--- title: 'Collections Specialist at QGenda' canonical: 'https://feeny.ai/job/collections-specialist-qgenda-atlanta-georgia-nbd4093w1wdt' type: 'job' last_seen: '2026-09-07' --- # Collections Specialist at QGenda - **Company:** QGenda - **Location:** Atlanta Georgia, United States - **Posted:** 2026-08-10 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/qgenda/jobs/5385044008 ## Job description ## Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on [Instagram](https://www.instagram.com/qgendalife/) or [LinkedIn](https://www.linkedin.com/company/qgenda/). ## About Your Role QGenda is seeking a motivated and detail-oriented Collections Specialist to join our Finance team. Reporting to the Collections Manager, this role is responsible for supporting the collection of outstanding accounts receivable while delivering an exceptional customer experience to our healthcare clients. The Collections Specialist will partner with internal teams and customer contacts to resolve payment issues, research account discrepancies, and help improve cash collections. This is an excellent opportunity for an early-career finance professional looking to build a career in commercial collections and accounts receivable within a fast-growing SaaS organization. ## How You’ll Make an Impact - Manage an assigned portfolio of customer accounts and monitor outstanding balances. - Contact customers via phone and email regarding overdue invoices while maintaining professional business relationships. - Review aging reports and prioritize collection activities to support timely payment. - Research billing questions, payment discrepancies, and account issues by collaborating with Billing, Accounting, Customer Success, and Sales. - Document collection activity and customer communications within Intacct and other business systems. - Assist with customer account reconciliations and support broader accounts receivable activities as needed. - Escalate complex collection issues to senior team members or management. - Maintain accurate records and meet established collection performance goals. - Contribute ideas for improving collections processes and operational efficiency. - Demonstrate professionalism and empathy when working with hospitals, health systems, and other healthcare customers. ## Who You Are - Strong analytical, organizational, and problem-solving skills. - Excellent verbal and written communication skills. - Ability to manage multiple priorities while maintaining attention to detail. - Demonstrated customer service mindset and ability to build positive business relationships. ## Experience You Bring - Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field. - 0–2 years of professional experience in finance, accounting, customer service, accounts receivable, collections, or another business-related function. - Proficiency with Microsoft Excel and Microsoft Office. Not Required, But Nice to Have - Internship or professional experience supporting accounts receivable or commercial collections. - Experience working with Oracle, NetSuite, Sage Intacct, or another ERP platform. - Experience supporting B2B customers in healthcare, SaaS, or another professional services environment. - Exposure to AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve communication, research, or workflow efficiency. #LI-Hybrid Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time. What’s In It For You We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: - Fully company-paid options for medical (both in-person and virtual), dental and vision insurance - Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance - Paid parental leave for birth, adoption or permanent placement - 401(k) with company match - Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly. ## About QGenda ## Company Overview - **One-liner**: QGenda provides a unified, AI-powered workforce management platform purpose-built for the healthcare industry. - **Entity Type**: Private (bootstrapped/self-funded; no disclosed venture capital funding) - **Headquarters**: Atlanta, Georgia, USA - **Founded**: 2006 - **Founders**: Greg Benoit ## Core Business - **Primary industry/industries**: Healthcare workforce management software. - **Target customers**: B2B – physician groups, hospitals, academic medical centers, and enterprise health systems (over 4,500 organizations). - **Mission or purpose statement**: “Take care of the people who take care of your patients.” ## Products & Services - **QGenda Credentialing**: Automates provider credentialing to shorten turnaround times and accelerate time to revenue. - **QGenda Advanced Scheduling for Providers**: Rule-based, automated scheduling for physicians. - **QGenda Advanced Scheduling for Nurse & Staff**: AI-driven scheduling to reduce premium labor costs and improve retention. - **QGenda On-Call Management**: Centralizes on-call schedules across the enterprise for accurate visibility. - **QGenda Time & Attendance**: Automates time capture, approval, and complex pay calculations, integrating with scheduling. - **QGenda Clinical Capacity Management**: Manages exam room utilization to increase throughput and control real estate costs. - **QGenda Insights**: Workforce analytics layer providing data visualizations for workforce and space planning. - **QGenda AI**: AI chat assistant for schedule changes, predictive staffing, and natural-language reporting. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private, no disclosed funding rounds). - **Key Metric**: Over 4,500 customers; the platform serves more than 850,000 physicians, nurses, and staff. - **Notable Investors/Partners**: Not disclosed (no institutional investors identified in public sources). - **Growth Signals**: - Headcount of 800+ employees across the US (as of recent careers page). - Recognized multiple years on Deloitte Fast 500™, Georgia Fast 40, Atlanta Journal-Constitution Top Workplace. - CEO Greg Benoit named 2018 EY Entrepreneur of the Year. ## Competitive Advantages - **Healthcare-only focus**: Built from the ground up for healthcare, not adapted from generic workforce management. - **Unified platform**: Bridges HRIS and EHR systems, providing a single source of truth for workforce data across credentialing, scheduling, on-call, time & attendance, and capacity management. - **AI-native**: Embedded AI for predictive scheduling, real-time shift swaps, and natural-language analytics. - **Scalability**: Serves large enterprise health systems and academic medical centers with end-to-end presence at 100+ sites. ## Strategic Focus - Deepen AI capabilities to further reduce administrative burden and optimize labor spend. - Expand platform adoption by continuing to unify credentialing, scheduling, time tracking, and analytics into a single workflow. - Grow customer base beyond the current 4,500 organizations, particularly in larger health systems. ## Why Work Here - **Culture**: Ranked as a Top Workplace in Atlanta; described as “customer obsessed, community dedicated, collaborative, and quick.” - **Work model**: Hybrid (Atlanta and Ohio offices) or remote depending on position. - **Benefits**: Fully company-paid medical, dental, and vision insurance; generous PTO; paid parental leave; 401(k) with match; cell phone stipend; Costco membership; professional development (leadership programs, tuition reimbursement via Western Governors University). - **Engineering culture**: Building mission-critical software for healthcare; emphasis on innovation and impact. ## Sources 1. [qgenda.com](https://www.qgenda.com/) 2. [qgenda.com/careers](https://www.qgenda.com/careers/) 3. [qgenda.com/our-story-and-leadership](https://www.qgenda.com/our-story-and-leadership/) 4. [job-boards.greenhouse.io/qgenda](https://job-boards.greenhouse.io/qgenda) 5. 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