---
title: 'Collections Specialist at TrueML'
canonical: 'https://feeny.ai/job/collections-specialist-trueml-everett-84d9wsc32x6y'
type: 'job'
last_seen: '2026-10-13'
---

# Collections Specialist at TrueML

- **Company:** TrueML
- **Location:** Everett, WA
- **Compensation:** $21/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/trueml/f7dda87c-d198-4ab2-a483-c99678f69112

## Job description

Why Sentry Credit? After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.

What You'll Do:

- Drive Consumer Engagement: Manage a consistent flow of calls, guiding conversations to help individuals resolve outstanding account balances

- Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.

- Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service

- Maintain Accurate Records: Document all communications and account activities across multiple digital channels

- Champion Our Mission: Uphold high standards of quality and compliance, embodying our empathetic approach to debt recovery.

Who You Are:

- A Communicator & Negotiator: You have strong verbal and written communication skills and know how to de-escalate tough situations with empathy and active listening

- Adaptable Learner: You thrive in a fast-paced environment and comfortably navigate new account management systems, evolving policies, and client expectations.

- Solution-Oriented: You look past the surface of a "no" to find a "how."

- Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations

- Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently

Why You'll Stay:

- Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required

- Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events

- Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan

- Generous Time Off: Recharge with paid vacation and personal time off (PTO)

- Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry

Qualifications:

- High school diploma or GED required

- 1 year of experience in customer service, contact centers, collections, or a related client-facing role

## Perks & Benefits

Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Onsite Work & Physical Requirements This is an onsite position based in our local office and regular,  in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

## About TrueML

## Company Overview
- **One-liner**: TrueML is a family of financial technology companies that uses data science and AI to transform debt collection and consumer financial health.
- **Entity Type**: Private
- **Headquarters**: Lenexa, Kansas, USA (based on on‑site job postings)
- **Founded**: 2013
- **Founders**: Ohad Samet and Nadav Samet

## Core Business
- **Primary industry**: Financial services, specifically debt collection, consumer engagement, and financial health technology.
- **Target customers**: B2B (businesses needing debt recovery or customer retention solutions) and B2C (consumers seeking a better path to financial health).
- **Mission**: To modernize the experience of consumers in their financial lives and ensure nobody gets locked out of the financial system.

## Products & Services
- **TrueAccord**: A digital‑first, data‑science‑driven third‑party debt collection platform that focuses on a consumer‑friendly experience to improve recovery rates.
- **Retain (TrueML Products)**: A patented machine‑learning SaaS product that helps businesses engage customers at the right time, place, and channel to improve retention and financial outcomes.
- **Sentry Credit**: A traditional debt collection agency based in Everett, WA, known for compassionate, professional debt resolution.
- **TrueML Shared Services**: Internal shared services providing data science, technology, legal, compliance, and HR support across the TrueML portfolio.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company).
- **Key Metric**: Annual revenue and total funding are not disclosed; the company has been operating for over a decade and is described as an “industry leader” in third‑party debt collection.
- **Notable Investors / Partners**: Not disclosed in available sources.
- **Growth Signals**: Multiple open positions (collections, engineering, messaging, management) in the U.S. and Latin America; continued investment in AI/ML products like Retain; expansion of remote work capabilities.

## Competitive Advantages
- **Data‑science‑first approach**: Uses patented machine learning to personalize consumer outreach, leading to better recovery and retention outcomes.
- **Consumer‑focused design**: Prioritizes a non‑hostile, transparent experience that helps consumers regain financial health, differentiating from traditional agencies.
- **Family of companies model**: Combines a digital‑native platform (TrueAccord), an AI‑powered SaaS product (Retain), and a legacy agency (Sentry Credit) to cover the full spectrum of debt resolution.
- **Track record**: Marketed as “trusted industry leader” with a decade of innovation and a proven ability to scale.

## Strategic Focus
- Expand AI‑powered products (Retain) to serve more financial service companies.
- Continue to modernize debt collection through digital channels and data science.
- Grow the team globally (remote roles in the U.S., Mexico, Argentina) while maintaining on‑site operations in Lenexa, KS.
- Maintain a strong culture of inclusion (equal gender split, diverse leadership) and mission‑driven innovation.

## Why Work Here
- **Culture**: Described as humble, driven, and innovative, with a focus on meaningful change. Diverse perspectives are celebrated, and the company has an equal gender split with women and minorities in key leadership roles.
- **Work Model**: A mix of on‑site (Lenexa, KS) and fully remote roles (U.S., Mexico, Argentina).
- **Benefits & Perks**: Competitive pay, company equity, comprehensive health/vision/dental insurance, paid parental leave, generous PTO plus paid volunteer days and 9 holidays, Employee Assistance Program, retirement planning (through Charles Schwab), Wellness Coach (3,000+ on‑demand sessions), PerkSpot discounts, Travel Assistance, peer‑to‑peer rewards program, and SoFi student loan rate discounts.

## Sources
1. [TrueML Homepage](https://trueml.co/)
2. [Company About Page](https://trueml.co/about-trueml/)
3. [Careers Page](https://trueml.co/careers/)
4. [Job Listings on Lever](https://jobs.lever.co/trueml)
5. [Benefits & Perks Page](https://trueml.co/benefits-perks/)

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