---
title: 'Commerce Engineer EMEA-APAC at VTEX'
canonical: 'https://feeny.ai/job/commerce-engineer-emea-apac-vtex-barcelona-wx4y6684qm98'
type: 'job'
last_seen: '2026-09-06'
---

# Commerce Engineer EMEA-APAC at VTEX

- **Company:** VTEX
- **Location:** Barcelona, Spain
- **Posted:** 2026-06-22
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/vtex/jobs/6098704004

## Job description

## About the team

The Commerce Engineer team is the support and engine of the VTEX Sales Team. The team seeks to guide and find scalable solutions for our potential customers. The team is trained and prepared to define the project scope, technical proposal, and pricing to reinforce the Sales team approach.Your main responsibilities will include: Build and maintain strong, strategic relationships with large enterprise clients, ensuring consistent and high-level communication.

*This role requires you to be based in Barcelona, and to attend the office 4 days a week (Monday–Thursday), with remote work on Fridays.

Your main responsibilities will include:

- Deeply understand client needs, proposing tailored projects and solutions that drive their business outcomes.
- Proactively monitor the use of our products and services, identifying areas for improvement and value creation.
- Act as a trusted advisor, guiding clients in adopting best practices to maximize the return on VTEX solutions.
- Identify upsell opportunities and new projects, directly contributing to revenue growth and increased GMV within the portfolio.
- Develop performance-driven strategies to help clients sell more and sell better.
- Anticipate churn risks, acting swiftly and empathetically to reverse critical situations with personalized action plans.
- Drive the expansion of Annual Contract Value (ACV), from qualifying leads to closing long-term agreements.
- Stay up to date on our product roadmap and complete relevant certifications to support your growth within VTEX.

Required Skills & Experience

- Solid experience in Customer Success, Account Management, or related areas, especially working with Enterprise (Tier 1) clients.
- Proven track record in consultative account management, with a focus on customer retention, revenue expansion (upsell/cross-sell), and long-term success.
- Knowledge of churn reduction strategies and customer engagement tactics throughout the client lifecycle.
- Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels, including C-level executives.
- Strong analytical skills, with the ability to interpret key performance metrics (e.g., NPS, churn rate, GMV, ACV) and make data-driven decisions.
- Experience using CRM and Customer Success platforms, such as Salesforce, HubSpot, Gainsight, or similar tools.
- Proactive mindset with a strong sense of ownership and urgency, focused on problem-solving and value creation.
- Bachelor’s degree completed, preferably in Business Administration, Marketing, Engineering, Communication, or related fields.
- Availability for in-person client meetings, when necessary.
- Fluent English proficiency:, Working with global clients or VTEX-related materials in English.
- Preferred languages: Spanish, Italian, French & German are a not mandatory but desired

## About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit [www.vtex.com](https://www.vtex.com).

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

## Benefits

- Competitive Salary
- Flexible work schedule
- Meal Allowance
- Transportation assistance
- Extended parental leaves
- Language scholarship:  80% subsidies in English and Spanish courses
- Free shipping on 1000+ VTEX stores

## About VTEX

## Company Overview
- **One-liner**: VTEX provides an AI-native commerce platform that enables enterprise brands and retailers to orchestrate B2C, B2B, marketplace, and omnichannel operations from a single unified suite.
- **Entity Type**: Public (NYSE: VTEX)
- **Headquarters**: Rio de Janeiro, Brazil (with major offices in New York, Miami, Mexico City, Bogotá, and São Paulo)
- **Founded**: 2000
- **Founders**: Geraldo Thomaz Jr. and Marcio Kumruian

## Core Business
- Primary industry/industries: E-commerce Software, Digital Commerce Platforms, Retail Technology, AI-Powered Customer Experience
- Target customers: Enterprise B2C, B2B, D2C, and Marketplace retailers; global brands; mid-market and large retailers
- Mission or purpose statement: "Create the future of commerce" by powering the commerce transformation and enabling organizations to modernize their tech stack with an AI-native operating system.

## Products & Services
- **VTEX Commerce Platform**: A unified, AI-native suite for D2C, B2C, B2B, and Marketplace commerce, including order management, omnichannel operations, and global commerce capabilities (multi-region, multi-language, multi-currency).
- **VTEX CX Platform (formerly Weni)**: An AI-native customer service and conversational commerce platform, acquired from Weni.ai. Includes autonomous AI agents for customer support, guided purchasing, and real-time assistance across channels.
- **Agentic WhatsApp Store**: Enables conversational commerce directly within WhatsApp, allowing customers to discover products, get personalized recommendations, and complete purchases without leaving the chat.
- **AI Search & Recommendations**: Context-aware search and real-time personalized recommendations to drive conversions and revenue per visit.
- **VTEX Ads Platform**: An AI-optimized retail media network that allows brands to run sponsored campaigns directly on storefronts, turning existing traffic into incremental revenue.
- **CMS with GenAI**: Content management with generative AI for faster campaign creation, personalized messaging, and SEO improvement.
- **Data Insights Agent**: AI-powered analytics that transform complex commerce data into actionable decisions, predicting trends and guiding strategy in real time.

