---
title: 'Commerce Operations Supervisor  - Multi Retailer at VML/WPPEnterprise Solutions'
canonical: 'https://feeny.ai/job/commerce-operations-supervisor-multi-retailer-vml-wppenterprise-solutions-81evm56qka2e'
type: 'job'
last_seen: '2026-09-16'
---

# Commerce Operations Supervisor  - Multi Retailer at VML/WPPEnterprise Solutions 

- **Company:** VML/WPPEnterprise Solutions 
- **Location:** Chicago Illinois, United States / New York New York, United States / Rogers Arkansas, United States
- **Compensation:** $60k–$140k
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/vmlenterprisesolutions/jobs/8645188002

## Job description

## Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Supervisor, Commerce Operations - Multi Retailer

Position Summary

The Supervisor, Commerce Operations is responsible for day-to-day digital shelf stewardship AND commercial performance support across a portfolio of retail partners including Target, Kroger, Sam's Club, and mid-to-long-tail retailers (Food, Drug, DIY). This role serves as the operational backbone for our CPG clients, ensuring product content is accurate, compliant, and discoverable while also providing trading intelligence, competitive monitoring, and structured client reporting with clear recommendations.

This is a client-facing role. The Manager delivers monthly reporting meetings, triages platform alerts, executes approved optimisations and provides proactive recommendations that improve digital shelf health, commercial performance, and retailer readiness. They operate VML Commerce dashboards, retailer native portals, Profitero as primary tools, translating automated data into actionable insight for clients’ Omni-marketing and Sales teams.

The ideal candidate combines digital shelf operations experience with commercial acumen: comfortable discussing content compliance and category share trends in the same client meeting.

## Key Responsibilities

Digital Shelf Operations & Content Stewardship

Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers

Execute product content updates

Submit and maintain content through retailer portals, Salsify, and syndication platforms

Verify syndication outcomes and monitor publication status

Validate product data accuracy, taxonomy, and retailer-specific requirements prior to publication

Implement pre-syndication readiness checklist

Content Monitoring, Alert Triage & Quality Assurance

Assess alert severity, identify root cause (retailer overwrite vs. syndication failure vs. data quality issue), and route to appropriate owner with recommended action

Perform manual PDP audits for retailers not covered by Profitero (Food, Drug, DIY) on monthly cadence

Monitor content contribution scores, retailer compliance scorecards, and publication health

Escalate systemic issues and recurring patterns for structural resolution

Commercial Performance Support & Trading Intelligence

Prepare and deliver monthly competitive pricing snapshots for Tier 3-5 retailers using syndicated data (Nielsen, Circana, 84.51°)

Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category level

Flag new entrant detections, delistings, and major competitive price shifts within 1 week of occurrence

Support line review preparation and QBR data pulls for Target and Kroger Sales teams

Client Reporting & Insight Delivery

Deliver monthly structured reporting meetings to Omni-marketing and Sales teams for assigned retailers

Reports include: content health scorecard, search visibility trends, competitive positioning, and trading metrics — each with written "so what" and recommended actions

Execute approved content changes resulting from search/keyword recommendations (title rewrites, bullet updates, image swaps) and brief the creative agency

Pre-campaign retail-readiness verification: confirm products are content-complete and compliant before media spend activates

Search & Optimisation Execution

Execute approved keyword and content optimisations

Receive and apply cross-retailer optimisation learnings from Amazon/Walmart teams

Monitor share of search and organic rank for priority keywords (where data available via Profitero/retailer portals)

Flag optimisation opportunities when data suggests content underperformance

Ticket & Workflow Management

Manage daily ticket queues across retailer portals; prioritise by SLA and business impact

Coordinate execution across Brand, Omni-marketing and Sales teams

Track work through completion; provide status updates to stakeholders

Resolve retailer publication issues, validation errors, and operational roadblocks

Document recurring issues for root cause analysis and continuous improvement

Documentation & Process Improvement

Maintain retailer execution guides: portal processes, content requirements, ticket workflows, escalation paths

Document brand-specific standards, retailer nuances, and client preferences for consistent execution

Identify recurring manual activities and recommend automation opportunities (partner with Tech team)

Contribute to ongoing refinement of managed service offerings based on client needs and retailer changes

Cross-Retailer Coordination

Receive monthly insight cascade, assess applicability to assigned retailers and execute relevant optimisations

Share Tier 2-3 retailer insights back to Tier 1-2 teams where relevant

Support Amazon/Walmart teams on overflow during peak periods (holiday, NPD surges) — cross-trained on core VC/SupplierOne workflows

Participate in quarterly cross-retailer strategy review alongside full Retail Services team

## Qualifications

Required:

- 3-5 years in eCommerce operations, digital shelf management, PIM or retail services
- Experience with Target and/or Kroger retailer portals and content requirements
- Proficiency with digital shelf intelligence platforms (Profitero, Stackline or equivalent)
- Experience with PIM/syndication platforms (Salsify, Syndigo or equivalent)
- Strong data fluency: can read dashboards, spot anomalies and write actionable "so whats"
- Client-facing communication skills: comfortable presenting findings and recommendations
- Exceptional attention to detail with ability to manage multiple concurrent retailer priorities
- Advanced Excel; comfortable with structured reporting

Preferred:

- CPG industry experience (Home Care, Laundry, Air Care, Consumer Health or Food categories)
- Familiarity with GS1 standards and retailer content scorecards
- Experience with syndicated data sources (Nielsen, Circana, 84.51°)
- Understanding of retail media fundamentals (how content performance connects to paid search ROI)
- Experience in agency or managed services environment

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click [WPP Benefits](https://mybenefits.wpp.com/public/welcome)for more details.

_ $60,000—$140,000 USD

## About WPP

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit [WPP.com](http://wpp.com/).

