---
title: 'Columbus, OH Talent Community at Loop'
canonical: 'https://feeny.ai/job/columbus-oh-talent-community-loop-columbus-b3pzqnvstv22'
type: 'job'
last_seen: '2026-09-09'
---

# Columbus, OH Talent Community at Loop

- **Company:** Loop
- **Location:** Columbus, OH
- **Work type:** hybrid
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/loopreturns/d8185a7f-588c-44c3-9fa5-c193a80bca4a

## Job description

At Loop, we're always looking for great people who want to build their career in Columbus, our HQ. This is not for one specific open role at Loop. This is an invitation for local (or soon-to-be-local) talent across Tech, Go-To-Market, and G&A to get on our radar so we can match you to the right opportunity when the time comes.

Whether you write code, close deals, support merchants, or keep the business running, one thing stays constant at Loop: we move fast, we own our work, and we're building something that millions of people use. If that sounds like your kind of place, we want to hear from you.

This community spans three parts of our business for Columbus, OH: Tech: Engineering, Product, Data, Design Go-To-Market: Sales, Merchant (Customer) Success, Support, Onboarding, Partnerships, Revenue Operations G&A: Finance, People, Operations, and other business functions that keep Loop running

What You'll Do: Depending on the specific role you're aligned to, you can expect to work across some or all of the following:

- Own meaningful problems within your craft, whether that's shipping product, closing revenue, supporting merchants, or running the systems that keep Loop moving.
- Move at Loop speed. We're a fast-paced, high-growth company where priorities shift, and ambiguity is part of the job. You'll be expected to figure things out rather than wait for a fully paved road.
- Collaborate across teams, knowing how to pull in the right people at the right time to solve problems that don't respect org charts.
- Use data and the latest tools, AI included, to work smarter, find leverage, and continuously improve how you operate.
- Own your outcomes, whatever they look like in your function. A shipped feature, a closed deal, a resolved ticket, a closed set of books, while bringing the creativity and hustle to hit and exceed those outcomes.
- Contribute to our Columbus HQ. Be part of an in-person hub, with the visibility and connection that comes from being close to the action.

Your Experience:

- You've worked at a fast-growing startup or tech company (or a few) and know what it means to operate with high standards when the road isn't fully paved.
- You bring experience in your function: Tech, GTM, and G&A, and can speak concretely to the impact you've had.
- You thrive when things are moving fast, priorities shift, and you have to figure things out without a fully-scoped playbook.
- You're comfortable with data and tools, use insights to drive decisions, and are already experimenting with AI to improve how you work.
- You've worked cross-functionally and have examples of how that collaboration led to a better outcome.
- You operate with intensity and high standards, and bring the same level of care to the people around you. You push hard and treat others well at the same time.
- You're based in Columbus, Ohio, or open to relocating, and you’re excited about being part of our HQ presence.
- You have examples of living Loop's core values: Be a Human First, Courage Over Comfort, Own the Outcome, and Make Merchants Successful.

What you can expect in our Columbus, OH HQ:

- Working with great humans who are some of the best at what they do.
- Short North location, access to tons of restaurants and shops.
- With free garage parking!
- Weekly breakfast and/or lunches.
- Some of the best snacks and drinks you’ve ever had.
- Outings around town: Sports games, Pins nights, and other team-building activities.

## #LI-ST1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice here.

## About Loop

## Company Overview
- **One-liner**: Loop provides an AI-powered operations platform for ecommerce brands to manage returns, exchanges, tracking, fraud prevention, and the entire post-purchase experience.
- **Entity Type**: Private (Series B; $125.45M total funding)
- **Headquarters**: Columbus, Ohio, United States
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Ecommerce operations / returns management software
- **Target customers**: B2B – ecommerce brands of all sizes, originally built for Shopify and now available on all platforms
- **Mission**: Protect margins, delight customers, and help merchants build businesses that last; give ecommerce brands and their customers confidence in every purchase.