## Market Standing
- **Valuation/Market Cap**: As of mid-2026, VTEX has a market capitalization of approximately $2.5–$3 billion (fluctuates with market conditions). The company processes over **$15B+ in GMV annually**.
- **Key Metric**: Public company with reported quarterly earnings. In FY 2025, VTEX reported annual revenue of approximately $300M+ (exact figures available in SEC filings). Total funding raised pre-IPO was approximately $365M.
- **Notable Investors/Partners**: Key institutional investors include SoftBank, Goldman Sachs, and others. Partners include major global brands like Carrefour, Colgate, Sony, Stanley Black & Decker, and Whirlpool. The company has 3,500+ enterprise customers and supports 3,100+ active online stores across 44 countries.
- **Growth Signals**: Strong headcount growth (1,300+ employees globally, up from ~1,000 in 2023), 38 operating locations worldwide, a 4.3 Glassdoor rating, and continuous expansion through acquisitions (e.g., Weni.ai in 2025). The company is aggressively investing in AI-native features and conversational commerce.

## Competitive Advantages
- **AI-Native Platform**: Unlike many legacy commerce platforms that bolt on AI, VTEX embeds AI across every layer of the platform (search, recommendations, customer service, ads, content, data insights), creating a unified, intelligent commerce ecosystem.
- **Unified Commerce Suite**: Offers a single platform for B2C, B2B, D2C, marketplace, and omnichannel operations, reducing complexity and maintenance for enterprise customers.
- **Global Reach with Local Depth**: Serves 44 countries with localized capabilities (languages, currencies, regulations), a rare combination for a commerce platform.
- **Strong Enterprise Customer Base**: High-profile, sticky enterprise clients (Carrefour, Sony, Colgate, Whirlpool) create a strong moat through switching costs and deep integrations.
- **Acquisition of Weni.ai**: The 2025 acquisition of Weni.ai added a leading agentic CX platform, positioning VTEX at the forefront of conversational commerce and AI-powered customer service.

## Strategic Focus
- **AI-First Innovation**: Doubling down on autonomous AI agents (customer service, sales, data insights) to differentiate the platform and drive operational efficiency for clients.
- **Conversational Commerce**: Expanding capabilities in WhatsApp and other chat-based commerce channels to capture the growing trend of social and conversational selling.
- **Global Expansion**: Continuing to grow in Latin America (its stronghold) while expanding deeper into North America, Europe, and Asia.
- **Platform Ecosystem**: Building out the VTEX Ads and marketplace capabilities to create a network effect where more sellers and buyers attract each other, generating incremental revenue streams.
- **Enterprise Modernization**: Targeting CIOs and CTOs looking to replace legacy, fragmented commerce stacks with a modern, unified, AI-native solution.

## Why Work Here
- **Culture & Ratings**: VTEX has a strong Glassdoor rating of 4.3, indicating high employee satisfaction. The company describes its culture as one where "high performance is a mountain with no top" and emphasizes a "shared bold future."
- **Remote/Hybrid/Office**: The company has 38 operating locations worldwide and supports a hybrid work model. Roles are available in major hubs (Rio de Janeiro, São Paulo, New York, Miami, Mexico City, Bogotá) and some remote positions.
- **Early Careers & Diversity**: VTEX has active early career programs (internships, student initiatives) and a dedicated "Programa de Diversidade" for inclusion of people with disabilities. They have a specific "Banco de Talentos Diversos" in Brazil.
- **Engineering & Tech Culture**: With 1,300+ employees and a tech-heavy focus (AI, cloud, SRE, frontend, backend), engineers work on cutting-edge commerce and AI problems at global scale. The company offers roles in Engineering, Product Management, Data, and Cloud infrastructure.
- **Impact & Scale**: Employees work on a platform that processes $15B+ in GMV annually and serves 3,500+ enterprise customers, offering a high-impact environment where work is visible and directly affects global commerce.

## Sources
1. [vtex.com](https://vtex.com/en-us)
2. [investors.vtex.com](https://www.investors.vtex.com/overview/default.aspx)
3. [careers.vtex.com](https://careers.vtex.com/)
4. [job-boards.greenhouse.io/vtex](http://job-boards.greenhouse.io/vtex)
5. [weni.ai](https://weni.ai/en)

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