--- title: 'Collections Specialist at Panoptyc' canonical: 'https://feeny.ai/job/collections-specialist-panoptyc-philippines-zywjqrtz5m8s' type: 'job' last_seen: '2026-09-15' --- # Collections Specialist at Panoptyc - **Company:** Panoptyc - **Location:** Philippines - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-15 - **Apply:** https://jobs.ashbyhq.com/panoptyc/3b6612ba-469a-43a1-80bb-c049668429b1 ## Job description ## About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 20,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security. ## About the Role We are hiring a Temporary Collections Specialist who is a proactive and systematic professional focused on the heartbeat of our business: healthy cash flow. This is not a passive administrative role; you will be the owner of our accounts receivable cycle, ensuring our enterprise clients stay aligned with their commitments while maintaining high-quality professional relationships. You will own the full collections cycle and are responsible for: - High-volume invoice follow-up via phone and email. - Account reconciliation to ensure accuracy and resolve outstanding balances. - Negotiating payment plans and resolving billing disputes cross-functionally. - Building strong relationships with client billing departments to ensure seamless payment loops. You must be systematic, commercially sharp, and possess a strong owner mindset. We value the ability to be firm on results while remaining professional and solution-oriented. Responsibilities: 1. Receivables Management - Execute a proactive strategy to follow up on overdue invoices through daily phone calls and emails. - Regularly review customer accounts to identify outstanding balances and ensure accurate allocation. - Maintain a clean and up-to-date AR aging report. 1. Negotiation & Problem Resolution - Lead negotiations with clients to establish payment plans that protect Panoptyc's cash flow. - Collaborate with internal Sales and Customer Success teams to resolve disputes impacting payment. - Identify the root cause of payment delays and implement solutions to prevent future friction. 1. Documentation & Reporting - Maintain meticulous records of all communications and transactions in our systems. - Provide regular reports to Finance leadership on collection status and aging trends. - Proactively identify opportunities to improve billing and collections processes. 1. Customer Relationship Management - Act as the primary, professional point of contact for client inquiries related to billing. - Build positive, long-term relationships with client stakeholders to ensure Panoptyc remains a priority in their payment cycles. - Ensure all activities comply with company policies and relevant financial regulations. What “Great” Looks Like in This Role We hire great. In this role, that means: - You treat the company's bank account as if it were your own. - You are systematic about follow-ups. Nothing slips through the cracks. - You balance commercial sharpness with professional empathy to get results without burning bridges. - You communicate directly and clearly, providing data-backed updates on your progress. - You operate with urgency, understanding that time is money when it comes to collections. - You take ownership rather than waiting for someone else to solve a problem. ## Experience - 2+ years of experience in Collections, Accounts Receivable, or Finance Operations. - Proven experience managing high-volume portfolios and reducing DSO (Days Sales Outstanding). - Experience in a B2B or SaaS environment is a plus. ## Skills & Tools - Strong negotiation skills and the ability to handle difficult financial conversations with professionalism and poise. - Exceptional written and verbal communication. You are concise, clear, and action-oriented. - High proficiency in Excel. - Experience with CRM and accounting software, such as Salesforce, HubSpot, QuickBooks, or similar platforms. - Proficiency in PowerPoint and experience creating presentation decks or process documentation are a plus. Analytical & Systematic - Highly organized approach to managing daily outreach, reconciliation, and follow-up activities. - Ability to use data to prioritize your daily "hit list" of overdue accounts. - Strong attention to detail and commitment to maintaining accurate account records. - Ability to identify patterns, investigate discrepancies, and take action based on financial data. Core Competencies Systematic Thinking You follow a rigorous process to maximize collection efficiency and ensure nothing falls through the cracks. Empowered / Owner Mindset You don't wait for instructions when you encounter a messy account. You investigate, identify the problem, and take action. High Urgency You understand that delayed collections directly impact cash flow and treat outstanding balances with appropriate urgency. Opinionated You don't just follow existing processes. You identify opportunities to improve billing and collections workflows and are comfortable recommending better approaches. ## Compensation & Benefits - Compensation: Hourly rate - Work Environment: Fully Remote - Location: Philippines - Employment Type: Temporary / Contract - Expected Start Date: ASAP Let's protect retail together! 