## Products & Services
- **Loop Platform**: Unified operations suite covering returns, exchanges, tracking, order editing, shipping, fraud prevention, delivery promise, and protection – all powered by AI and data from 200M+ shopper journeys.
- **Returns**: Guides shoppers to exchanges or store credit instead of refunds, retaining revenue.
- **Exchanges**: Enables seamless product swaps to improve loyalty.
- **Tracking**: Automated, branded delivery updates to reduce “Where’s my order?” tickets.
- **Promise**: Shows accurate delivery dates before purchase to increase conversion.
- **Editing**: Allows customers to change orders after purchase, reducing support tickets.
- **Protection**: Checkout add-on against loss or theft, generating incremental revenue.
- **Shipping**: Optimized reverse logistics with return labels and routing.
- **Intelligence**: AI-driven insights from 100M+ returns, 200M+ shoppers, 5K+ brands, and 1K+ carriers to predict outcomes and optimize policies.
- **Fraud**: Identifies abusive behavior and high-risk returns before approval.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue estimated at $5.85M (source: LinkedIn); total funding $125.45M across five rounds (Series A $10M, Series B $65M, additional Series B $50M, plus convertible note and venture round).
- **Notable Investors/Partners**: Investors not publicly named; key partner is Shopify (native integration). Integrates with ecommerce, logistics, and support systems.
- **Growth Signals**: 203 employees (+2.8% YoY); serves 5,000+ brands including Represent, Oh Polly, Alohas; expanded from Shopify-only to multi-platform; raised $50M in a 2023 Series B extension.

## Competitive Advantages
- **Data network effect**: Leverages data from 200M+ shopper journeys, 100M+ returns, and 1K+ carriers to continuously improve AI models for fraud detection, policy optimization, and predictive insights.
- **Exchange-first retention**: Converts returns into exchanges/store credit, directly improving merchant revenue retention.
- **End-to-end post-purchase suite**: Unifies tracking, returns, editing, protection, and fraud into one platform, reducing operational complexity for brands.
- **Enterprise readiness**: Supports domestic and international brands with broad carrier coverage and regional integrations.

## Strategic Focus
- Expand beyond Shopify to all ecommerce platforms.
- Deepen AI capabilities across fraud, intelligence, and automated policy decisions.
- Build a connected commerce operations suite that covers the entire post-purchase journey.
- Grow enterprise customer base and international presence (UK, EU, cross-border).

## Why Work Here
- **Culture**: Emphasizes “Be A Human First” with high empathy and high standards. Described as a formative career chapter where employees grow quickly and shape the future of commerce.
- **Remote/Hybrid**: Flexible – remote workspaces available, with in-office HQ in Columbus, Ohio. Some roles are listed as “In-Office or Remote.”
- **Perks**: Company equity, competitive compensation, regular team gatherings and social events.
- **Engineering culture**: 93 product + tech employees out of 204 total; strong focus on AI, data, and platform engineering.

## Sources
1. [Loop Careers (jobs.lever.co)](https://jobs.lever.co/loopreturns)
2. [About Us (loopreturns.com)](https://www.loopreturns.com/about/)
3. [Loop Returns Platform (loopreturns.com)](https://www.loopreturns.com/)
4. [LinkedIn Company Page (linkedin.com)](https://www.linkedin.com/company/loop-returns)
5. [Built In Profile (builtin.com)](https://builtin.com/company/loop-returns)

## Other roles at Loop

- [Merchant Success Manager, Mid-Market](https://feeny.ai/job/merchant-success-manager-mid-market-loop-remote-d3ff1szr0vg8)
- [Partner Manager](https://feeny.ai/job/partner-manager-loop-london-f7kgdmdetpqc) — London, United Kingdom
- [Merchant Success Manager, Enterprise](https://feeny.ai/job/merchant-success-manager-enterprise-loop-remote-b3605hc4w2bx)
- [Engineering Manager, Shipping & Logistics](https://feeny.ai/job/engineering-manager-shipping-logistics-loop-remote-jfyk5za091j7)
- [Merchant Success Manager, Enterprise](https://feeny.ai/job/merchant-success-manager-enterprise-loop-sydney-xmamax3zw4c7) — Sydney, Australia
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-loop-columbus-44jgbpgnhp7q) — Columbus, OH
- [Software Engineer](https://feeny.ai/job/software-engineer-loop-columbus-qvzk3qks68y9) — Columbus, OH
- [Senior Director, Revenue Operations](https://feeny.ai/job/senior-director-revenue-operations-loop-remote-3qb721xe9cpk)