---
title: 'Commercial Account Manager (UK) at Mattermost'
canonical: 'https://feeny.ai/job/commercial-account-manager-uk-mattermost-united-kingdom-dwpk35g6j6tj'
type: 'job'
last_seen: '2026-09-12'
---

# Commercial Account Manager (UK) at Mattermost

- **Company:** Mattermost
- **Location:** United Kingdom
- **Posted:** 2026-02-13
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/mattermost/jobs/5121048008

## Job description

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.

To learn more, visit [www.mattermost.com](http://www.mattermost.com/)

Mattermost is seeking a Commercial Account Manager (CAM) – UK to support and accelerate commercial growth across the region. This is a collaborative, territory-aligned sales role that operates alongside Account Executives (AEs).

The CAM independently manages defined commercial sales motions while exercising strong judgment on when to partner with AEs on larger or more complex opportunities. This role is ideal for a commercially driven seller who thrives in a fast-paced SaaS environment and enjoys balancing net-new acquisition, expansion, and renewal management.

## What You’ll Do

Inbound Net New Sales

- Own and execute inbound-led net-new opportunities

- Qualify and close small to mid-sized deals for customers not aligned to strategic AE territories

- Run discovery, qualification, objection handling, and closing motions independently

Expansion Ownership

- Lead expansions within existing accounts when scope and complexity allow

- Identify upsell and cross-sell opportunities through customer engagement and usage insights

- Partner with AEs on expansions that become larger, more strategic, or more complex

- Manage inbound expansion requests from existing customers (e.g., incremental license additions)

Renewal Management (Value-Driven)

- Own renewals requiring active customer engagement, risk mitigation, or expansion discovery

- Collaborate cross-functionally to ensure smooth, on-time renewals

- Serve as a trusted advisor by helping customers realize the value of Mattermost and building business cases to support renewals

Sales & Ecosystem Exposure

- Gain hands-on experience with the full buying cycle and commercial procurement considerations

Territory Enablement & Hygiene

- Act as a capacity multiplier for Account Executives

- Maintain strong CRM hygiene, forecasting accuracy, and deal documentation

- Own renewal and expansion records for assigned accounts, as well as net-new sales records within your scope

- Share insights and learnings to continuously improve territory execution

Required Background / Skills

Required

- 2–5+ years of experience in sales, account management, renewal management, or commercial closing roles

- Demonstrated ability to manage multiple sales cycles in parallel

- Strong discovery, communication, and deal execution skills

-

## Experience using CRM systems (Salesforce preferred)

## Preferred

-

## Experience selling into regulated environments

- Exposure to commercial procurement processes

- SaaS or enterprise technology sales experience

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Mattermost is an EEO Employer, we are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.

## About Mattermost

## Company Overview
- **One-liner**: Mattermost provides a secure, open source collaboration platform for mission-critical work in complex environments, serving enterprise, defense, and government organizations.
- **Entity Type**: Private (open core, subscription-based)
- **Headquarters**: Palo Alto, California, USA (and online at [community.mattermost.com](https://community.mattermost.com))
- **Founded**: 2015 (open source project start)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry/industries**: Secure collaboration, messaging, workflow automation, sovereign AI
- **Target customers**: B2B, Enterprise, Government, Defense, Critical Infrastructure (ICP: organizations with 2,500+ employees and in-house Dev/Sec/Ops talent)
- **Mission or purpose statement**: “To make the world safer and more productive by developing and delivering secure, open source collaboration software.” [handbook.mattermost.com](https://handbook.mattermost.com/company/about-mattermost)

## Products & Services
- **Mattermost Professional**: Open source (MIT license) messaging platform for teams of 10–50 developers and IT professionals. Self-hosted, with core integrations, archiving, search, and extensibility. [handbook.mattermost.com](https://handbook.mattermost.com/company/about-mattermost)
- **Mattermost Enterprise**: Commercial edition with advanced security, compliance, executive reporting, workflow automation, sovereign AI, and support for large-scale deployments. Includes features like classification banners, data spillage prevention, audit trails, attribute-based access controls, and playbook automation. [mattermost.com](https://mattermost.com/)
- **Key capabilities**: Real-time messaging, channels, audio/screenshare, workflow & playbook automation, Kanban boards, task management, integration platform (open API, webhooks, plugins), sovereign AI agents, Microsoft Teams interoperability. [mattermost.com](https://mattermost.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue not publicly available; Total Funding not publicly available (private company)
- **Notable Investors/Partners**: Not publicly available in provided sources; strong open source community and partner ecosystem (resellers, system integrators, deployment partners)
- **Growth Signals**: Remote-first company with 70% of R&D staff hired from open source community; used by thousands of organizations globally in 16 languages; trusted by governments, allied militaries, and critical infrastructure entities. [handbook.mattermost.com](https://handbook.mattermost.com/company/about-mattermost) | [mattermost.com](https://mattermost.com/)

## Competitive Advantages
- **Open source core**: Transparency, community-driven innovation, and ability to self-host.
- **Self-sovereign deployment**: Supports air-gapped, on-prem, and private cloud environments – critical for defense and intelligence.
- **Security & compliance**: Zero-trust architecture, classification banners, data spillage prevention, burn-on-read, full audit trails, and sovereign AI (no external dependencies).
- **Workflow automation**: Built-in playbooks, Kanban, and AI agents integrated directly into operational channels.
- **Interoperability**: Integration with Microsoft Teams and other mission-critical tools.

## Strategic Focus
- Accelerating mission-critical collaboration for national security, cybersecurity, and critical infrastructure teams.
- Expanding sovereign AI capabilities (LLM connectivity within customer perimeter) and human-machine teaming.
- Deepening workflow automation and playbook-driven incident response.
- Growing partner ecosystem and enterprise adoption in regulated industries.

## Why Work Here
- **Remote-first culture**: Majority of staff work from home; headquarters is on the internet (community.mattermost.com). Not remote-only – courtesy principle guides communication. [handbook.mattermost.com](https://handbook.mattermost.com/company/about-mattermost)
- **Mission impact**: Work deployed in mission-critical environments supporting defense, intelligence, and cyber organizations worldwide. [mattermost.com/careers](https://mattermost.com/careers/)
- **High-trust, fast-moving environment**: Ideas win on merit; employees wear multiple hats and have broad impact. [mattermost.com/careers](https://mattermost.com/careers/)
- **Leadership principles**: Earn trust, be a multi-tool player, high impact, customer obsession, ownership, self awareness.
- **Engineering culture**: ~70% of R&D staff come from open source community; contributors can transition to paid roles. [handbook.mattermost.com](https://handbook.mattermost.com/contributors/join-us)
- **Perks**: Not detailed in provided sources, but remote-first flexibility and open source community involvement are core benefits.

## Sources
1. [handbook.mattermost.com – About Mattermost](https://handbook.mattermost.com/company/about-mattermost)
2. [job-boards.greenhouse.io – Mattermost Jobs](http://job-boards.greenhouse.io/mattermost)
3. [mattermost.com/careers – Careers Page](https://mattermost.com/careers/)
4. [mattermost.com – Main Site](https://mattermost.com/)
5. [handbook.mattermost.com – Join Us](https://handbook.mattermost.com/contributors/join-us)

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