---
title: 'Columbia Residential Service Technician at CPI Security'
canonical: 'https://feeny.ai/job/columbia-residential-service-technician-cpi-security-columbia-south-carolina-yqacd3cxza95'
type: 'job'
last_seen: '2026-09-09'
---

# Columbia Residential Service Technician at CPI Security

- **Company:** CPI Security
- **Location:** Columbia South Carolina, United States
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/cpisecurity/jobs/4710295006

## Job description

We are seeking a Residential Service Technician in Columbia, SC to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands-on work, solving problems, and delivering exceptional customer service—all while earning a performance-based income.

What You’ll Do:

- Service and maintain residential security systems, ensuring timely and accurate troubleshooting
- Perform home walkthroughs to determine optimal configurations and opportunities for additional protection
- Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations
- Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently

What We’re Looking For:

- High school diploma or equivalent; technical training is a plus
- Strong sales skills with mechanical aptitude for troubleshooting and repairs
- Excellent communication, customer service, and a safety-first mindset
- Professional appearance and demeanor; alarm or telecom experience is a bonus

What’s In It For You:

- $45,000 to $60,000 average annual earnings (hourly training pay and 100% uncapped commission after training)
- Opportunities for advancement and long-term career mobility
- Every other weekend off plus company-provided equipment (ie. vehicle, fuel card, iphone, ipad) and paid training)
- Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance

## About CPI Security

## Company Overview
- **One-liner**: CPI Security is a regional, full-service residential and commercial security provider offering monitored alarm systems, smart home integration, and 24/7 real-time response across the Southeastern United States.
- **Entity Type**: Private (bootstrapped/family-owned)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1991
- **Founders**: Not publicly disclosed on available sources

## Core Business
- **Primary industry**: Electronic Security / Home & Business Security Systems / Monitoring Services
- **Target customers**: Residential homeowners, commercial businesses, and new construction developers in the Southeast (primarily North Carolina, South Carolina, Tennessee, and Georgia)
- **Mission or purpose statement**: “Your Safety, Our Mission” — focused on helping and protecting others, with a commitment to customers, communities, and first responders throughout the Southeast.

## Products & Services
- **Residential Security Systems**: Customizable packages including 24/7 monitoring, smart cameras, sensors, and smart home integration. All packages include free professional installation.
- **Commercial Security Systems**: Tailored security solutions for businesses, including installation and service.
- **Real-Time Response (Real-Time Response℠)**: Proprietary monitoring service featuring real, local people (not just AI) who proactively safeguard homes and respond immediately to alerts.
- **Smart Home Integration**: AI-powered monitoring systems integrated with smart home technology (e.g., cameras, door locks, automation).
- **Flexible Payment Options**: Equipment can be purchased upfront or financed via monthly plans.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 230,000 customers; one of the nation’s top 10 largest security providers; over 750 employees (as of 2026)
- **Notable Investors/Partners**: Not publicly disclosed (private). Key partnerships include local first responders and communities.
- **Growth Signals**: Expanded from 10 employees and 300 customers in 1991 to 750+ employees and 230,000+ customers; named SDM Dealer of the Year (twice), Central Station of the Year, and Marvel Award winner; recognized as one of the Carolinas’ Top 25 Best Places to Work; The Monitoring Association named CPI Security 2023 Enterprise Monitoring Center of the Year.

## Competitive Advantages
- **Real-Time Response℠**: Differentiator of having real, local people monitoring and responding to alarms, not just AI or call centers. This human-in-the-loop approach is positioned as superior care and faster response times.
- **Regional Focus**: Branches throughout the Carolinas, Tennessee, and Georgia enable local knowledge, faster on-site response, and personalized service.
- **Award-Winning Excellence**: Industry-recognized for alarm response times, technology, and customer service. SDM Dealer of the Year (twice) and Enterprise Monitoring Center of the Year (2023).
- **Free Professional Installation**: A key customer perk that lowers friction for adoption.
- **Long-Standing Reputation**: Founded in 1991, providing decades of trust and stability in a competitive market.

## Strategic Focus
- **Growth & Expansion**: Continuing to expand its regional footprint across the Southeast (currently in NC, SC, TN, GA) with active hiring for sales, installation, and support roles in new and existing markets.
- **Technology Innovation**: Investing in cutting-edge, AI-powered monitoring systems and smart home integration to stay ahead of industry trends and evolving threats.
- **Customer Retention & Lifecycle**: Actively hiring for roles like Marketing Manager – Customer Retention & Lifecycle and Customer Retention Manager, indicating a focus on long-term customer value and reducing churn.
- **Operational Excellence**: Prioritizing fast alarm response times, professional installation, and exceptional customer service as core operational pillars.

## Why Work Here
- **Culture & Recognition**: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
- **Benefits**: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
- **Work Environment**: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
- **Community Impact**: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
- **Career Growth**: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
- **Engineering & Tech Roles**: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.

## Sources
1. [cpisecurity.com - Home Page](https://cpisecurity.com/)
2. [cpisecurity.com - About / The CPI Story](https://cpisecurity.com/the-cpi-story/)
3. [cpisecurity.com - Careers Page](https://cpisecurity.com/about/careers/)
4. [job-boards.greenhouse.io - CPI Security Jobs](https://job-boards.greenhouse.io/cpisecurity)

## Other roles at CPI Security

- [New Construction Security Sales Representative](https://feeny.ai/job/new-construction-security-sales-representative-cpi-security-greenville-south-93cw4v9h7eqt) — Greenville South Carolina, United States
- [Residential Installation Technician](https://feeny.ai/job/residential-installation-technician-cpi-security-wilmington-north-carolina-17a71yfvd8jm) — Wilmington North Carolina, United States
- [Commercial Installation Technician](https://feeny.ai/job/commercial-installation-technician-cpi-security-columbia-south-carolina-t2pr8g3k4y0y) — Columbia South Carolina, United States
- [Commercial Sales Representative](https://feeny.ai/job/commercial-sales-representative-cpi-security-myrtle-beach-south-carolina-ae8y1jd2jawg) — Myrtle Beach South Carolina, United States
- [Senior Marketing Analyst](https://feeny.ai/job/senior-marketing-analyst-cpi-security-charlotte-north-carolina-bwjm412z6nte) — Charlotte North Carolina, United States
- [Inside Sales Advisor](https://feeny.ai/job/inside-sales-advisor-cpi-security-charlotte-north-carolina-1m05dg8x3nde) — Charlotte North Carolina, United States
- [Residential Security Sales Representative](https://feeny.ai/job/residential-security-sales-representative-cpi-security-charleston-south-carolina-k877v2nxvvhg) — Charleston South Carolina, United States
- [Residential Security Sales Representative](https://feeny.ai/job/residential-security-sales-representative-cpi-security-columbia-south-carolina-t25rqt2zb0gx) — Columbia South Carolina, United States
- [Facilities Maintenance Lead](https://feeny.ai/job/facilities-maintenance-lead-cpi-security-charlotte-north-carolina-11kezv97nr0t) — Charlotte North Carolina, United States
- [Columbia Commercial Sales Representative](https://feeny.ai/job/columbia-commercial-sales-representative-cpi-security-columbia-south-carolina-jwdct20sjgnh) — Columbia South Carolina, United States