, easy to see the savings" [palmetto.com](https://palmetto.com/about)

## Products & Services
- **Palmetto Solar**: Full-service solar panel system design, installation, and financing for homeowners. [palmetto.com](https://palmetto.com/products/buy-solar)
- **Battery Storage**: Home battery solutions for energy backup and storage. [palmetto.com](https://palmetto.com/products/energy-storage)
- **HVAC Upgrades**: High-efficiency heating and cooling system replacements. [palmetto.com](https://palmetto.com/products/hvac)
- **Water Heater Upgrades**: Energy-efficient water heater installations.
- **Palmetto Home App**: Mobile app to monitor energy production, consumption, and manage clean energy usage. [cbinsights.com](https://www.cbinsights.com/company/palmetto-clean-technology)
- **Palmetto Marketplace**: Rewards program offering discounts on cutting-edge home products from premium partners. [palmetto.com](https://palmetto.com/)
- **Financing Options**: Flexible payment plans including loans, leases, and power purchase agreements (PPAs) to lower upfront costs.

## Market Standing
- **Valuation**: Not disclosed (total funding raised: $1.882B) [cbinsights.com](https://www.cbinsights.com/company/palmetto-clean-technology)
- **Key Metric**: Total Funding – $1.882B across multiple rounds; latest round was Series C - III ($7.18M raised ~9 months ago) [cbinsights.com](https://www.cbinsights.com/company/palmetto-clean-technology)
- **Notable Investors**: Truist, Morgan Stanley, The Rise Fund, Lerer Hippeau, ArcTern Ventures, and 17+ others [cbinsights.com](https://www.cbinsights.com/company/palmetto-clean-technology)
- **Growth Signals**: Over 97,000 homes powered for a full year*, 109k EV trips around the earth* equivalent in emissions saved, and 76k years of nonstop space heater use* offset. [palmetto.com](https://palmetto.com/about) Currently listing 29 open positions on Greenhouse. [greenhouse.io](http://job-boards.greenhouse.io/palmettocleantech)

## Competitive Advantages
- **One-stop shop** for home energy upgrades (solar, battery, HVAC, water heaters) with integrated financing and a digital platform.
- **Proprietary technology** for solar potential assessment, energy monitoring, and customer management.
- **Strong partner network** giving installers access to exclusive financing, prequalified demand, and long-term service contracts.
- **Mission-driven brand** built around simplicity, transparency, and environmental impact.

## Strategic Focus
- Accelerate mass adoption of clean energy by removing friction for homeowners (easy switching, financing, and management).
- Expand product offerings beyond solar into whole-home electrification (HVAC, heat pumps, batteries).
- Scale the partner network to drive installer growth and lock in long-term recurring revenue.
- Continue to build out the Palmetto Home app and intelligence platform (including applied AI) to improve customer experience and device performance. [greenhouse.io](http://job-boards.greenhouse.io/palmettocleantech)

## Why Work Here
- **Culture**: Values clarity, action, adaptability, inclusivity, and "customer first" mentality. Emphasis on collaboration, ownership, and making a real environmental impact. [palmetto.com](https://palmetto.com/careers)
- **Remote/Hybrid**: Some roles are fully remote (e.g., Senior Salesforce Product Manager, Capital Markets roles), while many engineering and leadership roles are based at the Charlotte HQ. [greenhouse.io](http://job-boards.greenhouse.io/palmettocleantech)
- **Benefits**: Comprehensive health coverage (medical, dental, vision), unlimited PTO (Responsible PTO), stock options, 401(k) with employer match (from day one), generous parental leave, pet insurance, professional development programs, and equity grants. [greenhouse.io](http://job-boards.greenhouse.io/palmettocleantech)
- **Perks**: Annual peer-nominated "Grahammy Awards" (named after the canine cofounder), team experiences in Charlotte, and a dog-friendly office. [palmetto.com](https://palmetto.com/careers)
- **Engineering Culture**: Focus on solving complex problems with space to innovate; roles include Senior Product Manager for Intelligence Platform/Applied AI, Software Development Engineer III, and VP of Technical Product Commercialization. [greenhouse.io](http://job-boards.greenhouse.io/palmettocleantech)

## Sources
1. [palmetto.com/about](https://palmetto.com/about)
2. [palmetto.com/careers](https://palmetto.com/careers)
3. [palmetto.com/products](https://palmetto.com/)
4. [greenhouse.io - Palmetto Clean Technology Jobs](http://job-boards.greenhouse.io/palmettocleantech)
5. [cbinsights.com - Palmetto Company Profile](https://www.cbinsights.com/company/palmetto-clean-technology)

## Other roles at Palmetto Clean Technology

- [Channel Account Manager, HVAC (Charlotte, NC)](https://feeny.ai/job/channel-account-manager-hvac-charlotte-nc-palmetto-clean-technology-united-w45ch25v310w) — United States
- [Channel Account Manager, HVAC (Atlanta, GA)](https://feeny.ai/job/channel-account-manager-hvac-atlanta-ga-palmetto-clean-technology-united-states-accr8d2v7f7e) — United States
- [Inside Sales Account Manager](https://feeny.ai/job/inside-sales-account-manager-palmetto-clean-technology-charlotte-ek6fp4wznpa9) — Charlotte, NC
- [Senior Director, Total Rewards](https://feeny.ai/job/senior-director-total-rewards-palmetto-clean-technology-charlotte-czes7d405jxa) — Charlotte, NC
- [Senior Quality Control Technician, HVAC](https://feeny.ai/job/senior-quality-control-technician-hvac-palmetto-clean-technology-charlotte-1rqzzcbjzrsx) — Charlotte, NC
- [Quanititive Associate, Capital Markets](https://feeny.ai/job/quanititive-associate-capital-markets-palmetto-clean-technology-new-york-9xkr8cr319ye) — New York, NY
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- [Senior Financial Systems Analyst](https://feeny.ai/job/senior-financial-systems-analyst-palmetto-clean-technology-charlotte-jgea5414f3t4) — Charlotte, NC
- [Portfolio Management Analyst](https://feeny.ai/job/portfolio-management-analyst-palmetto-clean-technology-charlotte-jmfbha68q901) — Charlotte, NC / New York, NY
- [Partner Compliance & Onboarding Coordinator](https://feeny.ai/job/partner-compliance-onboarding-coordinator-palmetto-clean-technology-philippines-9qr00frme5vt) — Philippines