🚀 ## About Panoptyc ## Company Overview - **One-liner**: Panoptyc provides an AI-powered surveillance platform that helps grocers, retailers, and micro market operators detect and prevent theft in real time. - **Entity Type**: Private (Series stage not publicly disclosed) - **Headquarters**: Birmingham, Michigan, USA - **Founded**: 2019 - **Founders**: Mac Bolak ## Core Business - Primary industry/industries: Retail loss prevention, AI security, Computer Vision - Target customers: B2B — grocers, convenience stores, micro market operators, dining facilities, and major retailers - Mission or purpose statement: "Protect what matters" — using AI to eliminate retail shrink ## Products & Services - **Panoptyc AI Platform**: A computer vision and machine learning system that detects suspicious behavior at self-checkout, cashier lanes, and back-of-house areas. It provides real-time alerts and video evidence, catching over 400,000 thefts per year. The platform anonymizes individuals for privacy while focusing on behavioral anomalies. - **Free Shrink Audit**: A consultative service where Panoptyc’s loss prevention experts analyze a retailer’s current shrinkage data to identify the source of losses and recommend tailored solutions. - **Custom ROI Calculator**: A tool provided during the sales process to help potential customers estimate savings based on their specific store profile. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Protects over 20,000 retail locations across the United States; catches over 400,000 retail thefts per year. - **Notable Investors/Partners**: Not publicly disclosed; founder Mac Bolak was initially approached by an investor who saw parallels between his sports AI technology and retail theft detection. - **Growth Signals**: The company reports an average 30% shrink reduction within 6 months for its customers. It has expanded from back-of-house (employee break rooms, cafeterias) to front-of-house (self-checkout, shoplifting prevention). Its stated goal is to scale to protect 1 million retail locations worldwide. ## Competitive Advantages - **Proven AI Moat**: Panoptyc’s technology originated from action-detection algorithms originally built for analyzing basketball games — a unique foundation that translates directly to detecting theft events (e.g., under-ringing, walkouts, cancellations). - **Privacy by Design**: The system uses advanced anonymization techniques to protect individual privacy while still catching theft, an important differentiator in employee-monitoring contexts. - **Deep Integration**: Seamlessly works with existing point-of-sale systems and camera infrastructure, lowering the barrier to adoption. - **Real-Time & Post-Incident Capabilities**: Evolved from after-the-fact review to real-time theft detection, allowing instant prevention rather than just documentation. ## Strategic Focus - **Real-Time Theft Detection**: Moving from post-incident analysis to instant prevention across the entire retail environment. - **Front-of-House Expansion**: Extending from back-of-house (employee areas) to self-checkout, shoplifting, and overall customer-facing theft prevention. - **Scale to 1 Million Locations**: Ambitious global expansion plan, driven by strategic partnerships and continuous AI innovation. - **Retail Security Shield**: Creating a comprehensive solution that covers the full retail environment — from employee break rooms to customer-facing areas. ## Why Work Here - **Mission-Driven Impact**: Employees work on technology that directly reduces retail theft and helps businesses recover millions in losses. - **Culture of Ownership**: The team values urgency, accountability, and practical, scalable solutions — described as "moving quickly and taking ownership." - **Remote-Friendly**: While the HQ is in Birmingham, Michigan, the company supports remote work across the United States, with some roles listed as fully remote (e.g., Lead Embedded Systems Engineer, Business Development Representative). - **Growth Trajectory**: With 20,000+ locations protected and a target of 1 million, the company is in a high-growth phase, offering career acceleration opportunities. - **Real-World AI Application**: Engineers and product people get to work on cutting-edge computer vision and machine learning challenges with a clear, measurable impact on the physical world. ## Sources 1. [panoptyc.com](https://panoptyc.com/about-us/) 2. [panoptyc.com](https://panoptyc.com/) 3. [panoptyc.com](https://panoptyc.com/careers/) 4. [builtin.com](https://builtin.com/company/panoptyc) 5. 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