---
title: 'Collections Team Leader at Shift'
canonical: 'https://feeny.ai/job/collections-team-leader-shift-sydney-7509p5m8a934'
type: 'job'
last_seen: '2026-09-09'
---

# Collections Team Leader at Shift

- **Company:** Shift
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/shift/70e8a221-ecf2-4c42-b56f-50d4a6ef2be4

## Job description

Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the Role:

At Shift, we’re on the lookout for a Collections Team Leader who knows the ins and outs of recovering commercial debts and enjoys challenging the status quo. You’ll motivate, coach, and develop your team to achieve outstanding results balancing customer focus with sharp commercial outcomes. Your expertise will help us keep losses low and our portfolio healthy, all while making the collections process smarter and more effective.

What You’ll Do:

- Lead, mentor, and support a team of Collections Officers in a high-volume, commercial collections environment
- Be the escalation point for complex, high-value, or sensitive commercial accounts—solving tricky cases and guiding your team
- Own team KPIs, driving results on delinquency, recovery, and loss targets with a solutions-oriented approach
- Set clear expectations and allocate workloads effectively
- Provide regular feedback, coaching, and drive ongoing team capability and engagement
- Spot areas for improvement and champion smarter, faster processes across the collections function
- Play a key part in shaping and maintaining a credit control management framework fit for commercial lending
- Collaborate with colleagues in Finance, Credit, Account Management, and Operations to ensure the best outcomes
- Identify team growth opportunities and handle performance issues constructively

What You’ll Bring:

- 7+ years’ experience in receivables, credit management, or debt recovery, with significant experience in commercial collections and commercial lending
- Proven leadership in collections or credit operations, including coaching and performance management
- Track record of achieving team targets for commercial delinquency, recovery, and loss metrics
- Expertise in managing escalations for complex and high-stake commercial accounts
- Comprehensive understanding of AU regulatory obligations (NCCP Act, ASIC guidelines, Privacy Act)
- Experience with credit control frameworks, process improvement, and commercial collections models
- Strong communicator with great stakeholder management and influencing skills
- Comfortable with collections systems, CRM platforms, and debt management tools

Key benefits:

- Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
- Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
- Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
- Family support – industry leading 26 weeks paid parental leave.
- Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
- Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

#LI-Hybrid

## About Shift

## Company Overview
- **One-liner**: Shift provides Australian businesses with a range of credit and payment products—including working capital, asset finance, and trade credit—to help them manage cash flow, purchase equipment, and streamline trade terms.
- **Entity Type**: Private (Series D, backed by Peak XV Partners)
- **Headquarters**: North Sydney, New South Wales, Australia
- **Founded**: 2014
- **Founders**: Not publicly listed on the company website or in major profiles; the company was originally founded as GetCapital and rebranded to Shift in 2021.

## Core Business
- **Primary industry/industries**: Financial Services (Fintech) – specifically business lending, asset finance, and trade credit.
- **Target customers**: B2B – established small and medium-sized enterprises (SMEs) in Australia with $1M–$10M annual revenue, as well as brokers and suppliers who serve those businesses.
- **Mission or purpose statement**: “We’re for growing business” – Shift aims to provide financial certainty so businesses can operate and grow with ease, flexibility, and control.

## Products & Services
- **BusinessOverdraft**: A working capital product that links to a business transaction account, allowing on-demand fund transfers for cash flow management.
- **Equipment Line**: A single account to pay for equipment and fitout purchases (new or second-hand) in instalments.
- **AssetFinance**: Financing for purchasing business assets (equipment, vehicles, machinery) without paying the full cost upfront.
- **Trade Account**: A trade credit product that lets businesses pay invoices for materials, stock, and services with flexible repayment terms.
- **Shift Trade (Supplier side)**: A platform for suppliers to minimise credit and payment risk, optimise order management, and grow sales.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of approximately **USD $789.5M** across 9 rounds (including debt financing). Annual revenue estimated at **USD $400M** (source: LinkedIn company data).
- **Notable Investors/Partners**: Peak XV Partners (lead investor in Series C and Series D), plus other institutional debt and equity investors. The company has also been recognised by the Commercial & Asset Finance Brokers Association of Australia (CAFBA), winning Fintech of the Year four consecutive years (2020–2023).
- **Growth Signals**: 
  - Has supported **over 30,000 Australian businesses** since founding.
  - 65% of customers have seen a 10%+ increase in compound annual growth rate (CAGR) since 2019.
  - Headcount of ~250–300 employees, with a 2.2% yearly growth rate.
  - Operates in 5 countries (Australia, India, New Zealand, Singapore, Canada).
  - Won KangaNews Australian Innovative Securitisation Deal of the Year 2025 for its A$200 million Shift Overdraft 2025-1 Trust transaction.