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to WPP (VML/WPP Enterprise Solutions). Before you do this, we think it's a good idea to read through our [Recruitment Privacy Policy](https://www.vml.com/recruitment-privacy-policy). California residents should read our [California Recruitment Privacy Notice](https://www.vml.com/california-recruitment-privacy-notice). This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

## About VML/WPPEnterprise Solutions 

## Company Overview
- **One-liner**: VML Enterprise Solutions is the technology and data consulting arm of global creative agency VML, delivering digital transformation, customer experience, commerce, and AI-driven solutions for the world’s largest brands.
- **Entity Type**: Division of VML, a subsidiary of WPP plc (NYSE: WPP, LSE: WPP). WPP is publicly traded.
- **Headquarters**: London, United Kingdom
- **Founded**: 2023 (formed as a unified unit within VML, inheriting legacy from Wunderman Thompson Commerce and VMLY&R)
- **Founders**: Not applicable (organizational unit); leadership includes Global CEO Jeff Geheb (Enterprise Solutions) and UK CEO Joe Petyan.

## Core Business
- **Industries**: IT Services and IT Consulting, Digital Transformation, Customer Experience (CX), Commerce, Marketing Technology, AI
- **Target customers**: Large enterprise and multinational B2C and B2B brands across retail, CPG, automotive, financial services, and technology
- **Mission**: *“We are driven by technology, but inspired by people – customers, clients, partners and colleagues.”* Focus on closing the gap between AI ambition and AI readiness.

## Products & Services
For each major offering:
- **Technology Transformation**: Modernizing legacy systems, implementing AI-driven operating models, and migrating platforms (e.g., Adobe Experience Cloud) to unlock new capabilities.
- **Customer Experience (CX)**: End-to-end CX design and implementation, including CRM, loyalty solutions, personalization at scale, and digital product innovation.
- **Commerce**: Omnichannel retail and B2B commerce experiences across DTC, marketplace, and B2B channels; powered by Adobe Commerce, Shopify, and Salesforce.
- **Consulting**: Strategy, innovation, analytics, and marketing effectiveness measurement to drive business impact.
- **Data & AI**: Advanced analytics, data clean rooms, AI-mediated recommendation, and scaled automation.

## Market Standing
- **Valuation/Market Cap**: Not publicly available for the division. Parent WPP’s market cap is approximately £8–9 billion (as of mid-2025). VML itself is a top global agency network.
- **Key Metric**: Total headcount of **10,000+ experts** across 40+ global offices (vml.com). Active job postings as of mid-2025: 201, with year-over-year posting growth of **+428.9%** (LinkedIn).
- **Notable Clients**: The Coca-Cola Company, Ford, Mars, Nestlé, Unilever, Sainsbury’s, KFC, Microsoft (Xbox Design Lab), United Rentals.
- **Notable Partners**: Adobe, Salesforce, Google, Microsoft, Braze, Shopify, MACH Alliance (over 50 technology vendor partnerships).
- **Growth Signals**: Rapid hiring surge (+428.9% YoY); new AI-focused whitepapers (“Share of Decision”, “Mastering Modernization”); expansion of Enterprise Solutions as a distinct operating unit under VML; recent CEO appointments (Joe Petyan as UK CEO in 2025).

## Competitive Advantages
- **Scale & Integration**: Combines deep creative capabilities of VML (award-winning global agency) with dedicated technology and data teams, allowing clients to move from strategy to execution under one roof.
- **Platform Ecosystems**: Long‑standing, certified partnerships with the largest enterprise platforms (Adobe, Salesforce, Shopify, Google, Microsoft) enable best‑in‑class delivery.
- **Proven Track Record**: Delivered “world’s largest grocery eCommerce replatform” (Sainsbury’s) and transformed customer experiences for Ford across Europe.
- **AI‑First Focus**: Actively publishing frameworks and whitepapers on AI readiness, LLM integration, and data clean rooms – positioning as a thought leader in enterprise AI.

## Strategic Focus
- Scaling AI‑driven transformation and automation for enterprise clients.
- Deepening omnichannel commerce capabilities (B2B, DTC, marketplace).
- Expanding consulting and CX services alongside technology delivery.
- Building out global delivery centers (India, Poland, Portugal, Hungary, US) to increase cost‑effective capacity.
- Investing in talent acquisition – especially in engineering, data, and AI roles – reflected in the surge of job postings.

## Why Work Here
- **Culture**: Emphasizes transformation of both client businesses and employee careers. Described as supportive, inclusive, and committed to personal growth. “[We] cherish unique perspectives” (vml.com/es-emea-careers).
- **Learning & Development**: Ongoing targeted learning, development opportunities, and a graduate programme for early‑career talent.
- **Work Policy**: Not explicitly stated, but offices exist across 40+ locations (London, New York, Bengaluru, Warsaw, Lisbon, etc.) with flexible/remote practices common in agency/consulting environments.
- **Notable Perks**: Work with iconic global brands (Coca-Cola, Ford, Microsoft); access to cutting‑edge technology stacks; high growth trajectory with increasing headcount and project demand.
- **Engineering Culture**: Strong focus on modern engineering (cloud, AI, headless commerce, MACH architecture) and cross‑functional collaboration between designers, engineers, and strategists.

## Sources
1. [vml.com – Enterprise Solutions](https://www.vml.com/expertise/enterprise-solutions)
2. [vml.com – Enterprise Solutions EMEA Careers](https://www.vml.com/es-emea-careers)
3. [LinkedIn – VML Enterprise Solutions](https://www.linkedin.com/company/vml-enterprise-solutions)
4. [Greenhouse – VML Enterprise Solutions Jobs](http://job-boards.greenhouse.io/vmlenterprisesolutions)

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