## Competitive Advantages
- **Technology-enabled underwriting**: Uses real-time financial data to give businesses visibility of available credit and control over access, reducing lengthy approval processes.
- **End-to-end product suite**: Offers a single platform for working capital, asset finance, and trade credit—covering the full lifecycle of business financial needs.
- **Broker trust**: Voted Fintech of the Year by brokers for four consecutive years, indicating strong partner relationships and market credibility.
- **Securitisation innovation**: The 2025 award for innovative securitisation demonstrates sophisticated funding capabilities that lower cost of capital.

## Strategic Focus
- **Deepening the Australian SME market**: Continuing to grow the customer base of established SMEs and expand product adoption.
- **Product innovation**: Building out the Shift Trade platform for suppliers and enhancing the digital experience for both businesses and brokers.
- **International expansion**: Already operating in 5 countries, with a growing team in India (44 employees) and presence in New Zealand, Singapore, and Canada.
- **Talent and culture**: Investing in a strong engineering and product team (13% of workforce in technical roles) to maintain a technology-led edge.

## Why Work Here
- **Culture**: Values include “We solve problems,” “We deliver value,” “We are straightforward,” “Time is precious,” and “Shared success, shared learnings.” The company emphasises no fiefdoms, no politics, no egos—a single-team mentality.
- **Work policy**: “Shift flex” embraces hybrid and remote working, recognising that there’s no one-size-fits-all approach. Some roles are on-site at the North Sydney HQ, while others offer flexibility.
- **Parental leave**: 26 weeks paid leave for the primary carer and 6 weeks for secondary carers, regardless of gender.
- **Office perks**: Premium office space in North Sydney with an in-building café, end-of-trip facilities, and a reflection room. Mix of meeting rooms and booths for collaboration.
- **Compensation**: Competitive salaries and bonus schemes, plus a generous employee referral program.
- **Engineering culture**: The tech stack includes React, .NET, and modern cloud infrastructure. Open roles include Full Stack Engineer, Senior Software Engineer, and Software Engineer (.NET/React.js), indicating a strong focus on building internal platforms.

## Sources
1. [shift.com.au – About Us](https://www.shift.com.au/about-us/)
2. [shift.com.au – Products](https://www.shift.com.au/)
3. [shift.com.au – Careers](https://www.shift.com.au/careers/)
4. [Built In – Shift Profile](https://builtin.com/company/shift-shiftcom)
5. [LinkedIn – Shift Company Page](https://au.linkedin.com/company/shiftfinancialau)

## Other roles at Shift

- [Commercial Credit Analyst (Part-Time)](https://feeny.ai/job/commercial-credit-analyst-part-time-shift-sydney-qtgqmwtrgjyw) — Sydney, Australia
- [Senior Business Analyst](https://feeny.ai/job/senior-business-analyst-shift-sydney-yke22sqxks19) — Sydney, Australia
- [Senior DevOps Engineer](https://feeny.ai/job/senior-devops-engineer-shift-sydney-mn6mcy9fhjd3) — Sydney, Australia
- [Learning & Development Manager](https://feeny.ai/job/learning-development-manager-shift-sydney-c8vha9g8gmj8) — Sydney, Australia
- [Customer Service Officer](https://feeny.ai/job/customer-service-officer-shift-sydney-exac28b1374k) — Sydney, Australia
- [Business Development Manager](https://feeny.ai/job/business-development-manager-shift-sydney-mtf079n9ttnm) — Sydney, Australia
- [Trainee Analyst](https://feeny.ai/job/trainee-analyst-shift-india-7yw0w0ydcxtb) — India
- [Senior Full Stack Engineer - .Net / React.js](https://feeny.ai/job/senior-full-stack-engineer-net-react-js-shift-sydney-6sgx2rezsjsa) — Sydney, Australia
- [Senior Software Engineer - .Net](https://feeny.ai/job/senior-software-engineer-net-shift-sydney-rd8djxx7st1k) — Sydney, Australia
- [Customer Service - Team Lead](https://feeny.ai/job/customer-service-team-lead-shift-sydney-fjb6m9fs6n4e) — Sydney, Australia